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Reviews of Bluelake Inn - Ostello

Bluelake Inn - Ostello
Via Cesare Cantù, 5, Olginate, Provincia di Lecco

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 1 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 2 out of 15 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you check the 5 star reviews here some have unrelated pictures or are made by people who only give 5 star reviews. These are made by paid review farms to artificially boost the star rating. Sadly, I was duped and booked this place for my family through Expedia for a non-refundable rate. Firstly, it's not located where Google maps has it. It's located behind the Fiorista Adda (towards the lake). The receptionist was nice enough to contact us on Whatsapp and stay in touch with us until we arrived. The room was pretty big with high ceilings but had very odd decor. The lights were dingy and dark. The shower had no curtain and was open to the entire large bathroom. There was no toilet paper holder, just a small black stool as a makeshift holder. The flush buttons were broken and I figured out it was the small metal button at the bottom near the bidet. There was a weird textured styrofoam tile in various places and mismatched wall designs. The biggest problem was, after my wife showered, the hot water ran out while my son was showering and he had to finish in freezing cold water. The electric hot water heater and tank was in the bathroom and made a very loud rumbling that was extremely irritating that can be heard on the queen bed outside. We waited for a while and there was no hot water. Nobody could help because it was past 8:30pm. Also the wifi was very spotty. My sons didn't sleep well on the sofa beds because the mattresses were too thin. Overall, disappointing! Don't book!
Stayed 1 night in Mar 2024

2/10 Terrible

graziella, samarate

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staff on 2 Apr 2024
Siamo molto dispiaciuti di apprendere che che il Suo soggiorno non sia stato di Suo gradimento.Siamo particolarmente sorpresi perchè sono stati messi a disposizione il servizio di check-in anticipato alle ore12.00 e quattro breakfast box in (che contenevano anche un piccolo regalo pasquale) in maniera del tutto gratuita.Abbiamo avuto occasione di incontarLa più volte durante il soggiorno e non ci sono state mai riportate lamentele.Consigliamo sempre a tutti gli ospiti di esplicitare eventuali problematiche durante il soggiorno per poterci consentire di rendere migliore la loro permanenza, prodigandoci per trovare soluzioni ed eventualmente qualora l'alloggio prenotato non fosse di gradimento anche provvedere ad un cambio camera.Purtroppo uni sfogo senza riferimenti non aiuta noi a migliorare, gli altri ospiti a scegliere e non ha aiutato lei stessa a trascorrere un soggiorno migliore facendosi assistere.Cordialmente,

6/10 Okay

Victoria

Disliked: Staff & service
Mejorable
La habitación estaba bien, doble como la había reservado. Pero si en la reserva me dejas elegir el tipo de habitación con fotos específicas de cada una, con nombres diferentes (Bellagio, etc.) y características como "vistas al lago" y yo la reservo, espero que sea así. No que cuando llegue me dejen una habitación doble diferente a la que había reservado. Al menos a la hora de reservar la habitación no deberían especificar qué habitación, si luego te van a dar la que les venga bien. Además, el trato fue muy deficiente. Por un lado porque la persona que nos atendió no sabía hablar inglés (no es tan grave), pero es que tampoco sabía entender lo que le indicábamos con el traductor en italiano. Así que llamó al jefe por teléfono y hablamos con él, pero aunque quedaba claro que no era la habitación que habíamos reservado su solución fue quedarnos en la que quedaba. Su trato fue de impresentable y deshonesto.
Stayed 1 night in Sep 2023

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvää palvelua kauniissa maisemissa
Saavuimme keskiyöllä ja soitimme asiakaspalveluun. Palvelu oli todella ystävällistä. Majoitus on kauniissa paikassa. Ainoa miinus rakennuksen kovista putkistoäänistä. Ainakin herkän nukkujan kannattaa ottaa korvatulpat mukaan.
Stayed 1 night in Oct 2023

10/10 Excellent

Mathilde

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Paolo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C'è l'indispensabile per stare... bene! Da tornare
Stayed 1 night in Sep 2023

4/10 Poor

Christian

Liked: Cleanliness
Disliked: Property conditions & facilities
Beds are a nightmare
Stayed 1 night in Sep 2023

10/10 Excellent

Lars

Travelled with partner
Liked: Cleanliness, staff & service
Ein super Hotel um einen kurzen Stopp zum auftanken zu machen.
Stayed 1 night in Aug 2023

10/10 Excellent

Elodie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comoda per raggiungere Lecco
Stayed 6 nights in May 2021

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Especular
Excelente
Stayed 2 nights in Aug 2019
Response from Bluelake inn on 31 Aug 2019
The staff thank you very much for your review. Come back and see us.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Bluelake Inn on 16 Aug 2019
Grazie per la sua opinione, conta per tutti noi della struttura. Speriamo torni a trovarci.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unglaublich tolle Lage direkt vor dem Wasser. Kaffee/Restaurant direkt nebenan. Sehr freundliches und hilfsbereites Personal! Das Zimmer war sehr groß und geräumig, das Badezimmer ebenso. Ein sehr grosser, ebenerdiger Duschbereich (jedoch ohne Vorhang) läd zum entspannten Duschen ein. Durch drei ab Bodenhöhe beginnende Fenster, welche jederzeit mit einem Vorhang blickundurchlässig verschlossen werden können, ist das gesamte Zimmer (plus Badezimmer) sehr hell, gut ausgeleuchtet und wirkt absolut einladend, freundlich, wohlwollend und gemütlich. Die Wohnungstür ist leider relativ hellhörig und die Sicherheitstür in das Gebäude, welche direkt vor der Zimmereingangstür ist, ist wirklich nicht einfach leise zu schliessen. Das heisst, das ab gewissen Uhrzeiten schon mitbekommen wird wenn die Gäste im Zimmer gegenüber das Hotel verlassen/oder betreten. Der Smart-TV welcher an der Wand hängt, liefert einem, nach einem schönen Tag in Italiens Alpenbergen, nicht nur ein gutes, scharfes Bild, sondern macht es einem auch noch möglich neben normalen Fernsehprogrammen die gängigen Streamingplattformen wie Amazon Prime Video, Netflix und Youtube zu geniessen. Das Bett bzw. die Schlafcouch haben eine angenehm feste Mattratze und ermöglichten mir einen erholsamen Schlaf. Da das Café direkt nebenan auch morgens geöffnet hat, lässt es sich direkt mit einem italienischen Kaffee in den Tag starten.
Stayed 2 nights in Jul 2019
Response from Bluelake Inn on 21 Jul 2019
Thanks for your review, our idea is just to provide all the comforts. We also thank you for the little suggestions you gave us, we hope you can come back to visit us.