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The carpet cleaning put a dampen on our vacation stay, but overall was a decent hotel.
Jill
Stayed 5 nights in Feb 2024
8/10 Good
SYLVAIN JOSEPH BENOIT
17 Apr 2024
Liked: Staff & service
I really like The location,very quiet neighborhoods,the beds was very confortable,my room was definitely old fashioned with old heating/air conditioning systems but for the price I paid it was alright 👍
SYLVAIN JOSEPH BENOIT
Stayed 7 nights in Apr 2024
Response from Alex on 17 Apr 2024
Dear Joseph,Thank you for your feedback. We hope to see you again soon.
Well located adjacent to a shopping mall with all one could want. Amicable front desk staff. Everything worked in the room. Only complaint was an intermittently loud full size fridge.
John
Stayed 1 night in Apr 2024
Response from Alex on 12 Apr 2024
Dear John,Thank you for your feedback. We are pleased that overall you enjoyed your stay with us. We hope to see you again soon.
The evening staff person was spectacular! She was friendly and helpful and went above and beyond to ensure we were taken carw of when we wanted to use one of the grills. The morning staff girls, however, could not even be bithered to respond to a "good morning" or to even bother with guests. They were too busy texting or outside smoking. Very diaappointing lack of hospitality. We were given dirty looks for disturbing them by saying good morning and smiling at them. Otherwise our stay was good. Our room was clean and there was plenty of parking. There are plenty of restaurants and stores nearby. Overall a good value.
Jennifer
Stayed 1 night in Mar 2024
Response from Alex on 5 Mar 2024
Dear Jennifer,Thank you for your feedback. We are pleased you found the room accommodating. Please accept my sincere apologies for any issues you had with staff. I will be sure to address and correct these issues moving forward. We hope to see you again in the future!
There was blood on my pillow case and we got booked into someone else’s room but other than that, it was actually pretty cool
Matthew
Stayed 3 nights in Feb 2024
Response from Alex on 25 Feb 2024
Dear Matthew,Thank you for your feedback. We are sorry for the issues you experienced. We're glad that overall you enjoyed your stay with us. We hope to see you again in the future.
6/10 Okay
David
21 Feb 2024
Liked: Cleanliness, staff & service
David
Stayed 2 nights in Feb 2024
Response from Alex on 25 Feb 2024
Dear David,We hope to accommodate your needs again in the future!
Could have been better. Strange smell in hallway, shower that would not drain. However, the staff was friendly.
Tony
Stayed 1 night in Feb 2024
Response from Alex on 21 Feb 2024
Dear Tony,Thank you for your feedback. We are sorry for not meeting your expectations during your recent stay. We will work hard to address these issues for future travelers.
8/10 Good
Edward
17 Feb 2024
Liked: Cleanliness
Edward
Stayed 1 night in Feb 2024
Response from Alex on 19 Feb 2024
Dear Edward,Thank you for your 4 out of 5 rating. We hope to see you again soon!
The room was comfortable, spacious and clean. Staff was great and there seemed to be several amenities in the hotel.
Verified traveller
Stayed 2 nights in Nov 2023
Response from Sandi R on 18 Nov 2023
Dear Valued Guest,Thank you for taking the time to share your stay experience. We are pleased you enjoyed your stay and hope you keep us in mind for any future visits.
6/10 Okay
Giselle
Travelled with family
13 Nov 2023
Liked: Cleanliness, staff & service, room comfort
Giselle
Stayed 1 night in Nov 2023
Response from Alex on 15 Nov 2023
Dear Giselle,We are sorry to not meet your expectations during your recent stay with us. We will work hard moving forward to ensure future travelers have a better overall experience.
The staff was extremely pleasant. Everything else was questionable.
Rachel
Stayed 3 nights in Oct 2023
Response from Alex on 24 Oct 2023
Dear Rachel,I'm glad you found the staff to be accommodating, I apologize for the other issues you experienced, we hope that if you are in the area in the future that we can accommodate your needs again in the future.
4/10 Poor
Lewis
23 Oct 2023
Disliked: Cleanliness
Never Again
This was not a good experiencing. Starting with paying for parking. No security was provided for the open parking lot.
Next, regarding the room; the shower combo was awful the scum on the shower curtain ran into the tub while showering. The tub did not efficiently drain while showering the water just filled the tub. The water was not very hot. The tub water faucet was pulling away from the wall. There were no extra towels and wash cloth available. The toilet would continue to run after flushing.
The room decor was not appealing.
There was outside working on Saturday morning that was very annoying. No gave me notice that work was going to occurring and that my vehicle might be damage during the work. Saturday someone was having a part with loud music
Lewis
Stayed 2 nights in Oct 2023
Response from Alex on 24 Oct 2023
Dear Lewis,I apologize for the issues you encountered during your stay with us. We have work on the exterior of the building and we are letting guests know at check in. I apologize that your stay was not satisfactory.
Just a terrible experience overall at Sonesta Properties overall. This is my third bad experience and will never book with Sonesta ever again. My room had multiple flying insects and it was just dirty overall. Nothing was wiped down and everything was dusty. I travel at least once a month and this was the only property that wanted to charge me 40 bucks just for a hour later checkout. Staff just does not understand hospitality maybe because the brand just does not take care of its employees. I'm just tired of being let down by Sonesta and will no longer be staying at any of their properties.
Kon
Stayed 3 nights in Oct 2023
Response from Alex on 10 Oct 2023
Dear Kon,I apologize for the issues you encountered during your stay. We appreciate your feedback and will use your comments to help us improve the hotel and staff experience overall for future travelers.
10/10 Excellent
Maria
Travelled with family, Travelled with group
9 Oct 2023
Came here after leaving a bad hotel-Sonesta was 100 times better! Full kitchen and super clean! Wish the bed was bigger but other than that it was great!
Maria
Stayed 4 nights in Oct 2023
Response from Alex on 10 Oct 2023
Dear Maria,Thank you for your feedback. We are pleased that you enjoyed your stay with us. Please come see us again in the future.
2/10 Terrible
Norm
Travelled with family
8 Oct 2023
Liked: Cleanliness
Disliked: Staff & service
We way over paid (650 ) for 2 nights .. to top it off when we checked out they charged us 10$ for parking ! This is a property in the middle of no where. No reason for charging for parking. They also said they only charge when you book with sites like Expedia.
I questioned why I was never told at check in and the manager said they will talk to the staff about I and make sure they do next time. I can assure you THERE WIL BE NO NEXT TIME FOR ME .
Norm
Stayed 2 nights in Oct 2023
Response from Sandi R on 9 Oct 2023
Dear Norm,Thank you for taking the time to share your stay experience. Our apologies for the miscommunication regarding the parking fee. Although this information is stated on all booking websites, you should have been reminded at check in. All guests are subject to the fee regardless of how they make their reservation, unless the rate they book includes parking.Again, thank you for your feedback-it will be shared with the team.
Dear Glenn,Thank you for taking the time to share your stay experience.We hope you keep us in mind for any future visits.
6/10 Okay
Douglas
19 Sept 2023
Liked: Cleanliness, room comfort
Just okay!
This hotel is very Basic. There are no real amenities to speak of. No coffee pot, vending machines although a few things can be purchased in the lobby. No ice vending machine. Our tv was very dark, it was hard to see the picture. There was a very bad smell in the hallway. Nice big bathroom and bed was very comfortable. I have paid less and received a lot more for the money. Won't stay again. Gentleman checking us in was very nice.
Douglas
Stayed 1 night in Sep 2023
Response from Sandi R on 25 Sept 2023
Dear Douglas,Thank you for your feedback, we certainly appreciate it.Our apologies for the issues you encountered, they have been shared with the team.I did want to mention that we do indeed have coffe available 24 hours in our Guest Laundry/Fitness Center area. In addition to the Market in the lobby, you can also find additional options for snacks and drinks.We hope you do keep us in mind for future visits.
The staff was super helpful and friendly. The room and the facility seems a little dingy. Not what I was expecting, but the room was large and the staff was helpful. Might be a good deal for the area - not sure. I would book elsewhere next time.
Pamela
Stayed 1 night in Sep 2023
Response from Alex on 15 Sept 2023
Dear Pamela, Thank you for your feedback. We will use your comments to improve for future guest experiences. We hope to see you again the next time you are in town.
We had a fantastic stay in this hotel. We had probably one of the cleanest rooms that we've been to. Cleanliness is a big thing for us because we have very young kids. We even decided to extend our stay by one night. The staff are knowledgeable and friendly.
Verified traveller
Stayed 4 nights in Aug 2023
Response from Alex on 31 Aug 2023
Dear valued guest,Thank you for your feedback. We are pleased you enjoyed your stay with us. We hope to accommodate your needs again in the future!