Too hot, bad service, too bright.
Despite all the radiators being turned off, our room was sweating hot all night. So unbearably hot we couldn't sleep and as soon as the sun rose the curtains didn't keep any light out. We warned the desk we had a complaint to make at checkout. Rather than asking us what the problem was, guest relations manager Clare Satterthwaite just offered us a late checkout - no interest in hearing why we were complaining or how terrible our stay was. When we explained it was too hot to sleep she just said its because English weather is changeable. Unbelievable. We were considering staying an extra night but left Oxford in a hurry, exhausted and unhappy. Disastrous experience. Even without the heat and light problem, this hotel was average (no bath) and massively overpriced.