I was very pleased with the size of our room! The queen beds and pillows were super comfy! My only complaint was how loud the A/C fan was. It had to run continually to maintain the 74 or 73 degree temp. and it was so loud it was difficult to get to sleep. Certainly kept the room nice and cool though. Loved the size of the TV. I needed for my brother and sister in law to be on the same floor and management accommodated us. Unfortunately, the first night we were there some kids or adults decided to run up and down the hall at 3AM!! And woke my brother and sister in law up! They didn't call the desk but had a terrible time getting back to sleep. Somehow I didn't hear a thing!
The housekeeping was limited and I had to ask for clean towels and the trash never got emptied. I could have asked for service but didn't think about it. I did ask the maid for clean towels and she complied very quickly.
Wish the pool had been bigger. Ended up not using it because there were so many kids in it.
Very happy with the location! I've been to Surprise many times to visit my Mom and this was the first time I've stayed at Hampton because it was more expensive than the Quality Inn. Very pleased with our stay.