Our short stay at the hotel was disastrous. The hotel lobby/restaurant area is fine & stylish, but we encountered real problems in the rooms.
The first room we were shown to had hairs all over the shower walls, left by the previous guest. It looked like it had been wiped down with a dirty cloth.
We stayed during the heart of France’s second COVID wave - you expect places to be spotless as a result & standards for be increased.
We asked for a new room & were given the room next door. There was the same issue in room 2 - numerous old hairs on the shower walls & streaky looking marks. There were also sticky ring marks from where mugs/cups had been left on the bedside tables.
We complained again & asked for another room.
Room 3 had pubes on the toilet seat & by this point we were fed up & didn’t feel confident in the cleanliness standards at the hotel. It was a consistent problem.
The housekeeping manager then barged into the room unannounced while my partner was getting changed & proceed to inspect the bathroom in room 3. Picked up the pube with her hand & proceeded to shrug, as if to say - “look it’s clean now”.
We were offered free breakfast, but declined & asked for a refund.
We ended up having to leave the hotel & find new accommodation.
This is the only really terrible experience we’ve had in a hotel. I’ve certainly never had to leave a hotel I’ve booked.
The refund was gained ok, but overall the cleanliness & response was shambolic.