Pian delle Betulle Holidays from £206

Beautiful hotel, but expensive. The sound proof between the rooms not to standard and we had to whisper so not to disturb the adjacent room

Close to transit to get into the city. The area around the hotel seemed safe. The hotel itself is average. My room only had a window in the bathroom which was fine. The one thing is the sound proofing! I could hear the conversation in the room next to me as if they were in bed with me and I don’t think they were speaking at a very loud volume. I could also hear their alarm this morning and the music word for word while they were getting ready. It wasn’t during quiet hours by any means but it was a bit of a shock. Very clean room though. Also found it a bit strange you had to leave your key at reception every time you left the property. They didn’t check ID when you come back either so I was originally given the key to the wrong room and had to correct the receptionist

The property is fairly new - very Boutique, smaller hotel with a Grand feel! The rooms were very well appointed and the Bath area was roomy and comfortable with great shower! What can we say about Gaia other than Exceptional! She made our first stop in Italy the Best! Outstanding customer service all the way around from the entire staff!

The staff were all so helpful and friendly. They helped us navigate throughout Milan. Hotel Berna even kept our luggage for a few days while we kept exploring parts of Italy using just our carry on. Highly recommend this hotel!

The staff was friendly and the view of the lake is nice. However this is NOT a 4 star property. It’s at most 2.5 stars. The rooms are super small, there is no closet, your clothes and suitcases will be right next to your bed. There is no gym. The pool is not heated. The area around the hotel is not the glamorous Lake Garda one would expect, it is surrounded by campgrounds, bungalows, rundown apartment buildings, low-end hotels and houses. There are better places to stay on Lake Garda.