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Overview of Best Western Plus Surprise-Phoenix NW

Photo gallery

Featured image
Outdoor pool
Outdoor spa bath
Premium bedding, pillow top beds, desk, iron/ironing board
Premium bedding, pillow top beds, desk, iron/ironing board

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet Friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationCentennial Friendship Park3 min drive
    Popular LocationSurprise Stadium5 min drive
    Popular LocationCoyote Lakes Golf Club7 min drive
    AirportPhoenix, AZ (PHX-Sky Harbor Intl.)41 min drive

Choose dates to view prices

  • Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsSuite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)
  • Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

    4.3/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
  • Suite, Accessible, Refrigerator & Microwave

    5/5 guest room rating

    Room amenities

    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsSuite, Accessible, Refrigerator & Microwave
  • Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

    Room amenities

    • Sleeps 4
    • 2 King Beds
    More detailsStandard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsStandard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsStandard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave
  • Suite, Non Smoking, Refrigerator & Microwave

    5/5 guest room rating

    Room amenities

    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsSuite, Non Smoking, Refrigerator & Microwave

About this area

Surprise

In the city centre, Best Western Plus Surprise-Phoenix NW is in an area with good shopping. Travellers who have shopping on the agenda can visit Arrowhead Towne Center and Westgate Entertainment District. Looking to enjoy an event or a match? See what's going on at Surprise Stadium or Peoria Sports Complex.
Visit our Surprise travel guide
Popular Location

What's nearby

  • Centennial Friendship Park - 3 min drive
  • Surprise Stadium - 5 min drive
  • Coyote Lakes Golf Club - 7 min drive
  • Luke Air Force Base - 15 min drive
  • Peoria Sports Complex - 17 min drive

Getting around

  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.) - 41 min drive

Restaurants

  • Olive Garden - 6 min walk
  • Red Lobster - 6 min walk
  • Tom Yum Thai Restaurant - 12 min walk
  • Biscuits Cafe - 13 min walk
  • Irish Wolfhound Restaurant & Pub - 14 min walk

About this property

Best Western Plus Surprise-Phoenix NW

Hotel in Surprise with free breakfast and outdoor pool
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a spa tub. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site. All 86 rooms feature comforts such as pillowtop beds and premium bedding, while conveniences include fridges and microwaves. Complimentary wireless Internet access and coffee/tea makers are standard, as are flat-screen TVs with cable channels.
Best Western Plus Surprise-Phoenix NW offers 86 forms of accommodation with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Rooms have partially open bathrooms. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard sanitisation guidelines of We Care Clean (Best Western)
Follows industry sanitisation guidelines of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Motorhome/coach/lorry parking
  • Local area shuttle (surcharge) up to 35 mi

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM

Things to do

  • Fitness centre
  • Outdoor pool
  • Hot tub

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre

Outdoors

  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathroom (partially open)
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20 per pet, per day
1 per room (up to 35 lbs/16 kg)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: USD 20 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

Can I cancel my reservation for free at Best Western Plus Surprise-Phoenix NW and receive a full refund?
Yes, Best Western Plus Surprise-Phoenix NW offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Plus Surprise-Phoenix NW cancellation policy on our site for more details about any exclusions or requirements.
Does Best Western Plus Surprise-Phoenix NW have a pool?
Yes, this property has an outdoor pool.
Is Best Western Plus Surprise-Phoenix NW pet-friendly?
Yes, this hotel allows pets (limit 1 per room) with a maximum weight of up to 16 kg per pet. There's a fee of USD 20 per pet, per day.
How much is parking at Best Western Plus Surprise-Phoenix NW?
Self-parking is free at this property.
What time is check-in at Best Western Plus Surprise-Phoenix NW?
Check-in is from 3:00 PM - 5:30 AM.
What time is check-out at Best Western Plus Surprise-Phoenix NW?
Checkout is at 11:00 AM.
Where is Best Western Plus Surprise-Phoenix NW located?
Located in the heart of Surprise, this hotel is 2.2 mi (3.6 km) from Surprise Stadium, and within 9 mi (15 km) of Peoria Sports Complex and Arrowhead Towne Center. Desert Diamond Casino - West Valley and Westgate Entertainment District are also within 12 mi (20 km).
4.2
Very good
5 - Excellent
291
4 - Good
205
3 - Okay
63
2 - Poor
24
1 - Terrible
12

4.4/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place was beautiful.The front desk agent was really nice
Stayed 1 night in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good hotel I would recommend it to anyone.
Stayed 1 night in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff. Clean and near lots of shop and stores etc. Would definitely stay again on my next trip to Arizona.
Stayed 6 nights in Aug 2020

5/5 Excellent

Travelled with family, Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and because the House we went to see was not what we thought it was bad we just checked out and took the loss on the money from the room. We were just upset about the house so we drove back to Vegas but we love Best Western and only stay at them we’re ever we go.
Stayed 1 night in Aug 2020

1/5 Terrible

Travelled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities
The room was dirty, floors were sticky and filthy, carpet was full of other peoples hair. Room was not made daily, even when requested, had to take our own trash out to the dumpster and go to the front desk and beg for towels. On arrival our room was not ready, had to wait 3 hrs in 108 degree weather for room, they said we would get a discount for our troubles but never received one. Managers are friendly but the hotel is completely understaffed and overwhelmed by workload. Keys did not work the third day, had to wait to get them reset twice. This is my second and last stay st a Best Western, both times have been a disaster and we're not picky, really that bad.
Stayed 3 nights in Aug 2020

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