On the beach, white sand, sun-loungers, beach towels
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Reviews of Four Points by Sheraton Palawan Puerto Princesa

4 out of 5
Four Points by Sheraton Palawan Puerto Princesa
Sabang Beach, Brgy. Cabayugan, Puerto Princesa, Palawan

Reviews

8.6

Excellent

Rating 10 - Excellent. 223 out of 496 reviews" "
Rating 8 - Good. 196 out of 496 reviews" "
Rating 6 - Okay. 48 out of 496 reviews" "
Rating 4 - Poor. 19 out of 496 reviews" "
Rating 2 - Terrible. 10 out of 496 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Karen Bianca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Liza

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach front and beautiful big swimming pool 🏊‍♀️ Staff are always around to offer a help. Food were great a bit pricy but suitable for the resort standards. We had a a great time . I travelled with my husband and another 6 more people in my group.
Stayed 6 nights in Feb 2024
Response from Sarah on 22 Feb 2024
Hi, Ms. Liza! It's great to know that you enjoyed your stay with us at Four Points by Sheraton Palawan, Puerto Princesa. Thank you for choosing us for your island getaway. We look forward to welcoming you back someday soon.

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Joe, San Francisco , Ca

Travelled with group
Liked: Cleanliness, staff & service
The staff was nice and friendly. The area was quiet and peaceful , the beach and water nice & perfect. Walking along the beach was great, close access to transportation to underground caves and zip line. The property’s pool area and pool bar was out dated. The out door weight room equipment was oxidized and unable because it was to hot.
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience, staff was incredibly friendly and courteous.. entertain was an unexpected surprise..the beach was breathtaking and excellent swimming. The pool was great and We loved the swim up bar.. lots of great things to do there. I’ll be back soon!!
Stayed 3 nights in Mar 2020

10/10 Excellent

Marican, California, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s serenity! We would like to come back here when we have our next vacation. Pool, food & use of spa is excellent as well as entertainment.
Stayed 4 nights in Feb 2020
Response from Joey Osmena on 10 Mar 2020
Dear Valued Guest, Thank you for sharing with us your experience at Sheridan Beach Resort & Spa. It was a pleasure having you. Please come again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort! Beautiful hotel right on the beach. Staff were very helpful and friendly. Food was very nice! Two male singers were really fr
Stayed 3 nights in Feb 2020
Response from Joey Osmena on 10 Mar 2020
Dear Valued Guest, Thank you for sharing with us your experience at Sheridan Beach Resort & Spa. It pleases us to know that you enjoyed your stay in our slice of paradise in Palawan. We look forward to your next visit.

4/10 Poor

Fiona

Business traveller, Travelled with group
Disliked: Staff & service
I can't comment on the property at all since my travel plans changed and I never was able to stay there. However, I can comment on the hotel's Customer Service or lack thereof. It was next to impossible to get a live person at the hotel to cancel or rebook the reservation, whether emailing the hotel or calling various phone numbers directly or trying to coordinate communications through Orbitz Customer Service. I have yet to receive a reply to my inquiry.
Stayed 2 nights in Feb 2020

10/10 Excellent

Jenny, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and accommodating. I like the area. It is very picturesque.
Stayed 2 nights in Feb 2020

10/10 Excellent

Ron, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb attention to every aspect of personal service
Stayed 4 nights in Feb 2020

10/10 Excellent

DENISE J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking
It was an effort to get there but worth it. It is a two hour drive from the airport. We didn’t know there was 2 Sheratons one in town called boutique and this one called the resort. The resort property is breathtaking with a beachfront view and spectacular pool.
Stayed 2 nights in Feb 2020

6/10 Okay

Holly

Business traveller
Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Louisa, Brisbane

Travelled with partner
Liked: Property conditions & facilities
Cut myself on broken tiles in the pool that needs some major maintenance. Beds comfy and clean. Buffet was average, not well watched so some guests eating out of trays with fingers disgusting health hazard. Amenities fantastic
Stayed 3 nights in Feb 2020

4/10 Poor

Lorie

Travelled with group
Disliked: Property conditions & facilities, room comfort
Less than expected
I booked the most expensive room in the hotel as a reward for a demanding two week business trip. I was disappointed. The bathroom had a strong smell of sewage after I took a shower - something wrong with the drain. I had to call the front desk three times and they still didn't fix it. So I changed rooms. The next morning when I went to take a shower there was no hot water and the stream was so weak I couldn't rinse my hair properly. If I'm going to pay $200 a night for a room, I expect that the rooms would be in better shape than they were.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I love the view at the beach. What I don’t like is that the AC was Leaking.
Stayed 11 nights in Jan 2020

10/10 Excellent

JayMichael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, original room we were placed in wasn’t really a pool view, but they moved us for the next two nights to a room that was perfect for our stay. Beautiful property and location
Stayed 3 nights in Jan 2020
Response from Mico on 31 Jan 2020
Greetings from Sheridan Beach Resort and Spa! We thank you for your feedback. We hope to see you again in your next visit here in Palawan. Thank You

8/10 Good

Andrew J

Liked: Cleanliness, property conditions & facilities, room comfort
Over priced oreo’s
It was ok the cost of beer and the amenities was crazy expensive. 350 paso for one short candy bar. Forcing people of of the hotel to buy things they need is kinda crazy. Beer 3 time the price of the little store next door. We stay Sharidan and use what they have to offer. Gouging and forcing people to buy out side the resort is crazy. We did not buy out side but after we saw the bill maybe should have. Make us wana come back not look for a better place.
Stayed 4 nights in Jan 2020
Response from Mico on 30 Jan 2020
Greetings from Sheridan Beach Resort and Spa! Thank You for your feedback. We apologize for the inconvenience. Thank You

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has a great ocean view, nice beach and great staff.
Stayed 2 nights in Jan 2020
Response from Mico on 30 Jan 2020
Greetings from Sheridan Beach Resort and Spa! We are glad to receive your feedback. We hope to see you again in your next visit. Thank You

4/10 Poor

Alyssa, Seattle

Travelled with family
Liked: Amenities
Disliked: Staff & service
Staff in the restaurant was pretty sketchy. Not returning change and adding additional items on the bill. Good thing I consistently check the bill and asked the server to return my change. Otherwise the stay was okay but management definitely need to train their restaurant staff better and have a better way of keeping track of money in that area. I highly recommend for everyone that stays here to double check the bill and the prices on the menu. I caught the staff multiple times trying to scam me
Stayed 2 nights in Jan 2020
Response from Mico on 20 Jan 2020
Greetings from Sheridan Beach Resort and Spa! We apologize for the inconvenience that you have experienced. Please be assured that this is not the standard that we want to convey our guest. This is issue will mostly be looked into. Thank You for your feedback.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Mico on 20 Jan 2020
Greetings from Sheridan Beach Resort and Spa! We thank you for your feedback.

10/10 Excellent

Nats, Montreal canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything the staff / the place/😀😀😀😀😀😀😀😀 everywhere you go
Stayed 3 nights in Jan 2020
Response from Mico on 20 Jan 2020
Greetings from Sheridan Beach Resort and Spa! We thank you for your feedback. We hope to see you again in your next visit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Mico on 20 Dec 2019
Greetings from Sheridan Beach Resort and Spa! Thank you for your feedback, we apologize for the inconvenience that you have experienced. Please be assured that your next visit will be most memorable. Thank You

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Mico on 20 Dec 2019
Thank you for Staying at Sheridan Beach Resort and Spa! We are glad to receive your feedback We hope to see you again in your next visit. Thank You.

8/10 Good

Whel Rose R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 4 nights in Nov 2019
Response from Mico on 29 Nov 2019
Thank You for Staying at Sheridan Beach Resort and Spa! We are glad to receive your positive feedback. We hope to see you again in your next visit. Thank You

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach location. Was not pleased with the Spa, not very private or peaceful, and they do not come around to take your order by the pool.
Stayed 1 night in Nov 2019
Response from Mico on 22 Nov 2019
Thank You for staying at Sheridan Beach Resort and Spa! We are pleased to have received your feedback. We apologize for the inconvenience you have experienced in our Spa. We hope to see you again in your next visit. Thank You

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Mico on 22 Nov 2019
Thank You for staying at Sheridan Beach Resort and Spa! We are pleased to have received your feedback. We hope to see you again in your next visit. Thank You

10/10 Excellent

HWT, New York, NY

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved having the pools in the center of the hotel and the views of the mountains and being so close to the beach. All the staff are so friendly and efficient.
Stayed 2 nights in Nov 2019
Response from Mico on 13 Nov 2019
Thank You for staying at Sheridan Beach Resort and Spa! We Appreciate your feedback and would love to see you again in your next visit. Thank You

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2019
Response from Mico on 29 Oct 2019
Thank You for staying at Sheridan Beach Resort and Spa! We appreciate your feedback. We hope to see you again in your next visit so we can give you an improved service. Thank You

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Stayed 3 nights in Oct 2019
Response from Mico on 22 Oct 2019
Thank You for staying at Sheridan Beach Resort and Spa! We thank You for your feedback. We apologize for the inconvenience that you have experienced. We hope to see you again in your next visit so you can experience and improved service. Thank You

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property surrounded by environmentally conscious community.
Stayed 3 nights in Oct 2019
Response from Mico on 22 Oct 2019
Thank You for staying at Sheridan Beach Resort and Spa! We thank You for your feedback. We hope to see you again in your next visit. Thank You

10/10 Excellent

John, Marietta Ga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff was excellent. The tours are coordinated very well. Thank you
Stayed 10 nights in Oct 2019
Response from Mico on 22 Oct 2019
Thank You for staying at Sheridan Beach Resort and Spa! We thank You for your feedback. We hope to see you again in your next visit. Thank You

6/10 Okay

Nico, Sabang

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful Resort to relax and unload. Service was so bad. I mean terrible.
Stayed 2 nights in Oct 2019
Response from Mico on 10 Oct 2019
Greetings from Sheridan Beach Resort and Spa! Thank you for your feedback. We apologize for the inconvenience that you have experienced. Please be assured that we will do better the next time you visit. Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This resort is beautiful! Such an amazing view and easy access to the beach with some local restaurants nearby.
Stayed 1 night in Oct 2019
Response from Mico on 10 Oct 2019
Greeting from Sheridan Beach Resort and Spa! Thank you for your feedback. We hope to see you again in your next visit. Thank You

4/10 Poor

Mike, Sabang Beach, Philippines

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Nice view. Other than that, nothing can ruin A Anniversary trip worse than having NO HOT WATER in bathrooms. We were told It was because this floor had only 1 heater And it was all the way on the other end of building. I won't return to take cold showers
Stayed 2 nights in Oct 2019
Response from Mico on 10 Oct 2019
Greetings from Sheridan Beach Resort and Spa! Thank you for you feedback. We apologize for the inconvenience that you have experienced. We hope that you will give us a chance to serve you better. Thank You

10/10 Excellent

Nevielle

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need better breakfast to enjoy good ambience
Sheridan was good location and worked out well in terms of comfort except the daily breakfast which was inadequate at best. Guests start eating there early and foods are not replenished as needed.
Stayed 1 night in Sep 2019
Response from Mico on 1 Oct 2019
Greetings from Sheridan Beach Resort and Spa! We apologize for the inconvenience that you have experienced during breakfast. We will do better in your next visit. We appreciate your feedback.

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
We really enjoyed our stay at the Sheridan. The grounds were beautiful and neatly manicured, the room was very comfortable with a great bed. Service was impeccable. I had two wonderful treatments in the spa. A one hour massage and a foot treatment. The massage was one of the best I’ve ever had, and I get them often, and the girl who provided the foot treatment removed my callouses, and my feet are so soft now. We dined at the restaurant both nights and the food was outstanding, and very affordable. I also enjoyed floating around in the beautiful swimming pool. It was the perfect temperature, and I spent hours there. We also enjoyed the swim up bar, where the bartender made me a perfect vodka martini. We were so pleased with Sheridan and highly recommend.
Stayed 1 night in Sep 2019
Response from Mico on 11 Sept 2019
Greetings! We are pleased to hear your commendation. We will surely convey your appreciation with the staff/s involved. We hope to see you again in your next visit.

8/10 Good

Nico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Mico on 24 Aug 2019
Dear Guest, We appreciate your feedback. WE hope to see you again in your next trip. Thank You

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Amazing view and great staff. Great amenities and in an amazing location. The food and drinks menu i found a bit pricey.. They need cleaner bed sheets and pillow sheets, found random hair on them... Rooms were dirty not cleaned well. The floor of the room was horrible.. Complimentary water bottle was dirty and the water tasted like sewage water. The buffet was really bad the food needs more variety and more western food! For the price you pay the room and food should really be much better.
Stayed 2 nights in Aug 2019
Response from Mico on 23 Aug 2019
Dear Guest, We thank you for your feedback and we apologize for the inconvenience you have experienced. Please be assured that actions for these concerns has been taken. We hope you will give us again the chance to experience a better stay.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Mico on 9 Aug 2019
Thank You for staying at Sheridan Beach Resort and Spa. We hope to see you again in your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Lovely environment. Warning. Eaten alive by sand flies I. Early morning beach walks
Stayed 6 nights in Jul 2019
Response from Mico on 26 Jul 2019
Thank You for staying with us, we appreciate your feedback. we hope to see you again in your next visit here in Palawan.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Mico on 26 Jul 2019
Thank You for your positive feedback. We hope to see you again in your next visit. Again Thank you

8/10 Good

Jude, Singapore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort, good beach and clean pool. Only issue is flies at breakfast area and mosquitoes on the restaurant sitting area outside. The beach is very clean and lots of activities to do. The staff are very nice and accommodating . The view is stunning cause of the mountains around the area, coconut tree, nice atmosphere, very relaxing.
Stayed 4 nights in Jul 2019
Response from Mico on 26 Jul 2019
We thank you for your feedback. We appreciate you in taking time to inform us of our shortcoming. We assure you that action will be taken. We hope to see you again in your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Mico on 26 Jul 2019
We would like to thank you for staying at Sheridan Beach Resort and Spa. We appreciate your positive response while staying here at our Resort. we hope to see you again in your next visit.

8/10 Good

Prima

Liked: Staff & service, room comfort
Overall nice resort need maintainance
The overall hotel is nice and the setting is amazing. The beach has crystal clear water and no seaweed or corals. When we checked in on the way to the room there were dead flies in the hallway and damp on the ceiling of our room. We asked to change room and they gave us an ‘upgrade’ which was really the same room but in a better condition. The staff were very friendly and accommodating. The hotel was badly maintained as there were tiles missing in the pool and for 2 days we had cold water - we asked them to fix it but they never managed to. The restaurant setting is lovely md the live band is nice. They have fire dancers which are great however it’s the same show every night. There are a few little restaurants that have great seafood if you walk to the right side of the beach.
Stayed 5 nights in Jun 2019
Response from Mico on 26 Jul 2019
We would like to thank you for staying at Sheridan Beach Resort and Spa. We appreciate in your taking time to inform us of your observations, Please be assured that actions will be taken. Thank You. we hope to see you again in your next visit so may experience our improvement. Thank You

10/10 Excellent

Jom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It lives up to it’s high-end feel.
Stayed 2 nights in May 2019
Response from Mico on 18 Jun 2019
Greetings from Sheridan Beach Resort and Spa, Thank You for sharing your experience with us, we hope to see you on your next trip.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Peaceful & relaxing! The only annoying issue was the local selling pearls, they did not know how to take no for an answer. The staff was amazing and accommodating! They fixed my group a parting snack for our 4am hour and a half ride back to the airport!
Stayed 2 nights in May 2019
Response from Mico on 26 Jul 2019
We would like to thank you for staying at Sheridan Beach Resort and Spa. We appreciate your positive response while staying here at our Resort. We took note of your observation regarding the outside vendor, actions will be taken. Thank You, we hope to see you again in your next visit.

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Mico on 23 Aug 2019
We thank you for your feedback. Hope to see you again in your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2019
Response from Mico on 23 Aug 2019
We thank you for your feedback. We hope to see you again in your next visit.