Title: Hotel Plaza Palenque Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Plaza Palenque Suburban hotel with spa services and 24-hour front desk ![Outdoor pool, open 10:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/8000000/7950000/7943700/7943633/d8e3f780.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property – evening/night](https://images.trvl-media.com/lodging/8000000/7950000/7943700/7943633/f7cb3d06.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/8000000/7950000/7943700/7943633/5dff8797.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/8000000/7950000/7943700/7943633/321d2c62.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room, 2 Double Beds (2 double beds) | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7950000/7943700/7943633/df9513bb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to Hotel Plaza Palenque in a stunning national park. Soak up the sun at the poolside bar, indulge in a rejuvenating spa treatment or unwind with Mexican cuisine at La Palapa restaurant. Connect with nature through free WiFi and enjoy activities like billiards/pool table, arcade/game room, and laundry facilities. 8.2 Very good ## Popular amenities - Bar - Room service - Pool - Spa - Breakfast available - Housekeeping ## Room options ### Check availability for these dates # Tonight [Sept 16 - Sept 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=7943633&PinnedHotelID=7943633&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=7943633&PinnedHotelID=7943633&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 17 - Sept 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=7943633&PinnedHotelID=7943633&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=7943633&PinnedHotelID=7943633&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 19 - Sept 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=7943633&PinnedHotelID=7943633&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=7943633&PinnedHotelID=7943633&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=7943633&PinnedHotelID=7943633&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=7943633&PinnedHotelID=7943633&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Standard Double Room, 2 Double Beds (2 double beds) | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7950000/7943700/7943633/6388830f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Double Beds (2 double beds) 8.8 Excellent 3 reviews ### Highlights Balcony Air conditioning Free cots/infant beds Flat-screen TV Separate bedroom Private bathroom Cable channels Daily housekeeping - 215 sq ft - Sleeps 3 - 2 Double Beds ![Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7950000/7943700/7943633/67fcee27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 8.8 Excellent 5 reviews ### Highlights Balcony Air conditioning Free cots/infant beds Flat-screen TV Separate bedroom Private bathroom Cable channels Daily housekeeping - 218 sq ft - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPalenque-Hotels-Plaza-Palenque-Hotel-Convention-Center.h7943633.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPalenque-Hotels-Plaza-Palenque-Hotel-Convention-Center.h7943633.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.51633%2C-91.99216&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-ezYHYIKM4gLsUsPvbOTpzcgTTU=) Km 27 Carr. Palenque-Catazaja, Palenque, CHIS, 29960 #### What's nearby - El Panchán - 13 min walk - 0.7 miles - Museo Del Textil - 2 min drive - 1.2 miles - Aluxes Eco Park - 5 min drive - 2.7 miles - Palenque National Park - 7 min drive - 3.8 miles - Palenque Archaeological Zone - 12 min drive - 6.1 miles #### Getting around - Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive #### Restaurants - ‪Cafe Jade - ‬16 min walk - ‪Chivo's Mar & Tierra - ‬16 min walk - ‪Kinich Kan Balam - ‬16 min walk - ‪Pizzas Exprés - ‬13 min walk - ‪Restaurante Trotamundos - ‬17 min walk ## About this property ### Hotel Plaza Palenque Hotel near the airport A poolside bar, a terrace and a garden are just a few of the amenities provided at Hotel Plaza Palenque. Treat yourself to a deep-tissue massage or other spa services. The on-site restaurant, La Palapa, features Mexican cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and laundry facilities. You'll also enjoy the following perks during your stay: - An outdoor pool, along with sunloungers - Free self-parking - English breakfast (surcharge), a round-trip airport shuttle (surcharge) and a nature reserve - A banquet hall, concierge services and a 24-hour front desk Room features All 98 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and air conditioning. Extra amenities include: - Bathrooms with showers - Flat-screen TVs with cable channels - Balconies, daily housekeeping and desks ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) - Free self parking on site - Wheelchair-accessible parking and van parking available ### Food and drink - Daily English breakfast available 7:00 AM to 11:00 AM for a fee: MXN 165 for adults and MXN 100 for children - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - La Palapa ### Things to do - Arcade/game room - Billiards/pool table - Outdoor pool ### Family friendly - Arcade/game room - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Outdoors - Garden - In a nature reserve - Pool loungers - Terrace ### Spa - Deep-tissue massages - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Cobblestone flooring in public areas - Front entrance ramp - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible registration desk (110 centimetre high) - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - 1 building - 3 floors - Banquet hall - Built in 1991 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning - Desk - Laptop workspace - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for English breakfast: from approximately MXN 165 for adults and from MXN 100 for children - Airport shuttle fee: MXN 150 per room (one-way) - Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 10:00 AM to 10:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Hotel Plaza Palenque Inn Plaza Palenque Plaza Palenque Hotel Hotel Plaza Palenque Hotel Hotel Plaza Palenque Palenque Hotel Plaza Palenque Hotel Palenque Plaza Palenque Hotel Convention Center ## Frequently asked questions ### Does Hotel Plaza Palenque have a pool? > Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 10:00 PM. ### Is Hotel Plaza Palenque pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Hotel Plaza Palenque? > Self-parking is free at this property. ### What time is check-in at Hotel Plaza Palenque? > Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Plaza Palenque? > Checkout is at noon. ### Does Hotel Plaza Palenque provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 150 per room applies. ### Where is Hotel Plaza Palenque located? > Situated near the airport, this hotel is within 1 mile (2 km) of El Panchán and Museo Del Textil. Palenque National Park and Museo de Sitio Palenque are also within 6 miles (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Plaza Palenque Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.2 Location ### 8.4 Staff & service ### 8.4 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 91 8 - Good 72 6 - Okay 31 4 - Poor 12 2 - Terrible 7 ### 8/10 Good #### Carmencita 21 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice place staff very helpful. ##### Carmencita Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Jesus 9 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and quiet ##### Jesus Stayed 1 night in Apr 2025 ### 8/10 Good #### Maria 1 Apr 2025 Liked: Cleanliness, staff & service Staff was nice Room was clean Easy walk to super market Maria 3-30-25 ##### Maria Stayed 2 nights in Mar 2025 ### 2/10 Terrible #### Mario 21 Aug 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience ##### Mario Stayed 1 night in Aug 2025 ### 8/10 Good #### EVERARDO 14 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Buen lugar cerca del TREN MAYA ##### EVERARDO Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### MATEO 30 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great price for this hotel. ##### MATEO Stayed 2 nights in May 2023 ### 10/10 Excellent #### Jose Arturo 12 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Siper Excelente servicio y atencion ##### Jose Arturo Stayed 2 nights in Aug 2024 ### 8/10 Good #### Francisco 3 Aug 2024 Liked: Cleanliness, staff & service, amenities Very old and need update . Bathroom and beds very old ##### Francisco Stayed 1 night in Aug 2024 ### 8/10 Good #### Jose 11 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities had what I wanted ##### Jose Stayed 4 nights in Feb 2024 ### 4/10 Poor #### marc 28 Apr 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience. ##### marc Stayed 3 nights in Apr 2025 ### 2/10 Terrible #### PEDRO 30 Oct 2023 Disliked: Amenities, property conditions & facilities Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever. ##### PEDRO Stayed 5 nights in Oct 2023 ### 6/10 Okay #### Klaus 26 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean, Basic Hotel The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place. ##### Klaus Stayed 3 nights in Feb 2024 ### 4/10 Poor #### Reinaldo 15 Sept 2025 Liked: Staff & service Buena ubicación Mucho ruido. ##### Reinaldo Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Emmanuel 9 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las habitaciones muy frescas, limpias, la alberca muy buena ##### Emmanuel Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Juan Antonio Vazquez 27 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Buen servicio y atención ##### Juan Antonio Vazquez Stayed 1 night in Aug 2025 ### 10/10 Excellent #### María José 15 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me encantó, dan muy buen servicio, son amables y la comida del restaurante está muy rica ![](https://a.travel-assets.com/ugc/hotel-reviews/8a912f5b-f2c6-451f-a4d7-7ecaf70ef019-1755301917475.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### María José Stayed 1 night in Aug 2025 ### 6/10 Okay #### Alejandra 13 Aug 2025 ##### Alejandra Stayed 1 night in Aug 2025 ### 10/10 Excellent #### narda olimpya 27 Jul 2025 ##### narda olimpya Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Julio César 14 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy segura y tranquila ##### Julio César Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Julio César 12 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen servicio del personal ##### Julio César Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Adriana 7 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities UN LUGAR MUY LIMPIO, EL PERSONAL MUY ATENTO Y CORDIAL ##### Adriana Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Gilberto 15 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente hotel y cerca del tren maya ##### Gilberto Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Erika 19 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nos encantó ,muy buen servicio, bien ubicado, el personal super atento. ##### Erika Stayed 2 nights in May 2025 ### 10/10 Excellent #### LUIS ELIEZER 3 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities La comida del restaurante en el hotel es bastante buena ##### LUIS ELIEZER Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Selene 23 Apr 2025 Liked: Cleanliness, staff & service . ##### Selene Stayed 2 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - 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