- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
If you need Wifi-Do Not Stay Here!
Do not stay here! Their listing indicates that they have high speed internet but they do not - unless you are right next to the reception desk! We stayed here because they advertised their Hi Speed Internet - infact, we got premier access as we are Marriott Club members, but internet was - at - best - horrible in our room and we were on the second floor next to the elevators. Room was clean. Breakfast was alright. Location is about 2 .5 miles from the Leaning Tower. Supermarket nearby. So disappointed. I tried to get their staff to help me, over and over - ultimately with no assistance. I wrote to the manager via e-mail - and now 2-3 days later- I have yet to receive a response. Bottom Line - Way over priced! Virtually no customer service and ABSOLUTELY horrible internet (when you can get it) in your room. There are more convenient locations at far lower prices that you can book in PISA.