Search Hotels Near Philips 66, Houston

"I made a reservation 2-3 days before we arrived to this hotel. After a long day of traveling, we made it to the hotel around 11:30 pm and the front desk staff informed us that there were no rooms clean and we’d have to wait. Extremely frustrating when their check out time is 11 AM and we arrived 12.5 hours after that.. keep in mind, they also knew we were coming. Finally got a room on the third floor.. and then we found out the elevator was broken. We get up to the third floor and two cleaning ladies are standing in the hallway on their phones and scramble into the rooms once they see us. The room itself was hot, there was water damage on decor, and things were rusted over. I do not recommend this hotel. "

"Room was decent but I barely saw housekeeping , I had garbage in my room for the entire stay only saw housekeeping 1 time , the pool was extremely dirty , false advertisement, I was not able to use the pool , staff were decent , but I didn’t get any accommodation at all , there are people living in the hotel"

"We had 2 rooms and one room the TV didn't work very well. Only got 5 channels. Washer was broken. The rooms were clean and the beds were comfortable. "

"Unfortunately, the property was and IS being 100% intentionally misrepresented. Major renovation/ construction has been ongong and has never been disclosed for online booking customers. STILL! None of the amenities- pool, gym, breakfast buffet, etc. were available. My stay was for 11 nights. I only booked this location because it was a Hilton, for the amenities, and because the rating was above 8 on expedia. I'm SO disappointed in Expedia & Hilton. Renovations are great but they should have to be disclosed. I was on the 1st floor directly attached to the areas- hammers, saws and all. I requested to be relocated to another similar location (same rating, pool, room size, kitchen, etc.) that was NOT under construction with said amenities- even if further away and was told I could do that but no refund would be given for my remaining nights that were paid. It is FRAUD n should not be allowed. On my last day, a huge ROACH came crawling across the floor which I killed, took a pic of, & showed to the manager. Not a good experience at all & finding another place, last minute for around the same price was impossible. That was the only reason I did not take time from my vacation to move."

"The staff were okay… The hotel was okay glad I only slept there and went and explored during the day. Halls smelt like weed and when we got there pictures were fallen off the walls and had to get a new room got to our new room and the tv did not have an HDMI cord so then we had to wait for them to see if they had one finally gave up and almost left due to everything not being right. I wouldn’t recommend this hotel I was honestly glad to get out of there "

"The staff were attentive and helpful. They really made this the most pleasant hotel stay I've ever had. The room was clean and the beds comfortable. I loved the waffles and sausage at the free breakfast. "

"The workspace and the poolside are perfect."

"The room is clean, nice view, and convenient."

"My stay at Holiday Inn Express & Suites Houston Westchase - Westheimer was very disappointing. From the moment we checked in, the front desk staff was unfriendly, rude, and dismissive. Later, when I returned with my sister and two kids, we were simply standing near the elevators talking when the same employee inserted herself into our conversation in a very unprofessional way, asking with attitude, “Who parked in the VIP parking?”—which had nothing to do with us. When we got to the room, there were only two towels. After calling for more, I was told I had to come downstairs to get them myself, which is inconvenient—especially with kids. The bathroom conditions were unacceptable. The shower was clogged, and there was brown residue smeared on the bathroom wall, which was honestly disgusting and raises serious concerns about cleanliness. Overall, between the poor customer service and lack of cleanliness, this stay did not meet expectations. I would not stay here again."