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Best Western Plus Surprise-Phoenix NW

3.5 star property
Travelers unwind in the outdoor pool or rejuvenate in the spa tub at this welcoming hotel where free WiFi and attentive staff make business trips easier

Choose dates to view prices

Near Surprise Stadium, Best Western Plus Surprise-Phoenix NW offers a breakfast buffet, relaxing spa amenities, and an outdoor pool. Free WiFi keeps guests connected. Previous guests praise the attentive staff and convenient dry cleaning services.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
The current price is £102
includes taxes & fees
6 Apr - 7 Apr

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(34 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(65 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Pillow-top bed
Hairdryer
Microwave
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Surprise, Best Western Plus Surprise-Phoenix NW is in the city centre. Travellers who have shopping on the agenda can visit Arrowhead Towne Center and Westgate Entertainment District. Looking to enjoy an event or a match? See what's going on at Surprise Stadium or Peoria Sports Complex. Visit our Surprise travel guide
Map
13337 W Grand Avenue, Surprise, AZ, 85374

What's nearby

  • Sunset over Golf Course Sun Lakes Arizona
    Sun Village Golf Course
    3 min drive - 1.7 miles
  • Phoenix_UniversityofPhoenixStadium_6057986_05
    State Farm Stadium
    16 min drive - 12.8 miles
  • Destiny Springs Healthcare
    10 min walk - 0.6 miles
  • Centennial Friendship Park
    1 min drive - 1.0 mile
  • Peoria Sports Complex
    11 min drive - 8.0 miles

Getting around

  • Sky Harbor International Airport (PHX)
    39 min drive

Restaurants

  • McDonald's
    19 min walk
  • Chick-fil-A
    8 min walk
  • Circle K
    17 min walk
  • Chili's Grill & Bar
    11 min walk
  • Dutch Bros Coffee
    15 min walk

About this property

Best Western Plus Surprise-Phoenix NW

Hotel near Surprise Stadium
A free breakfast buffet, dry cleaning/laundry services and a gym are just a few of the amenities provided at Best Western Plus Surprise-Phoenix NW. For some rest and relaxation, visit the hot tub. In addition to a business centre, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Free self-parking
  • Motorhome/coach/lorry parking, a local area shuttle and a 24-hour front desk
  • A front desk safe, smoke-free property and 1 meeting room
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 86 rooms feature comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • Flat-screen TVs with premium channels
  • Fridges, microwaves and coffee/tea makers

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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8.6 out of 10, Excellent, 1,011 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 40, per pet (varies based on length of stay), plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 36 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

Does Best Western Plus Surprise-Phoenix NW have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Best Western Plus Surprise-Phoenix NW?

As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Surprise-Phoenix NW on 6 Apr 2026 start from £102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Plus Surprise-Phoenix NW pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 36 kg per pet. There's a deposit of USD 250 per stay and a fee of USD 40 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Best Western Plus Surprise-Phoenix NW?

Self-parking is free at this property.

What time is check-in at Best Western Plus Surprise-Phoenix NW?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Best Western Plus Surprise-Phoenix NW?

Checkout is at 11:00 AM.

Where is Best Western Plus Surprise-Phoenix NW located?

Located in the heart of Surprise, this hotel is 2.2 mi (3.6 km) from Surprise Stadium, and within 9 mi (15 km) of Arrowhead Towne Center and Peoria Sports Complex. Desert Diamond Casino - West Valley and Westgate Entertainment District are also within 12 mi (20 km).

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Reviews

Best Western Plus Surprise-Phoenix NW Reviews

8.6

Excellent

8.8

Cleanliness

10

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 561 out of 1009 reviews
Rating 8 - Good. 267 out of 1009 reviews
Rating 6 - Okay. 89 out of 1009 reviews
Rating 4 - Poor. 47 out of 1009 reviews
Rating 2 - Terrible. 45 out of 1009 reviews

Reviews

10/10 Excellent

Donald

Liked: Property conditions & facilities
Room was great, staff exceptional
Stayed 3 nights in Jan 2026

10/10 Excellent

Cathleen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, friendly staff great breakfast
Stayed 1 night in Nov 2025

8/10 Good

john

Liked: Cleanliness, property conditions & facilities
Staff was friendly
Stayed 3 nights in Jan 2026

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Loved this place!!! It was clean, the staff was friendly and the amending are always superb!
Stayed 2 nights in Jan 2026

10/10 Excellent

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful and room was very clean
Stayed 4 nights in Jan 2026

10/10 Excellent

Glenda

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Skimpy bedding.
Stayed 1 night in Dec 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, updated hotel, nice breakfast options, located near shopping, restaurants, well lit parking area.
Stayed 5 nights in Nov 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable room. Comfortable bed. Easy, convenient parking. Convenient location. Will definitely stay again
Stayed 1 night in Dec 2025

10/10 Excellent

Susan L

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff is A+
Stayed 2 nights in Nov 2025

10/10 Excellent

Arita

Liked: Cleanliness, amenities, property conditions & facilities
Yes the staff was amazing and the room was spotless.
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Everything was great and everyone was friendly!!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Adelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way clean room, location great.
Stayed 1 night in Oct 2025

10/10 Excellent

DERRICK

Liked: Cleanliness, amenities, property conditions & facilities
My wife and I stayed in the BW Plus Surprise-Phoenix AZ for five nights and enjoyed our stay very much. We had a late check in at no extra cost, the staff was very friendly and helpful for the most part and room was spacious and clean. Loads of parking, allowing for easy access from the parking lot to the rooms, and the lodging is centrally located adjacent to several shopping complexes and restaurants which made it extremely convenient to walk or drive to shop and eat. Breakfast was served every morning and was a nice way to start of the day. All-in-all we had such a great stay that we will be booking at the BW Plus whenever we visit Surprise, AZ! Thank you to Expedia for the great room rates and detailed property description that was instrumental in helping us decide where to stay in Surprise.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay and the breakfast is really good!
Stayed 2 nights in Jul 2025

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and responsive. Room was clean and comfortable.
Stayed 3 nights in Oct 2025

10/10 Excellent

mordechay

Liked: Cleanliness, staff & service
Large, clean and organized room, welcoming staf
Stayed 2 nights in Nov 2025

10/10 Excellent

Jaynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this Best Western. From the moment we walk through the sliding doors we know we’re going to enjoy our stay. We’ve stayed here before and we’ve always had the best service. Smiles and hello’s from everyone. The rooms are very nice. The beds are comfortable. Nice and quiet. Breakfast - awesome! We will always stay here while in Phoenix.
Stayed 3 nights in Nov 2025

8/10 Good

Agatha

Liked: Cleanliness, amenities, property conditions & facilities
Good area, decent breakfast beautiful rooms
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Amenities
Great location, excellent service, super friendly staff, great breakfast
Stayed 1 night in Jun 2025

8/10 Good

DJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was Spacious and Safe.
Stayed 1 night in Oct 2025

8/10 Good

Peter

Liked: Cleanliness
Room was clean. Bed was comfortable with nice crisp clean bedding.
Stayed 1 night in Oct 2025

6/10 Okay

Shelby

Liked: Staff & service
Staff was friendly breakfast was good but I didn’t realize I booked a handicap room and it had no shower curtain.
Stayed 1 night in Nov 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was very, very comfortable and shower was great with lots of hot water. Didn't use pool or gym this trip but I definitely will stay here again.
Stayed 4 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
All was good. All employee were helpful. Reported a strange smell in room later that evening. But other was good.
Stayed 1 night in Nov 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. Very accommodating. Especially Lorelei the person who sets up the morning buffet. She did a fantastic job.
Stayed 6 nights in Oct 2025