Overpriced and undeserving of its rating
Temporary check in desk , with staff who were struggling to cope with no. of guests and from over hearing other conversations , not paticularly experienced.
We had 2 rooms booked for our daughters graduation so the stay was part of a special occasion.
No offer of help with luggage .
Lifts were out of order .
Taxi requested at reception was never ordered so we were late for our evening engagement.
No air conditioning.
2 false fire alarm evacuations , post 10.30 pm , due to unruly guests
Bed arrangement in rooms was incorrect despite checking at reception on arrival. We had booked one twin and one double. Both rooms were twin. So had to wait for this to be altered.
Not advised at time of booking that the hotel was undergoing renovation.
Finally icing on the cake , discovered when we got home that we had been overcharged for our rooms by £60 ! , now a mission to recover the overcharge.
Sorry but will never be staying here again and certainly will not be recommending this hotel to any of our friends .