On the first day, someone went inside a closed bag and took some gluten-free pretzels. Then next day, someone stole a Christian Dior box about 1ft x 1.5 ft x 1.5ft from the room. They claim it was empty trash. While it did not have the bag I purchased inside, it was filled with tissue paper, the dust bag and not anywhere close to the trash can. It certainly did not feel empty by weight and it should be absolutely no one's job to open Christian Dior boxes sitting in rooms to see if it is trash or not while the guest has not checked out. When I reported this theft to the night manager, I requested the hotel to replace the missing Dior box, the dust cover, and the bag of gluten-free pretzels. He said he would talk to the duty manager the next day to "see what he says." Other than that, he did nothing. I talked to the duty manager around 10am the next day and he tells me he will investigate but I should talk to the general manager who will come in around noon. He said he would review security footage to see what is going in and out of the hotel to spot the box to me as though he pretended to care. I talked to the general manager, Alessandra Bragoli and she answered the phone with "Yes, I heard an empty box has been taken from your room." I got zero apologies (at first) and when I insisted on making a police report she said she would also call the police on me for making false accusations. She also "knows" no one took the pretzels from my room. I had to call a lawyer. AVOID.