Title: Hotel Mundo Maya Palenque Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=9463&destination=Palenque%2C+Palenque%2C+Chiapas%2C+Mexico&selected=115247516&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Mundo Maya Palenque ## Photo gallery for Hotel Mundo Maya Palenque ![Property grounds - Hotel Mundo Maya Palenque (Palenque)](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/362bb199.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Aerial view - Hotel Mundo Maya Palenque (Palenque)](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/4e7c161c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view - Hotel Mundo Maya Palenque (Palenque)](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/dc48cd35.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Mundo Maya Palenque (Palenque)](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/260beb38.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa - Hotel Mundo Maya Palenque (Palenque)](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/1435fbc8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies A terrace, shopping on-site and a garden are just a few of the amenities provided at Hotel Mundo Maya Palenque. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as a bar and a 24-hour gym. VIP Access ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £103 includes taxes & fees 13 Apr - 14 Apr VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPalenque-Hotels-Hotel-Gafsacomm-Palenque.h115247516.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPalenque-Hotels-Hotel-Gafsacomm-Palenque.h115247516.Hotel-Information) ## About the area Located in Palenque, Hotel Mundo Maya Palenque is in the suburbs and near a boardwalk. Travellers eager for a bit of culture can stop by Museo Del Textil, while those wishing to experience the area's natural beauty can explore Palenque National Park and Misol-Ha Waterfalls. Make sure you don't miss outdoor adventures like ecotours and hiking/biking trails. [Visit our Palenque travel guide](https://www.expedia.co.uk/Palenque.dx9463) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.49553%2C-92.02331&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JJnQ6phZ1nWnGOWVW_agtSehrUM=) Carretera Federal Palenque-Ruinas Km 4.5, Palenque, CHIS, 29960 ### What's nearby - ![Palenque National Park](https://images.trvl-media.com/place/9463/ab6740fb-f6df-447e-84fd-5dd5b1c3ef5c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Palenque National Park 6 min walk \- 0.3 miles - ![Aluxes Eco Park](https://images.trvl-media.com/place/6274174/e8c29992-9b5c-459d-a36a-219bae82973e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Aluxes Eco Park 16 min walk \- 0.8 miles - ![Museo de Sitio Palenque](https://images.trvl-media.com/place/553248635185394610/a74c8833-f15f-49f3-90bd-eeb27dcada44.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Museo de Sitio Palenque 10 min drive \- 2.5 miles - ![Palenque Archaeological Zone](https://images.trvl-media.com/place/6113666/cd91fb30-52f3-4c19-ad57-53e0bf8ac922.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Palenque Archaeological Zone 12 min drive \- 3.2 miles - El Panchán 11 min drive \- 3.2 miles ### Getting around - Palenque, Chiapas (PQM-Palenque Intl.) 15 min drive ### Restaurants - A Takear! 5 min drive - Restaurante La Selva 4 min drive - Monte Verde Trattoria Pizzeria Italiana 4 min drive - El Michol 3 min drive - Don Mucho's 17 min walk ## About this property ### Hotel Mundo Maya Palenque Upscale family-friendly hotel in a national park You can look forward to a terrace, shopping on-site and a garden at Hotel Mundo Maya Palenque. Treat yourself to a massage or other spa services. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). You'll also enjoy the following perks during your stay: - 2 outdoor pools and a children's pool - Free self-parking - Continental breakfast (surcharge), bike hire and a local area shuttle - Smoke-free property, a table football and a nature reserve Room features All 144 rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Other conveniences in all rooms include: - Showers, hairdryers and shampoo - 60-inch flat-screen TVs with cable channels - Wardrobes/cupboards, balconies and LED light bulbs ## Similar properties ![BBQ/picnic Area](https://images.trvl-media.com/lodging/104000000/103160000/103154500/103154495/w2803h1984x0y0-25306621.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL MAYA PALENQUE Palenque - Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 234 reviews £61 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=103154495&PinnedHotelID=103154495&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/6000000/5040000/5034300/5034229/28ce6665.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chan-Kah Resort Village Palenque - Pool - Spa - Kids’ pool - Parking included 8.8 Excellent 854 reviews £93 includes taxes & fees 7 Apr - 8 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=5034229&PinnedHotelID=5034229&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch, dinner served; Mexican cuisine, pool views ](https://images.trvl-media.com/lodging/9000000/8090000/8081500/8081452/8208e4ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ciudad Real Palenque Palenque - 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15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=115247516,103154495,5034229,8081452,1636702) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Area shuttle (surcharge) up to 15 kilometres - Train station pick-up shuttle (surcharge) from 7:00 AM to 5:00 PM - Train station shuttle at scheduled times, on request - Train station drop-off (surcharge) - Free uncovered self parking on site - Limited number of on-site self parking spaces per unit - Wheelchair-accessible parking available ### Food and drink - Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: MXN 221 for adults and MXN 221 for children - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - 2 outdoor pools - 24-hour gym - Bicycle rentals - Bicycle storage - Billiards/pool table - Children's pool - Foosball table - Shopping - Table tennis - TV in common areas ### Family friendly - 2 outdoor pools - Children's pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Safe at front desk - Vending machine ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Outdoors - Garden - In a national park - Terrace ### Spa - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 10 accessible parking spaces - Accessible train station shuttle - Front entrance ramp - Lever door handles - Lift (120 centimetre wide door) - Smooth flooring in public areas - Smooth flooring in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (160 centimetre high) ### More - 3 floors - 4 buildings - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Built in 2024 - Communal living room - Smoke-free property - Traditional architecture - Vegan dining options - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 60-inch flat-screen TV with cable channels ### Food and drink - 24-hour room service - Champagne service ### More - Air conditioning - Ceiling fan - Desk - Laptop workspace - LED lighting - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately MXN 221 for adults and from MXN 221 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property uses a grey water recycling system Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention A car is recommended for transport to and from this property Parking height restrictions apply ### Property is also known as Hotel Gafsacomm Palenque Hotel Hotel Gafsacomm Palenque Palenque Hotel Gafsacomm Palenque Hotel Palenque ## Frequently asked questions ### Does Hotel Mundo Maya Palenque have a pool? ### How much does it cost to stay at Hotel Mundo Maya Palenque? ### Is Hotel Mundo Maya Palenque pet-friendly? ### How much is parking at Hotel Mundo Maya Palenque? ### What time is check-in at Hotel Mundo Maya Palenque? ### What time is check-out at Hotel Mundo Maya Palenque? ### Where is Hotel Mundo Maya Palenque located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Mundo Maya Palenque Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.4 Amenities ### 9.4 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 201 8 - Good 29 6 - Okay 9 4 - Poor 4 2 - Terrible 0 ## Reviews Verified ### 10/10 Excellent #### Francisco 21 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities New hotel, very friendly staff. Will definitely be staying here when we return. ##### Francisco Stayed 6 nights in Mar 2026 Verified ### 10/10 Excellent #### Yolanda 26 Feb 2026 Liked: Cleanliness, property conditions & facilities great service and perfect location .... feel very safe ##### Yolanda Stayed 7 nights in Feb 2026 Verified ### 10/10 Excellent #### FIDEL 6 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice clean rooms, professional and friendly staff. All rooms have terrace. Easy access from the Palenque Chiapas airport or the downtown area. Close to Palenque's archeological site. ##### FIDEL Stayed 10 nights in Feb 2026 Verified ### 10/10 Excellent #### astrid 25 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful hotel, helpful and friendly staff, and you are in the middle of nature! ##### astrid Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Marie 28 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities the site and hotel were beautiful, almost like living in the jungle adjoing the National Park where the ruins are. All you can hear from your balcony was the birds and insects at nite. almost magical Staff was awesome, place was spotless ##### Marie Stayed 3 nights in Feb 2026 Verified ### 10/10 Excellent #### Gillian 18 Mar 2026 Lovely clean hotel with excellent services and friendly staff. The a/c in our room stopped working so we were moved to another room after staff tried to fix the problem. I was ill for 2 days of our stay. Reception and restaurant staff were really helpful when my husband asked various questions about help with cancelling a trip we had booked with another company, room service and medicines. I would definitely stay here again if I was back in the area. ![Pool at night](https://a.travel-assets.com/ugc/hotel-reviews/9a1ce3bc-09c4-44ef-9555-b22d88b6f376-1773867841687.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Exterior at night](https://a.travel-assets.com/ugc/hotel-reviews/cb27fd95-dc37-4c77-989a-2e499dc16744-1773867841877.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Breakfast view](https://a.travel-assets.com/ugc/hotel-reviews/61f8d2d1-a70f-4315-85de-bd55b2de64f8-1773867842543.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room service](https://a.travel-assets.com/ugc/hotel-reviews/fe36e15b-c8dc-4f69-a6dd-717541e3fcc9-1773867843952.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gillian Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### Cynthia 20 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Excellent service! Beautiful, new property and stunning balcony jungle views! The rooms were extra luxurious and comfortable. ##### Cynthia Stayed 3 nights in Oct 2025 Verified ### 10/10 Excellent #### Raul 13 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent located next to the ruins and the staff was formidable ![](https://a.travel-assets.com/ugc/hotel-reviews/08082d7d-4a93-4a13-8e64-fabe9ae2082a-1762996891290.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/831335eb-54b9-40dc-a7b3-5124b791ff17-1762996885319.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Raul Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### Jonathan 16 Oct 2025 Liked: Amenities Nice and clean hotel ##### Jonathan Stayed 4 nights in Sep 2025 Verified ### 10/10 Excellent #### Everardo 28 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Wow, is just one word that you can think of when you get off the van, just wow. Beautiful, well maintained, excellent staff, clean and just a good feeling in the middle of the jungle listening to nature all around. ##### Everardo Stayed 5 nights in Dec 2025 Verified ### 10/10 Excellent #### Randal 23 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice facilities and friendly service. For the price, the rooms are incredibly luxurious. ##### Randal Stayed 2 nights in Aug 2025 Verified ### 10/10 Excellent #### Andre 17 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great resort-style hotel to chill out in and use as a base for sightseeing. The price is hard to beat for what you get. It’s located close to the Palenque Maya site which puts it in the middle of the jungle. It makes the Maya ruins a breeze to reach but limits alternative dining options or going for a quick walk in town. The setting is awesome though if you like being in nature. The hotel restaurant has tasty food even if it wasn’t the best I had during my four weeks in Mexico. Friendly staff as well. ##### Andre Stayed 4 nights in Jan 2026 Verified ### 8/10 Good #### John 4 Feb 2026 Liked: Cleanliness, property conditions & facilities Very beautiful hotel set in lush jungle super convenient to the National Park. Ample pool area Room was almost perfect. Nice comfortable bed. Great shower. Soft towels. Air/Heat. Strong wifi. TV worked. Clean! Excellent massage at spa…but took some effort to get appts. We went around in circles but eventually succeeded and someone was able to set a date/hour for services. Complimentary transport to Tren Maya was greatly appreciated. However…recommend avoiding the restaurant. First meal was ok…just thought it odd I couldn’t leave a tip on my credit card. Tips must be in cash. Second and third meals…foods to be hot were cold. Crunchy was soggy. Lacked seasoning. We gave up and found excellent places to eat in town. Cab ride to/from $5 usd. ##### John Stayed 3 nights in Jan 2026 Verified ### 10/10 Excellent #### Lázaro 25 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities These hotels are part of a hotel chain run by the Mexican government in conjunction with the Tren Maya project. They are all extremely convenient to the various archaeological sites (in this case Palenque), and very affordable - particularly for international travelers, but they are also intended to be within the reach of national tourists - while providing the full amenities of a five star resort: gym, pool, balcony, excellent food, gorgeous gardens, etc. Staff is very helpful and accommodating. Also, I'll note the hotel itself wasn't at all crowded during the 2025 winter holidays, making it still a bit of a hidden gem. If you are the kind of person that wants to support the Mexican democratic socialism project (4T), that's also an additional reason to stay here. However, to be honest, these hotels are a great deal regardless of one's politics. I've stayed in two Hotel Mundo Maya hotels and found both of them similarly excellent (they are very much built and run along a similar template). I would strongly recommend considering them if visiting any of the Mayan ruins across the train route! For this one in particular, the Palenque archaeological site's entrance is right across the street from the hotel's parking lot (a short shuttle ride or very reasonable walk from the reception). p.s. I am from Mexico, but living abroad. This review is in English just because I am aiming it towards international tourists, since they are less likely to know about this hotel chain. ![Hotel garden paths](https://a.travel-assets.com/ugc/hotel-reviews/d7a5f9ac-2d36-4e4c-9193-222355405e5b-1769369280698.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Their standard room](https://a.travel-assets.com/ugc/hotel-reviews/15026666-568c-4705-914e-e0639fd958b8-1769369294426.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Technically not part of the hotel, but the archaeological site is literally next door :)](https://a.travel-assets.com/ugc/hotel-reviews/06df021b-69ed-46c4-90ee-8d74a673e85a-1769369336425.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lázaro Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Mandy 28 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities I spent one night at this recently-opened hotel and I wish I had spent more. The hotel is beautiful, the rooms spacious, the beds very comfortable, the linens first-rate, and the interior design impeccable. Moreover, the staff are very gracious and have obviously been very well trained as the service was basically flawless. And the location is unbeatable—in the heart of the jungle so you can experience all the sights and sounds and directly across from the entrance to the Palenque Archaeological Zone. I arrived on the Tren Maya and the hotel provided a courtesy shuttle between the station and the hotel. The service is free, but you do need to contact the hotel at least 24 hours in advance to reserve a space. All-in-all, I had a great experience and have to hand it to the visionaries who created the Tren Maya and its network of supporting hotels. Job well done! ##### Mandy Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Ernesto 4 Mar 2026 Liked: Cleanliness, staff & service, property conditions & facilities Great location and beautiful place to stay ##### Ernesto Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### Raul 11 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent hotel and service staff ❤️❤️❤️ ##### Raul Stayed 1 night in Nov 2025 Verified ### 8/10 Good #### Jacqueline 28 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice everything beautiful very recommended ##### Jacqueline Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Rhonda 18 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful accomodations! From the entrance to your room! The staff in every part of the hotel were exceptional -- kind, helpful, knowledgeable. The rooms are large with a great balcony sitting area. The rainfall shower was great! The restaurant staff were very helpful when we ordered gluten free items. The regular menu items were delicious -- try the grilled fish and Caeser salad! ##### Rhonda Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### Melba 16 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is amazing surrounded by the jungle ##### Melba Stayed 3 nights in Oct 2025 Verified ### 10/10 Excellent #### Ivonne 3 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities \- ##### Ivonne Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Amy 26 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Gorgeous new luxury Bohemian boutique hotel. Nicest place we have stayed!! ##### Amy Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### Francisco 11 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Every was great love it. ##### Francisco Stayed 3 nights in Nov 2025 Verified ### 8/10 Good #### Veronica 13 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was very clean, and the staff was courteous and helpful throughout our stay. The hotel itself is truly beautiful—you really feel immersed in the jungle while still enjoying the comfort of a very nice hotel. My only drawback was the restaurant. While the setting is lovely and the staff is very friendly, the food lacked flavor. I would recommend dining elsewhere. It’s a shame, as the restaurant has great potential given its beautiful atmosphere and excellent service. ![](https://a.travel-assets.com/ugc/hotel-reviews/baa920f5-c098-43fa-9137-2d53a2d1cfdb-1768348174999.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f1b14229-4827-4d53-9584-e151094a1097-1768348175372.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/68c486c5-c45c-41db-9f95-639d632e3efe-1768348173609.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5e6bfdce-8cbd-403a-ab96-ac6b576c9852-1768348173804.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Veronica Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### evelin 27 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo excelente ##### evelin Stayed 1 night in Sep 2025 ### Expedia's Latest Trends ### Hotels > - [Grand Palladium Colonial Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information) > - 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