- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Be kind to guests
When i arrived at 23.30 hrs the hotel night manager did not wish to provide double bed /single used as booked - possibly due to miscommunication between hotels.com and hotel. Instead of being polite and trying to find a solution the night manager had a rude attitude and did not care what it said on my reservation. Eventually after having called hotel.com he changed his attitude and provided booked room, could all have been avoided.