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Overall score and ratings

3.9

Good

Rating 5 - Excellent. 269 out of 959 reviews
5 - Excellent 28%
Rating 4 - Good. 458 out of 959 reviews
4 - Good 48%
Rating 3 - Okay. 161 out of 959 reviews
3 - Okay 17%
Rating 2 - Poor. 49 out of 959 reviews
2 - Poor 5%
Rating 1 - Terrible. 22 out of 959 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spacious room with original features. Bright and airy. Spotlessly clean. Decent WiFi.
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No lounge area. It’s called a hotel but offered no eating facilities.
Stayed 2 nights in Aug 2021

4/5 Good

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel was lovely and in a perfect location. The only negative aspects were the lack of a fridge in the room to store cold drinks in hot weather, a fully integrated air conditioning system and updated bathrooms (ours was very old with mould on the walls). However, this would not stop us using this hotel again. The staff are helpful and friendly and the location could not be better.
Stayed 3 nights in Jul 2021

4/5 Good

Travelled with family
Liked: Staff & service
The hotel is in a great location, Broad St, right in the centre of Oxford. A few minutes walk from famous buildings, well known watering holes, bus and train station ,plus a great selection of eateries. The area infront is pedestrianised with seating and when there in July, large raised beds planted with grass so you can sun yourself as if in a park. There are narrow twisting stairs to reception and 1st and 2nd floors,but we were aware of this and with a light case each we managed well. Staff were polite,friendly and helpful. Our room was large,airy and clean. Good sized bathroom with walk in shower. TV and tea/coffee making facilities. Also a fan which we used at night. Being at the front there was some noise from the voices of people using the social area mentioned and also early morning street cleaning, but it didn't bother us. Again we knew no breakfast was provided, but lots of nearby cafes gave a good choice to eating out. Due to Covid the room wasn't cleaned until we left. If we had wanted it cleaned we had to arrange a time with the hotel. There was a notice about this at reception, but better if the was a notice in each room. Rooms were fine, though it would have been nice to have a full length mirror, say inside the wardrobe door. Also a small fridge would be useful. Those are just wee additions which would improve the facilities in the future. We enjoyed our stay and would definitely use "The Buttery' again. Thank you!
Stayed 3 nights in Jul 2021

2/5 Poor

Disliked: Cleanliness, staff & service
not very bothered
[1] the room was not serviced ONCE in 5 days - toilet paper and bathroom toiletries not replaced [2] I had to ask TWICE before they provided toilet paper: I don't think guests should be left without this essential [3] when I asked if there was a room with a double bed rather than twin beds they said they'd get back to me but never did. I understand that it may not have been possible to make the change but having undertaken to get back to me they should have let me know
Stayed 6 nights in Jul 2021