Barrio Pueblo Holidays from £1,837

The stay itself was wonderful until we received a note on our door accusing us of a “smoking violation” and charging us $350. The hotel claimed the smoke detector in our room detected smoking activity, even though nobody smoked in the room at all. We were simply using a hair dryer and showering, which seemed to trigger the detector despite staff insisting that hair dryers, steam, and shower steam “cannot” set it off. What made the situation even more frustrating was how rude and accusatory the staff were when we tried to explain what happened. Instead of listening or trying to help resolve the issue, we were immediately treated like we were lying. Being charged such a large fee without any willingness to investigate or have a respectful conversation completely overshadowed what had otherwise been a great stay. I understand hotels have strict no-smoking policies, which is completely fair, but falsely accusing guests and handling the situation with hostility is unacceptable. I would strongly recommend the hotel reevaluate both their detection system and how staff handle these situations in the future.

The property was great stayed there before Gabriel (shuttle driver) is a super attentive guy, very helpful on whatever you need.

Nice establishment very convenient area