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Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 792 out of 995 reviews
5 - Excellent 80%
Rating 4 - Good. 164 out of 995 reviews
4 - Good 16%
Rating 3 - Okay. 24 out of 995 reviews
3 - Okay 2%
Rating 2 - Poor. 7 out of 995 reviews
2 - Poor 1%
Rating 1 - Terrible. 8 out of 995 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.8/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this hotel a 6th star, I would. While the entire staff was amazing, Yasuhide (Club Supervisor) went way beyond our expectation. We arrived at the hotel around 8:00 p.m. After dropping our things off in our room, we headed to the lounge for a little snack. Even though cocktail hour ended at 7:30 p.m., I was served a glass of wine and my husband was served his choice of ginger ale (Did you know there were different types of ginger ale-dry and sweet?). We were telling Yasuhide how we had jumped on the train right after work with only 3 minutes to spare, and he said, "Does this mean that you haven't eaten dinner?" By this time it was already 8:30 p.m. and the lounge closes at 9:00 p.m. but that didn't seem to bother Yasuhide. He went into the kitchen and returned with very elaborate bento boxes. At no time, did we feel rushed even when closing time approached. The rooms are well appointed. The bed was very comfortable with king size pillows. I really loved the bath tub and l'occitane bath gel. We also had a beautiful view of the sunset. Breakfast was over the top delicious! Eggs were made to order. Coffee, Cafe Latte, and cappuccino were made to order. However, the pastry selection was the star of the show-flaky layered pastries that would rival any patisserie in France. We also enjoyed the afternoon tea service which was delicious. While all this makes it sound like we never left the hotel, the location is close to Osaka station which makes exploring convenient.
Stayed 2 nights in Dec 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

5/5 Excellent

Stayed 2 nights in Oct 2019

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

1/5 Terrible

Stayed 1 night in May 2020