Title: Extended Stay America Suites Houston Westchase Westheimer Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=84794&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Extended Stay America Suites Houston Westchase Westheimer Relax by the pool or grab a snack from the vending machine. With convenient amenities like laundry facilities and coffee/tea always available. ## Photo gallery for Extended Stay America Suites Houston Westchase Westheimer ![Studio, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets - Extended Stay America Suites Houston Westchase Westheimer (Houston)](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/0c95965f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Desk, iron/ironing board, free WiFi, bed sheets - Extended Stay America Suites Houston Westchase Westheimer (Houston)](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/ff22d16e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Extended Stay America Suites Houston Westchase Westheimer (Houston)](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/c7e53dc9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily on-the-go breakfast - Extended Stay America Suites Houston Westchase Westheimer (Houston)](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/5899187a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Studio, 1 Queen Bed, Non Smoking | Private kitchen | Full-sized fridge, microwave, stovetop, coffee/tea maker - Extended Stay America Suites Houston Westchase Westheimer (Houston)](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/4e3d05e9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Briarforest, Extended Stay America Suites Houston Westchase Westheimer offers a comfortable retreat with laundry facilities and free in-room WiFi. Enjoy the seasonal outdoor pool, vending machine snacks, coffee/tea in the lobby, and 24-hour front desk assistance - all within walking distance of local attractions. ## Reviews 6.2 ## Popular amenities - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning - Laundry room £49 includes taxes & fees 12 Feb - 13 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed 3+ beds Showing 3 of 3 rooms ### View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking ![Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/04cab4d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking ### Highlights Balcony Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Sofa bed Shower/bath combination Hairdryer - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Studio, 1 Queen Bed, Non Smoking ![Studio, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/349cc08d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Queen Bed, Non Smoking ### Highlights Balcony Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Shower/bath combination Hairdryer Private bathroom - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Studio, Multiple Beds, Non Smoking ![Deluxe Studio, Multiple Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/90000/84800/84794/0aec7afc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, Multiple Beds, Non Smoking ### Highlights Balcony Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Sofa bed Shower/bath combination Hairdryer - Sleeps 6 - 2 Queen Beds and 1 Double Sofa Bed ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/41800/41727/09c3eb5b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Best Western Plus Houston Energy Corridor Energy Corridor - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHouston-Hotels-Extended-Stay-America-Suites-Houston-Westchase-Westheimer.h84794.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHouston-Hotels-Extended-Stay-America-Suites-Houston-Westchase-Westheimer.h84794.Hotel-Information) ## About the area Located in Briarforest, a neighbourhood in Houston, Extended Stay America Suites Houston Westchase Westheimer is in the suburbs. CityCentre and Memorial City Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Houston Zoo and Downtown Aquarium. Looking to enjoy an event or a game? See what's going on at NRG Stadium or Toyota Center. [Visit our Houston travel guide](https://www.expedia.co.uk/Houston.dx178265) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C29.73878%2C-95.55907&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=LKDd2VHafly4FJeSm52hsCStB6c=) 2424 W Sam Houston Pkwy S, Houston, TX, 77042 ### What's nearby - ![Westheimer Road](https://images.trvl-media.com/place/1503/74063676-d386-4e8f-903b-ba92036d4671.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Westheimer Road 1 min walk \- 0.1 miles - Philips 66 2 min walk \- 0.1 miles - Harwin Drive Shopping District 2 min drive \- 2.1 miles - Remington College 3 min drive \- 1.4 miles - Texas Training & Conference Centers 4 min drive \- 1.4 miles ### Getting around - M. D. Anderson Station 15 min drive - George Bush Intercontinental Airport (IAH) 46 min drive ### Restaurants - Dunkin' 11 min walk - Whataburger 5 min walk - McDonald's 11 min walk - Kolache Factory 7 min walk - Wendy's 13 min walk ## About this property ### Extended Stay America Suites Houston Westchase Westheimer Hotel near Westheimer Road Extended Stay America Suites Houston Westchase Westheimer provides amenities, such as free on-the-go breakfast and laundry facilities. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self-parking - Coffee/tea in reception, a front desk safe and a vending machine - A TV in reception, luggage storage and a lift Room features All 97 rooms boast comforts such as air conditioning, as well as amenities such as free WiFi. Extra amenities include: - Bathrooms with shower/bath combinations and free toiletries - 32-inch flat-screen TVs with premium channels - Balconies, kitchens and full-sized fridge/freezers ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/1000000/130000/127000/126963/8aaaec4e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Extended Stay America Suites Houston Westchase Richmond Westchase - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning 5.8 684 reviews £45 includes taxes & fees 12 Feb - 13 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=126963&PinnedHotelID=126963&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2140000/2133800/2133716/d73e9486.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### WoodSpring Suites Houston Westchase Sharpstown - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning 5.8 470 reviews £56 includes taxes & fees 12 Feb - 13 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=2133716&PinnedHotelID=2133716&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/30000/28300/28293/141ec746.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Studio 6 Houston, TX - 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Pool - Breakfast included - Parking included - Free Wi-Fi 7.2 Good 1,001 reviews £53 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=11672920&PinnedHotelID=11672920&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=84794&PinnedHotelID=84794&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=84794,126963,2133716,28293,327868) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Free on-the-go breakfast available daily 6:00 AM to 9:30 AM - Coffee and tea in common areas ### Things to do - TV in common areas ### Family friendly - In-room full-sized refrigerator/freezer - In-room kitchen - In-room microwave - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (on request) (for a fee) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 3 accessible parking spaces - Assistive listening devices - Braille/raised signage - Lift (81 centimetre wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom ### More - 4 floors - Built in 1997 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 32-inch flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Hob - Kitchen - Microwave ### More - Air conditioning (climate-controlled) - Desk - Free local calls - Iron/ironing board - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total pets Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome 3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Cleaning/housekeeping/linen fee: USD 10 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Children under 18 years old are not allowed in the swimming pool without adult supervision ### Property is also known as Extended Stay America Houston Westchase Westheimer Extended Stay America Westheimer Hotel Houston Westchase Extended Stay America Houston Westchase Westheimer Hotel Extended Stay America Houston Westchase Westheimer Hotel Extended Stay America Houston Westchase Westheimer Hotel Extended Stay America Houston - Westchase - Westheimer Extended Stay America Westheimer Hotel Extended Stay America Houston - Westchase - Westheimer Houston Extended Stay America Westheimer Extended Stay America Houston Westchase Westheimer Extended Stay America Suites Houston Westchase Westheimer Hotel ## Frequently asked questions ### Is Extended Stay America Suites Houston Westchase Westheimer pet-friendly? ### How much does it cost to stay at Extended Stay America Suites Houston Westchase Westheimer? ### How much is parking at Extended Stay America Suites Houston Westchase Westheimer? ### What time is check-in at Extended Stay America Suites Houston Westchase Westheimer? ### What time is check-out at Extended Stay America Suites Houston Westchase Westheimer? ### Where is Extended Stay America Suites Houston Westchase Westheimer located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Extended Stay America Suites Houston Westchase Westheimer Reviews 6.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.2 Cleanliness ### 7.6 Location ### 6.8 Staff & service ### 6.0 Property conditions & facilities 10 - Excellent 132 8 - Good 94 6 - Okay 77 4 - Poor 73 2 - Terrible 125 ## Reviews ### 10/10 Excellent #### Nancy 16 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff are great ##### Nancy Stayed 1 night in Dec 2025 ### 2/10 Terrible #### Evelyn 19 Feb 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I asked for a smoke free room, and this one is not!! The elevator was not working and my room is on the 4th floor! Big room and small tv, and the springs on the bed is horrible like a jail cell and the sheets and entire room smells like smoke! I need a refund as I am trying to make the best of it! ##### Evelyn Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Douglas 26 Jan 2026 Liked: Staff & service, property conditions & facilities No breakfast wasn’t served ##### Douglas Stayed 1 night in Dec 2025 ### 8/10 Good #### Allen 4 Dec 2025 Goo ##### Allen Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Nilah 21 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent ##### Nilah Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Scherrie 28 Aug 2025 Liked: Staff & service, amenities, property conditions & facilities Nice clean property! Very comfy bed ##### Scherrie Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### LaWanda 16 Sept 2025 Disliked: Staff & service, amenities, property conditions & facilities Roach infestation No breakfast as advertised ![](https://a.travel-assets.com/ugc/hotel-reviews/4541e078-67fa-44e7-8c8c-b3ba4c2e64a4-1758064846044.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e49af711-eddc-4e5f-bdbb-085f1bb38744-1758064843690.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f0c96fdd-ce3f-4463-a4fc-b053052e2d86-1758064845232.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### LaWanda Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Deonjanae 18 Jun 2025 Liked: Staff & service Disliked: Cleanliness Good stay but they had roaches ##### Deonjanae Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Carl 30 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The worst place I've ever studied at for business. Terrible and the people's not polite and Fasting web roaches. Never overcome back ##### Carl Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Monica 26 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible place in all areas The place smelled horrible. We Couldn’t stand it. We almost threw up. We didn’t even stay there for five minutes. And the pictures posted look nice, nothing compared to the actual room we got. Do not recommend ##### Monica Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Beajen 26 Aug 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### What hotel I have ever stayed. This hotel is not clean. Advertised serving breakfast but is not true. Only coffee and tea. Toilet seat, broken So hair dryer. Closet door broken. I’ll be in rooms smell very bad. ##### Beajen Stayed 1 night in Aug 2025 ### 6/10 Okay #### Dionne 24 Mar 2024 Liked: Staff & service, amenities The stay was ok ##### Dionne Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Hazz 27 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Bad experience it should be a one star ##### Hazz Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Faith 25 Jun 2025 Disliked: Cleanliness, property conditions & facilities The minute we got there, we were killing roaches. They were everywhere! Our room also smelled terrible when we walked in. If i hadnt had to stay at that hotel due to the reason i went to texas, i would have left. ##### Faith Stayed 3 nights in Jun 2025 ### 6/10 Okay #### THANG 12 Jul 2025 Ok ##### THANG Stayed 1 night in Jul 2025 ### 8/10 Good #### Alfonso 24 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was very impressed with the quality of your building and staff. ##### Alfonso Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Minh 23 Apr 2025 Disliked: Cleanliness, staff & service, property conditions & facilities I feel so unsafe. Place is dirty. End up didn’t stay there. ##### Minh Stayed 1 night in Apr 2025 ### 8/10 Good #### Teneshelia 22 Jul 2022 Great ##### Teneshelia Stayed 1 night in Jul 2022 ### 2/10 Terrible #### mohamad 21 Feb 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Full of cockroachs, not clean, bad smell, unprofessional staff. ##### mohamad Stayed 8 nights in Feb 2023 ### 2/10 Terrible #### ARLEY 3 Mar 2024 Because I arrived and they didn't have a room despite having reserved it, so I don't have any opinion of the place, of you as intermediaries I have many opinions and none of them are good. ##### ARLEY Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### Nigel Glenn 21 Apr 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities As you enter the hallway from the lobby, you can immediately smell the noxious odor of weed. The first room we were assigned to was not cleaned and contained a lot of painting materials. The next room had no sofa bed contrary to what was advertised. I tried asking the front staff if the room could be furnished with the sofa bed as there were 4 of us. However, the staff just took note and did not make a single effort to call maintenance. Further, the room did not smell fresh when my family came in. Only two pillows were provided for all four of us. Certainly, “you get what you pay for”. I will never book with this hotel again. ##### Nigel Glenn Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Verified traveller 19 Jul 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dont waste ur money here The room was horrible no blankets no dishes in a full kitchen room bed was broken 😫 waste of money ![](https://a.travel-assets.com/ugc/hotel-reviews/856601C0BF6A7BB59ECE19368FD6C49734275BE11689801606144.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Jul 2023 ### 4/10 Poor #### Verified traveller 18 Nov 2022 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort The tub was stopped up upon arrival. They claimed no maintenance worked on the weekend; suggested I use Draino - no other rooms available. Very poor service, rude desk worker. ##### Verified traveller Stayed 5 nights in Nov 2022 ### 2/10 Terrible #### Shamica 25 Jun 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible irresponsible conditions and actions The stay was horrible. We had reservations for 3 adults there was no mattress on the sofa couch so 3 adults had to squeeze in one bed and the receptionist was no help and had no solution. We wve had to go buy our own cover and roaces was everywhere. I will not be recommending this place. I will be contacting corporate. Plus the website doesn't let you upload your pictures. ##### Shamica Stayed 1 night in Jun 2023 ### 2/10 Terrible #### Rebecca 1 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Horrible Experience!!! Unsanitary Room and Unprofessional Service I am beyond frustrated with my recent experience at this hotel. I booked a deluxe studio at the Extended Stay America Suites, but upon arrival, I was told that my room wasn’t available and was moved to a different location just a few minutes down the road. What followed was one of the most disgusting and unsafe hotel stays I’ve ever had. The room was in appalling condition: Roaches on the bed and in the bathroom, which is completely unacceptable. Stained carpets that made it clear the room hadn’t been cleaned properly in a while. Multiple non-functional lights made the room feel even more uncomfortable. The bathroom door wouldn’t lock, and the shower was leaking, causing water damage and making the room even more unsanitary and unsafe. I immediately asked the front desk for a refund or to be moved to another room, but they refused, stating they couldn’t do anything due to policies set by Expedia. After contacting Expedia, I was told the hotel wasn’t willing to make any exceptions, despite the disgusting state of the room. This is not just about a bad stay, it’s about a lack of professionalism and care for the safety and comfort of guests. I never even stayed in the room because it was uninhabitable, and I would not recommend this hotel to anyone. I’m still requesting for a refund, but it’s clear that this hotel doesn’t take customer satisfaction seriously. Avoid this place at all costs. ##### Rebecca Stayed 2 nights in Aug 2025 ---