Dear Byron, unfortunately on May 4, we experienced an unplanned power outage from Hydro Ottawa, because their equipment had an issue that caused our fire alarm to go off. In the beginning they advised that it might take 2 hours to fix however later we were advised that it would take more than 6 hours, and that is why we decided to relocate our guests except the ones who decided to stay that night at our property. once again we are sorry for the experience however we appreciate your understanding that the situation was out of our hands and we did our best to relocate and manage the situation. We thank you again for sharing your feedback and we hope you give us another chance to serve you better in your next visit. Bests, Sona AbbasiFront Office Manager

Dear Jocelyne, unfortunately on May 4, we experienced an unplanned power outage from Hydro Ottawa, because their equipment had an issue that caused our fire alarm to go off. In the beginning they advised that it might take 2 hours to fix however later we were advised that it would take more than 6 hours, and that is why we decided to relocate our guests except the ones who decided to stay that night at our property. once again we are sorry for the experience however we appreciate your understanding that the situation was out of our hands and we did our best to relocate and manage the situation. We thank you again for sharing your feedback and we hope you give us another chance to serve you better in your next visit. Bests, Sona AbbasiFront Office Manager

dear Peter, Thanks for sharing your feedback with us. unfortunately on May 4, we experienced an unplanned power outage from Hydro Ottawa, because their equipment had an issue that caused our fire alarm to go off. In the beginning they advised that it might take 2 hours to fix however later we were advised that it would take more than 6 hours, and that is why we decided to relocate our guests except the ones who decided to stay that night at our property. once again we are sorry for the experience however we appreciate your understanding that the situation was out of our hands and we did our best to relocate and manage the situation. We thank you again for sharing your feedback and we hope you give us another chance to serve you better in your next visit. Bests, Sona AbbasiFront Office Manager

Dear Dan, unfortunately on May 4, we experienced an unplanned power outage from Hydro Ottawa, because their equipment had an issue that caused our fire alarm to go off. In the beginning, they advised that it might take 2 hours to fix however later we were advised that it would take more than 6 hours, and that is why we decided to relocate our guests except the ones who decided to stay that night at our property. once again we are sorry for the experience however we appreciate your understanding that the situation was out of our hands and we did our best to relocate and manage the situation. We thank you again for sharing your positive score and we hope you give us another chance to serve you better in your next visit. Bests, Sona AbbasiFront Office Manager

Dear Nuka, unfortunately on May 4, we experienced an unplanned power outage from Hydro Ottawa, because their equipment had an issue that caused our fire alarm to go off. In the beginning they advised that it might take 2 hours to fix however later we were advised that it would take more than 6 hours, and that is why we decided to relocate our guests except the ones who decided to stay that night at our property. once again we are sorry for the experience however we appreciate your understanding that the situation was out of our hands and we did our best to relocate and manage the situation. We thank you again for sharing your feedback and we hope you give us another chance to serve you better in your next visit. Bests, Sona AbbasiFront Office Manager

Dear Milan, What a great review. Thank you for your amazing comments! It has given me great pleasure to read that you enjoyed your stay with us here at The Novotel Ottawa and we are so proud that you felt our team were friendly and welcoming and looked after you during your time with us. Hospitality is at the heart of everything we do and it is always very rewarding when guests take the time to give us such great feedback. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Bests, Sona AbbasiFront Office Manager

Dear Edward, Due to sustainability, we are not providing bottles of water anymore however we have glass bottles at the bar to buy and also a fountain that we can fill your own bottles from there. We are sorry if this caused any inconvenience and we hope to see you again. Bests, Front Desk Team

Dear Joseph, Thank you so much for leaving a positive comment regarding your stay at Novotel Ottawa and we are happy to see that we met your expectations. We hope to see you again!Bests, Front Desk Team

Dear Jacob, Thanks for sharing your feedback with us!We do not own parking, however, there was public parking before that belonged to Indigo Underground and we had a deal of 33 per night they are now closed temporarily due to their major repairs. and now there is another option in front of the hotel door that belongs to Rideau Center Mall until the other parking gets fixed. We appreciate your comments and we hope you come back on your next visit. Bests, Front desk team

Dear Markus, Thanks for sharing your experience with us during your stay at Novotel Ottawa. We do not own parking and the one below us belongs to a third party that is closed currently due to repairs they are running. if you do not mind may I ask what kind of assistance you need at the front desk at your check-out time?Bests, Sona AbbasiFront Desk Manager

Dear Sandra, What a great review. Thank you for your amazing comments! It has given me great pleasure to read that you enjoyed your stay with us here at The Novotel Ottawa and we are so proud that you felt our team were friendly and welcoming and looked after you during your time with us. Hospitality is at the heart of everything we do and it is always very rewarding when guests take the time to give us such great feedback. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Bests, Sona AbbasiFront Desk Team

Dear Nolan, I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Bests, Front Desk Team

Dear Michael, We appreciate you taking the time to review Novotel Ottawa City Centre and are delighted to hear that you and your family enjoyed your stay.Bests, Front Desk Team

Dear Jake, I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Bests, Front Desk Team

Dear Melissa, I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Bests, Sona AbbasiFront Office Manager

Dear Alexei, Thanks for sharing your feedback with us. We are so happy to hear that we could meet your expectations and you enjoyed your stay. looking forward to welcoming you back on your next visit to Ottawa. Bests, Front Desk Team

Dear Hayden, I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Bests, Sona AbbasiFront Office Manager

Dear Flora, We very much appreciate you taking the time for leaving a positive review for our hotel. I am glad to hear that your stay met your expectations. As our guests are truly precious and important to us, we try to do our best to make their stay with us more pleasant. Once again, we thank you for the review and we would look forward to welcoming you to our hotel. Bests, Sona AbbasiFront Office Manager

Dear Joshua, We look forward to welcoming you back next time your travel plans include The Novotel Ottawa!

Dear Alvaro, Thank you so much for your positive comments about our hotel. I am happy to hear that our staff made your stay pleasant. I would look forward to having you as our guest! Bests, Sona AbbasiFront Office Manager

Dear Mo, We appreciate your taking time and leave a comment and we are happy that you enjoyed your stay with us :)Looking forward to welcoming you back on your next visit. Bests, Front Desk Team