Title: Hotel Villa Mercedes Palenque Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Villa Mercedes Palenque Mediterranean hotel with 2 outdoor pools and full-service spa ![2 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/e9b0dd71.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/c4df78b6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/af709ee2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; Mexican cuisine, garden views ](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/6a351ca4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/b15bda26.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Villa Mercedes Palenque is in a vibrant entertainment district but offers relaxation too. Enjoy swim-up and poolside bars, massages at Villa Mercedes Spa/Maya, and garden-view dining at La Foresta. Family-friendly with free WiFi, two outdoor pools, and sun loungers. VIP Access 8.8 Excellent ## Popular amenities - Spa - Parking available - Breakfast available - Bar - Pool - Gym £61 includes taxes & fees 1 Dec - 2 Dec VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 1 - Dec 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 12 of 12 rooms ![Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/1d79654d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Executive with View - 290 sq ft - Sleeps 2 ![Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/a54cf2c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe with Garden View - 290 sq ft - Sleeps 2 ![Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/1044066e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Garden View - 290 sq ft - Sleeps 2 ![Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/fdee1b5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Executive with View - 290 sq ft - Sleeps 3 ![Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/71b25d83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Deluxe with Garden View - 290 sq ft - Sleeps 3 ![Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/840944f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard with Garden View - 290 sq ft - Sleeps 2 ![Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/d8d2b137.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.0 Wonderful 14 reviews ### Highlights Individually furnished Air conditioning Connecting rooms available Dining table Flat-screen TV Renovated in 2025 Ceiling fan Premium bedding - 293 sq ft - Sleeps 4 - 2 Double Beds ![Executive Room | Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/0ae35c9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room ### Highlights Balcony or patio Individually furnished Air conditioning Connecting rooms available Dining table Flat-screen TV Renovated in 2025 Ceiling fan - 293 sq ft - Sleeps 2 - 1 Queen Bed ![Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/d8d2b137.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Individually furnished Air conditioning Connecting rooms available Dining table Flat-screen TV Renovated in 2025 Ceiling fan Premium bedding - 293 sq ft - Sleeps 2 - 2 Single Beds ![Deluxe Room | Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/19899fb5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.8 Exceptional 16 reviews ### Highlights Individually furnished Air conditioning Connecting rooms available Dining table Flat-screen TV Renovated in 2025 Ceiling fan Premium bedding - 293 sq ft - Sleeps 3 - 1 King Bed ![Executive Double Room | Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/c5f26fb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room 10.0 Exceptional 1 review ### Highlights Balcony or patio Individually furnished Air conditioning Connecting rooms available Dining table Flat-screen TV Renovated in 2025 Ceiling fan - 293 sq ft - Lake view - Sleeps 3 - 2 Double Beds ![Suite | Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/2f449ce8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 9.0 Wonderful 2 reviews ### Highlights Separate sitting area Individually furnished Air conditioning Connecting rooms available Free cots/infant beds Dining table Flat-screen TV Renovated in 2025 - 586 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPalenque-Hotels-Hotel-Villa-Mercedes-Palenque.h2479818.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPalenque-Hotels-Hotel-Villa-Mercedes-Palenque.h2479818.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.49785%2C-92.01569&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vVTsa9dYB-FUoGgZrCY2YYSA9VU=) Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960 #### What's nearby - Aluxes Eco Park - 3 min walk - 0.2 miles - Palenque National Park - 2 min drive - 1.2 miles - El Panchán - 5 min drive - 2.5 miles - Palenque Archaeological Zone - 7 min drive - 3.4 miles - Cascadas de Roberto Barrios - 39 min drive - 23.9 miles #### Getting around - Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive #### Restaurants - ‪Bajlum Cocina Prehispánica fusión - ‬1 min walk - ‪Café Fuga - ‬3 min drive - ‪Old Tiger - ‬5 min drive - ‪La foresta - ‬5 min walk - ‪pizzas exprés - ‬4 min drive ## About this property ### Hotel Villa Mercedes Palenque Family-friendly hotel in the entertainment district, remodelled in 2025 A swim-up bar, a poolside bar and a free daily manager's reception are just a few of the amenities provided at Hotel Villa Mercedes Palenque. Treat yourself to a massage, a facial or a body wrap at Natura Spa, the on-site spa. The on-site Mexican cuisine restaurant, La Foresta, offers breakfast, lunch, dinner and al fresco dining. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a terrace and a coffee shop/cafe. You'll also enjoy the following perks during your stay: - 2 outdoor pools along with sunloungers, pool umbrellas and a swim-up bar - English breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge) - Babysitting (surcharge), smoke-free property and a porter/bellboy - A banquet hall, a reception hall and massage treatment rooms Room features All 92 individually furnished rooms offer perks such as premium bedding and air conditioning, as well as amenities such as free Internet and safes. More amenities include: - Bathrooms with rainfall showers and baths or showers - 32-inch flat-screen TVs with cable channels - Wardrobes/cupboards, coffee/tea makers and ceiling fans ## Similar properties ![Aerial view](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/4e7c161c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mundo Maya Palenque Palenque - Pool - Spa - Kids pool - Parking included 9.6 Exceptional 127 reviews £97 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/6000000/5040000/5034300/5034229/b92e2873.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chan-Kah Resort Village Palenque - Pool - Spa - Kids pool - Parking included 8.8 Excellent 834 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=5034229&PinnedHotelID=5034229&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/670000/664000/663980/13067a07.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maya Tulipanes Palenque Palenque - Pool - Spa - Free WiFi - Restaurant 8.8 Excellent 710 reviews £48 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=663980&PinnedHotelID=663980&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/104000000/103160000/103154500/103154495/b9693e91.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL MAYA PALENQUE Palenque - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 175 reviews £52 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=103154495&PinnedHotelID=103154495&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/28000000/27580000/27575200/27575115/0c128c61.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas Adriana Palenque Palenque - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 95 reviews £77 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=27575115&PinnedHotelID=27575115&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/9000000/8090000/8081500/8081452/8a0b1c2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ciudad Real Palenque Palenque - Pool - Kids pool - Waterslide - Parking included 9.0 Wonderful 580 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=8081452&PinnedHotelID=8081452&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/6000000/5270000/5262400/5262325/fca09d00.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel La Aldea del Halach Huinic Palenque - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 627 reviews £71 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=5262325&PinnedHotelID=5262325&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/8000000/7090000/7083200/7083172/91362011.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nututun Palenque Palenque - Pool - Hot tub - Spa - Kids pool 8.8 Excellent 214 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=7083172&PinnedHotelID=7083172&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite, 1 King Bed | Private pool](https://images.trvl-media.com/lodging/4000000/3840000/3838900/3838851/7257b0c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Boutique Hotel Quinta Chanabnal Palenque - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 169 reviews £104 includes taxes & fees 4 Dec - 5 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=3838851&PinnedHotelID=3838851&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/6000000/5380000/5377300/5377300/393c3079.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kin Balam Cabanas Palenque - Pool - Spa - Parking included - Free WiFi 8.4 Very good 358 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=5377300&PinnedHotelID=5377300&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free wired internet - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Secured, uncovered parking on site (surcharge) - Secured, uncovered extended parking on site (MXN 500 per day) - Wheelchair-accessible parking available ### Food and drink - Daily English breakfast available 7 AM to noon for a fee: MXN 250 for adults and MXN 150 for children - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - A swim-up bar - Couples/private dining - Free daily manager's reception ### Restaurants on site - La Foresta ### Things to do - 2 outdoor pools - Full-service spa - Gym - Playground - TV in common areas ### Family friendly - 2 outdoor pools - Babysitting (surcharge) - Dining table - Laundry facilities - Playground ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business centre - Conference centre (23,143 square foot of space) - Meeting room ### Outdoors - Garden - In a national park - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 2 treatment rooms - Body wraps - Couples treatment rooms - Facials - Massage - Mud bath - Reflexology - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - 10 steps to reach entrance - Accessible airport shuttle - Cobblestone flooring in public areas - Front entrance ramp - No lift (single-level property) - Smooth flooring in public areas - Smooth flooring in room - Tile flooring in public areas - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible registration desk (109 centimetre high) - Wheelchair-accessible restaurant ### More - 1 floor - Banquet hall - Built in 2008 - Double-glazed windows - Local artist showcase - Locally-owned and organised tours and activities - Mediterranean architecture - Reception hall - Renovated entire property - November 2025 - Smoke-free property - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Dining table - Limited room service - Meal delivery service ### More - Air conditioning - Ceiling fan - Connecting rooms available - Individual furnishings - Iron/ironing board - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation This property enforces quiet hours from 11:00 PM to 5:30 AM Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of MXN 600 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 13 kg per pet) Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Fee for English breakfast: from approximately MXN 250 for adults and from MXN 150 for children - Airport shuttle fee: MXN 3600 per person (return) - Airport shuttle fee per child: MXN 3600 (return), (up to 11 years old) - Uncovered extended parking fee: MXN 500 per day - Pet fee: MXN 600 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cots/infant beds This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 9:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 18 years old are not allowed in the fitness facility Guests under 18 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Mercedes Palenque Hotel Villa Mercedes Palenque Villa Mercedes Palenque Mercedes Palenque Palenque Hotel Villa Mercedes Palenque Hotel Hotel Villa Mercedes Palenque Palenque Hotel Villa Mercedes Palenque Hotel Palenque ## Frequently asked questions ### Does Hotel Villa Mercedes Palenque have a pool? > Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM to 9:00 PM. ### How much does it cost to stay at Hotel Villa Mercedes Palenque? > As of 30 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Villa Mercedes Palenque on 1 Dec 2025 start from £61.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Palenque-Hotels-Hotel-Villa-Mercedes-Palenque.h2479818.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Villa Mercedes Palenque pet-friendly? > Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 13 kg per pet. There's a fee of MXN 600 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Hotel Villa Mercedes Palenque? > Self-parking is available for a fee. Extended parking is available for MXN 500 per day. ### What time is check-in at Hotel Villa Mercedes Palenque? > Check-in start time: 3 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Villa Mercedes Palenque? > Checkout is at noon. ### Does Hotel Villa Mercedes Palenque provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 3600 per person applies. ### Where is Hotel Villa Mercedes Palenque located? > This family-friendly Palenque hotel is located near the airport, within 3 mi (5 km) of Palenque National Park, Museo de Sitio Palenque and El Panchán. Palenque Archaeological Zone is 2.6 mi (4.2 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Villa Mercedes Palenque Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 9.4 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 346 8 - Good 187 6 - Okay 54 4 - Poor 24 2 - Terrible 12 ### 10/10 Excellent #### Rachel 26 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Palenque We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊 ##### Rachel Stayed 2 nights in Mar 2025 ### 8/10 Good #### John 24 Nov 2024 Liked: Staff & service, property conditions & facilities 3 nights at Palenque ##### John Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Dolores Y 25 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also. ##### Dolores Y Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Fernando 24 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Na ##### Fernando Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Evelyn 1 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very beautiful and quiet ##### Evelyn Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Scott 20 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and close to the Ruins and Alexus EcoPark Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!! ![Palenque ](https://a.travel-assets.com/ugc/hotel-reviews/A47BDE05260A4367204D0DFB9B1E92EDF97E2B331732067319858.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Villa Mercedes pool](https://a.travel-assets.com/ugc/hotel-reviews/5AA6B07B9835EC04373AF3F275FBB5DFC2E8BD771732067322396.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Palenque sunset ](https://a.travel-assets.com/ugc/hotel-reviews/083F599625F72870BEEC461190C2CDADD8C289261732067321104.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Scott Stayed 1 night in Nov 2024 ### 8/10 Good #### John 18 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to ruins. Beautiful pool ##### John Stayed 1 night in Nov 2024 ### 10/10 Excellent #### David 31 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved It - Wish We Had Stayed Longer We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return. ![](https://a.travel-assets.com/ugc/hotel-reviews/8ADE9FBD684F2803179298E415274D5E271FFC011735684792120.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EFA9BBABA7D7C3C958E95E8501023FB6B919BDF01735684792355.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CAAA212A2662BBFE404241042314554D7A86C4F91735684792121.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4AD152E758C9DC51BABABF9DDD4AF8F74C803FBF1735684792150.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### David Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Alexander 6 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch ##### Alexander Stayed 1 night in Jan 2024 ### 8/10 Good #### Ana 15 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quietly hotel, the tv in the room terrible. ##### Ana Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### joe 10 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food. ##### joe Stayed 2 nights in Jun 2024 ### 8/10 Good #### Michael 22 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique….. ##### Michael Stayed 4 nights in Mar 2023 ### 10/10 Excellent #### Connie 19 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked everything , It's amazing! ##### Connie Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Veronica 21 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel ##### Veronica Stayed 1 night in Jul 2024 ### 8/10 Good #### Leonardo 6 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was really excellent except the food soo bad. ##### Leonardo Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Nemer 9 Feb 2024 Liked: Cleanliness Breakfast in a hotel like this should have been included in already high price of the hotel. ##### Nemer Stayed 1 night in Feb 2024 ### 8/10 Good #### Verified traveller 7 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and Friendly nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash. ##### Verified traveller Stayed 3 nights in Oct 2023 ### 8/10 Good #### Marie 29 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel, beautiful jungle view, fine pool - the food was not very good and there are not many other options. The hotel seemed quite empty when we where there, so it felt a little abandonded ##### Marie ### 10/10 Excellent #### Philip 15 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Location for Visiting Mayan Ruins This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque. ##### Philip Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### José Luis 21 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities \-- ##### José Luis Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Hugo 11 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities X ##### Hugo Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Alvaro 8 Aug 2024 Liked: Cleanliness Everything ##### Alvaro Stayed 1 night in Aug 2024 ### 4/10 Poor #### Maria 26 Aug 2024 Liked: Cleanliness, staff & service They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy. ##### Maria Stayed 1 night in Aug 2024 ### 8/10 Good #### Veronica 8 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote. ##### Veronica Stayed 1 night in Jul 2024 ### 6/10 Okay #### Ana 17 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Cansado para personas mayores ##### Ana Stayed 1 night in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All](https://www.expedia.co.uk/Cancun-Hotels-Margaritaville-Island-Reserve-Riviera-C.h38812307.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Nickelodeon-Hotels-Resorts-Riviera-Maya-Gourmet-By-Karisma-All-Inclusive.h64410194.Hotel-Information) > > [Catalonia Royal Tulum Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Catalonia-Royal-Tulum-Adults-Only-All-Inclusive.h892175.Hotel-Information) > > [El Dorado Seaside Palms, Catamaran, Ecoturistic Ranch , All & More Inclusive - Adults Only](https://www.expedia.co.uk/Kantenah-Hotels-El-Dorado-Seaside-Palms-Adults-Only.h17568314.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [TRS Coral Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-TRS-Coral-Hotel-Adults-Only-All-Inclusive.h23056533.Hotel-Information) > > [TRS Yucatan Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Akumal Bay Beach & Spa Resort](https://www.expedia.co.uk/Akumal-Hotels-Akumal-Bay-Beach-Wellness-Resort-All-Inclusive.h8717087.Hotel-Information) > > [Grand Palladium Kantenah Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Kantenah-Resort-Spa-All-Inclusive.h889965.Hotel-Information) > > [Grand Riviera Princess - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-El-Dorado-Royale.h916205.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information)