The reception staff were off-hand and unfriendly and not helpful, although the kitchen staff were much better. The so-called “Junior Suite” did not have a frig, mini bar, air conditioning, fan or decent room for suitcases. There was one teabag, not replaced on the second day, powdered milk sachets, small television and small towels which could be expected in a less expensive room but at the price charged not up to general expectations at all. That Best Western have put their name to this hotel is extremely disappointing as many people would book a room because of their name.