Presidential Suite | Living area | Flat-screen TV
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Reviews of Mansion Garden Hotel

3 out of 5
Mansion Garden Hotel
Dewey Avenue corner Bonifacio Street, Subic Bay Freeport Zone, Olongapo

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 40 reviews" "
Rating 8 - Good. 12 out of 40 reviews" "
Rating 6 - Okay. 2 out of 40 reviews" "
Rating 4 - Poor. 0 out of 40 reviews" "
Rating 2 - Terrible. 2 out of 40 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Aiden

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient walk to multiple areas. High speed Wi-Fi was nice for business purposes. The room for the loft was extremely hot, I had the A/C on full blast but still didn’t make a difference!
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony, Fairborn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly & worked enthusiastically to get your needs addressed. The only complaint was their broken treadmill, which according to management has been broken for quite sometime. I also recommended they provide a water dispenser for gym users. This hotel is one of those hidden gems, that I would highly recommend!
Stayed 3 nights in Mar 2024

8/10 Good

Josefiel

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
No hot water in the shower
Stayed 1 night in Feb 2024

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 3 nights in Feb 2024

10/10 Excellent

Marvelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!!
Stayed 2 nights in Jan 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel put us in a room with a very noisy neighbor and we asked to be moved. We were then moved to another room that was hot but the air conditioner was turned on and we left to do some shopping. When we got back the room was still very hot and we complained and they sent housekeeping to investigate- they arrived and said we should wait 15 minutes for the room to cool. They then said they would send engineering to fix the air conditioner. We said we needed a room with an operating air conditioner and the front desk eventually found a room which was next door to the hot room and which had an operating a/c. Each time the room was changed we had to go back downstairs to get new room keys and new vouchers for breakfast. The hotel staff was not especially helpful through this whole process and we had to haul 3 heavy bags up one flight of stairs due to the weird hotel layout. I am in my late 60’s and did not appreciate the lack of support and service. The breakfast was a buffet but also prepared eggs if asked. The staff there seemed more interested in playing with their cell phones and flirting with each other than providing service. The food was of average quality and was nothing special. We did have a car and needed to park it at the hotel. During our 2nd day we needed to return to the hotel to get something from our room and found that there was no parking for guests as the hotel was hosting an event, again, no help for guests. We will not be staying at this hotel again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mea Ligaya Aquino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Carlo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, very clean would definitely reconmend.
Stayed 1 night in Oct 2023

2/10 Terrible

Morris

Stayed 1 night in Jun 2023

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool.
Stayed 1 night in May 2023

6/10 Okay

JOSE, CHULA VISTA

Travelled with family
Liked: Amenities, property conditions & facilities
The other bldg doesn’t have own elevator, so if you have heavy luggage good luck
Stayed 2 nights in Apr 2023

8/10 Good

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Room was spacious and clean. The pillows, though, were not comfortable...found these hard.
Stayed 2 nights in Feb 2023

10/10 Excellent

Ruel

Stayed 1 night in Feb 2023

10/10 Excellent

Robert

10/10 Excellent

marie antoinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff are excellent!

8/10 Good

althea, New York

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Epifanio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Maria

Stayed 1 night in Oct 2022

8/10 Good

Donny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Revisiting My Roots
This hotel is a family gathering and travelers setting with wonderful staff that are ready to assist at any time.
The ships coming ashore.
The pier “Alava Wharf.”
The early settler “the galleon from Spain.
HQ
Stayed 6 nights in Sep 2022

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Emil John

Stayed 2 nights in May 2022

10/10 Excellent

robert jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
The rooms are clean. A bit spartan and dated but clean, spacious and practical. Staff were attentive as usual. This is our go to hotel in subic.
Stayed 1 night in Dec 2021

8/10 Good

marie antoinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Best hotel when in Subic - walking distance to the beach and top-rated restaurants. Parking was ample. Pool and rooms were clean. Staff was efficient. My only complaint would be the noise coming from the room above (footsteps, furniture moving) and the hallway.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel in Subic
Always the hotel of choice for me whenever I am in Subic - nice amenities and fantastic service!
Stayed 1 night in Nov 2021

10/10 Excellent

Hasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing ;)
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in aand check out were fast and hassle free. Staff were friendly, accommodating and answered all our inquiries. They also granted our request to combine the beds together as we have an infant with us. Food was good and priced reasonably. It was just a shame that babies were not allowed in the pool but we understand but we understand and it was explained to us prior to booking.
Stayed 1 night in Jul 2021

10/10 Excellent

Sunshine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and comfortable to stay
It was a very pleasant stay. Hotel is very homey, clean, comfortable, I find it so relaxing after a days work. Perfect to stay than the rest I have seen in SBMA.
Stayed 6 nights in Mar 2021
Response from Aa on 31 Mar 2021
Dear Sunshine, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again. Warm regards, Mansion Garden Family

10/10 Excellent

marie antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Didn't know what to expect and didn't set my expectations too high as hotels in Subic are usually hit or miss. Our stay was comfortable - room was spacious and clean, bed and pillows were comfortable. Bathroom was big as well. Only downside was the shower pressure was very weak and it was difficult to set the temperature. If they could fix this then I would say this hotel is excellent for its class.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site of the hotel
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Big bathroom & strong water flow. Helpful staff.
Stayed 1 night in Jan 2020

10/10 Excellent

DICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable, and Practical
Staff were very accommodating. My room was always clean. The price was practical and reasonable.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family was quite pleased with the two-bedroom suite. Location was superb.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

lorenzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Dec 2019

10/10 Excellent

Bighani

Stayed 2 nights in Dec 2019

6/10 Okay

Carolyn A

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Front Office Department on 16 Dec 2019
Dear Carolyn A, thank you for letting us know about this. Your feedback helps us get better. Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

YASUHIRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Kai, Taiwan

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
飯店位置很棒，房間也乾淨，適合帶小孩一起同遊，唯一不好的地方是早餐很普通。
Stayed 3 nights in Jan 2020