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Reviews of Palace in Moon Beach

3.5 out of 5
Palace in Moon Beach
1203 Maeganeku, Onna, Okinawa-ken

Reviews

8.4

Very good

Rating 10 - Excellent. 93 out of 210 reviews" "
Rating 8 - Good. 77 out of 210 reviews" "
Rating 6 - Okay. 26 out of 210 reviews" "
Rating 4 - Poor. 10 out of 210 reviews" "
Rating 2 - Terrible. 4 out of 210 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants around are expensive, everything else is awesome.
Stayed 3 nights in Apr 2024
Response from 大城 智枝子 on 19 Apr 2024
Thank you very much for staying at Moon Beach Palace Hotel.At our hotel, we strive to create a relaxing space filled with the sound of waves, greenery, and fish swimming in the pond. We would like as many guests as possible to experience the atmosphere of the resort as much as possible.There are many convenience stores and restaurants in the vicinity.We will continue to strive every day to help our customers create memories during their travels.Thank you for your kind comment.All of our staff are looking forward to seeing you again.

10/10 Excellent

Isabel, Brampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property that's main focus is the private beach. You do have to cover up tattoos which was no issue for us. They sell tattoo cover stickers and we prepared in advance with an arm band because of some prior research. You've got to expect to respect the local traditions, it's not really a big deal. We're tourists from Canada and I can see how other tourist from all over are quite obnoxious. Hogging the water pads, loud, playing music on the beach. Although the locals and other Japanese ppl don't complain, I think it's out of respect more than anything. Just be cautious of your behavior and be polite towards the people of Japan are and their customs. Loved the hotel and the trip as a whole.
Response from Colin Y. Sewake, Customer Service Representative on 7 Sept 2023
Thank you for staying with us at Palace in Moon Beach and for providing us with your valuable review. Weʻre really glad to hear you enjoyed your accommodations and overall experience and hope that youʻll return to enjoy more!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
You have to pay for every little thing
We stayed here for 3 nights but I’ll only give an opinion based off the first night and a couple other details as a typhoon kind of ruined our stay which is not the fault of the hotel. The elevators smell SO musty, most of them are carpeted on the floor and walls which is insane given the humidity. I’d hold my breath for the duration of use, it was so bad. The room was great - very spacious, clean, nothing bad to say about it. The pools were lovely but the hours seem short - outdoor closes at 6pm and indoor closes at 8pm which isn’t awesome. The beach is very uncomfortable to walk on once you get closed to the water. Tons of corral all over the place, some is quite sharp. It also closed at 5pm so no more swimming after that. They charge you for every little thing here - extra towel in your room, ¥400; want to take a kayak out, ¥3000; use the on-site onsen, ¥1700. The map they give you during check in is also very outdated, half the restaurants in the area that are listed are closed. Wasn’t my favourite place
Stayed 3 nights in May 2023
Response from 大城 on 5 Jun 2023
Thank you very much for staying at Palace in Moon Beach from among many hotels.We would like to express our sincere gratitude to all the staff.Unfortunately, due to the typhoon, we were unable to use the beach activities during our stay.However, due to construction work (earthquake resistance) in the building, we apologize for the inconvenience caused in terms of facility equipment (elevator). I am telling the facility management of Hotel Moon Beach.The indoor pool is also open until 20:00, and the hours are shortened due to the corona disaster.We will check and correct the map of stores near the hotel.Thank you for your advice.We will continue to improve so that your stay will be more comfortable.We are very sorry for the inconvenience caused to our customers in various ways. We will share your comments in the hotel and strive to improve so that our guests can have a more comfortable stay.We are looking forward to seeing you again.

6/10 Okay

Alice

Stayed 2 nights in Dec 2022

8/10 Good

Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous place to stay but the traditional Japanese style room beds were not very comfortable
Response from 大城 on 4 Nov 2022
Thank you very much for your reservation at Palace in Moon Beach.At our hotel, we strive to create a relaxing space where you can relax with the sound of waves, greenery, and fish swimming in the pond. We would like as many guests as possible to experience the atmosphere of the resort.The Japanese-Western style room on the mountain side has 2 single beds, a tatami mat room of 4.5 tatami mats,The seaside Japanese-Western style room has 2 semi-double beds and 6 tatami mats. Thank you for your understanding.Thank you for your comment.We are looking forward to seeing you again.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay in this hotel. Its has an easy access to any marine activities we want. But unfortunately we didn’t have enough time to do all the activities. The hotel staffs wasn’t so friendly to us, its hard to catch smiles on their faces, i believe Okinawan people are warm and happy people. But the all experiences was worth it. We highly recommend the place!
Stayed 3 nights in Sep 2022
Response from 大城 on 8 Oct 2022
Thank you for staying at Palace in Moon Beach.Thank you for choosing our hotel from among many hotels.With the sound of waves, greenery, and fish swimming in the pond, the hotel is filled with a feeling of liberation.Although it is 50 years old, the room was renovated two years ago. I am very happy that you were pleased with the spacious and comfortable space and location.Our hotel strives to create a relaxing space. We would like as many customers as possible to experience the atmosphere of a full-fledged resort at a reasonable price.We will continue to strive every day to help our customers create memories of their trip.Thank you for your comment.We are looking forward to seeing you again.

10/10 Excellent

Balce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice and clean and direct access to beach, with outdoor pool and indoor pool nearby. Both kids and adults alike will enjoy and relax. I wish we stayed a couple of more days instead of going on a city tour.
Stayed 4 nights in Jul 2022
Response from 大城 on 23 Jul 2022
Thank you for your reservation at Palace in Moon Beach. I am glad that I was able to relax a little from my daily life and be healed by the scenery, the sound of the waves, and the beauty of nature and refreshed during my stay. We will continue to work hard every day to help you create memories of your trip. Thank you for your polite comment. We look forward to seeing you again.

8/10 Good

Karen, Seattle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I enjoyed my stay here. My husband and I were here on a trip to Okinawa with another couple. We really enjoyed the pool, which is an infinity pool. The private beach was also quite nice. From our room, we had an ocean view and the balcony was nice. The room itself was good. Very modern and clean. The bathroom was quite small, though. The hotel itself was quite dated and some of the hotel areas were a bit rundown. There was also a lot of construction going on during our stay. Personally, it didn’t bother me since we didn’t hear noise from our side of the hotel, but our friends’ room was on the other side and they complained about noise. The hotel also has some nice shops and dining, although we mainly ate at restaurants nearby. There are many good restaurants near the hotel and within walking distance, so that was great. The hotel also offer activities, such as snorkeling, kayaking, jet ski, etc. My husband and I went on the snorkeling excursion to the hotel’s private island, and it was really fun. We saw some really pretty fish and coral reefs. The island is a 15-minute boat ride away. We had a lot of fun staying at this hotel.
Stayed 3 nights in Apr 2022
Response from 大城 on 14 May 2022
Thank you for staying at Palace in Moon Beach Hotel. It seems that you were a little freed from your daily life, healed by the scenery, the sound of the waves, and the beauty of nature, and refreshed during your stay. At our hotel, we strive to create a relaxing space. We would like as many customers as possible to experience the atmosphere of a full-scale resort at the lowest possible price. Inside the hotel, the chirping of birds (potos) surrounded by greenery echoes, and the pond on the first basement floor and the aquarium are also open to fish. We apologize for the inconvenience caused to our customers due to the large amount of noise caused by the construction work in the hotel. We will continue to strive every day to help you create memories of your trip. Thank you for your polite comment. We look forward to seeing you again.

8/10 Good

Diordane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay, bar needs to open a little later
Stayed 1 night in Nov 2021
Response from 大城 on 22 Nov 2021
Thank you for your reservation. Restaurants, lounges, etc. are open in a shorter time to prevent coronavirus. Thank you for your understanding. We look forward to seeing you again.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for a family beach/pool day
Really nice facility, would definitely look to stay again. One note, the Palace in Moon Beach is IN the Moon Beach Hotel, a bit confusing, you have to go to 3rd floor to check in but you have full access to all Moon Beach Hotel facilities. Most of restaurants closed for COVID, but main buffet open. Easy to migrate from beach, to outdoor infinity pool, to shaded indoor/outdoor pool. Good locker rooms at the pool/beach. Room we were in was 2 single beds (pushed together) and two pallet beds for kids on totami (sp?) mat floor--worked for us. Nice balcony.
Stayed 1 night in Sep 2021
Response from 大城 on 14 Sept 2021
Thank you for your reservation at Palace Inn Moon Beach. We are very honored to have you choose our hotel from among the many hotels. We would like to thank you for your detailed understanding of the hotel reception, information on the dining venues in the hotel, beach and pool explanations, and room explanations. Due to the coronavirus emergency declaration, the restaurant in the hotel is closed and we apologize for the inconvenience. We are delighted to have you stay and enjoy your family time. All the staff will continue to devote themselves every day so that many customers can spend their time comfortably. We look forward to seeing you again.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2021
Response from 大城 on 24 Jul 2021
御宿泊ありがとうございました。 またの御利用スタッフ一同お待ちしております。

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really friendly. They were attentive to us the minute we arrived. They gave kids treats when we checked in. The room was very clean and spacious for out family of 4. I would highly recommended this place.
Stayed 1 night in May 2021
Response from Colin Y. Sewake, Customer Service Representative on 30 May 2021
Thank you for staying with us at Palace in Moon Beach Hotel and for taking the time to provide us with a review. We’re glad to hear that you enjoyed your accommodations and our friendly staff. We strive to make the most comfortable stay as possible for our guests and hope that you will visit Okinawa again and stay with us to enjoy more of this beautiful island!

8/10 Good

Henrique Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel
Amazing swimming pool and beach. Ideal for family.
Stayed 3 nights in Jul 2020
Response from Colin Y. Sewake, Customer Service Representative on 13 Aug 2020
Thank you for staying with us at Palace in Moon Beach Hotel and for taking the time to provide us with a review. We’re glad to hear that you enjoyed your accommodations, our pool and beach, and our family friendly environment. We strive to make the most comfortable stay as possible for our guests and hope that you will visit Okinawa again and stay with us to enjoy more of this beautiful island!

4/10 Poor

Laura

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is clean and generally in good condition. However, they charge you for everything that normal hotels would not charge you for. They charge you for using the parasols and beach beds and also, they charge for beach towels. It is absurd that you are paying already a high price and they charge you for these facilities that should be provided to all guests.
Stayed 1 night in Aug 2020
Response from Colin Y. Sewake, Customer Service Representative on 10 Aug 2020
Thank you for staying with us at Palace In Moon Beach Hotel and for taking the time to provide us with a review. Marine sports parasols, summer beds, and beach towels are charged for a rental fee. Other private beaches in Okinawa are charged similarly. This fee system is common in Japan (in some cases, it may be all-inclusive) which is different from overseas. In the case of Moon Beach, we have adopted this pricing system and would like to ask for your understanding. As for towels at Palace in Moon Beach Hotel, the number of sets per people in the room are provided with your reservation. If you stay overnight, we will replace them during housekeeping services. However, if you request them directly on the beach, you will be charged. The rental system may be different from overseas. We are sorry for any insufficient explanation and will improve our explanation for our valued customers. Thank you for your understanding.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Colin Y. Sewake, Customer Service Representative on 9 Jul 2020
Thank you for staying with us at Hotel Sun Palace Kyuyoukan and for taking the time to provide us with an outstanding rating. We hope that you will visit Okinawa again and stay with us to enjoy more of this beautiful island!

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Colin Y. Sewake, Customer Service Representative on 10 Jan 2020
Thank you for staying with us at Moon Beach Palace Hotel and for taking the time to provide us with a review. We’re glad to hear that you enjoyed your experience. We strive to make the most comfortable stay as possible for our guests and hope that you will visit Okinawa again and stay with us to enjoy more of this beautiful island!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many steps no flat floor No recommendations for senior
Stayed 3 nights in Nov 2019
Response from Colin Y. Sewake, Customer Service Representative on 8 Nov 2019
Thank you for staying with us at Moon Beach Palace Hotel and for taking the time to provide us with a review. The hotel was built 40 years ago, and at the time barrier-free structures were not widespread. Since then, we’ve added some slopes to accommodate our valued customers. We apologize for the inconvenience and hope that you will visit Okinawa again and stay with us to enjoy more of this beautiful island.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and very clean. There was plenty of space for my family of 6. The bathroom was very nice and appeared to be recently updated. The balcony had an ocean view and the ocean was a literally outside the hotel! We are keeping this in mind for a longer vacation in the future!
Stayed 2 nights in Jan 2019
Response from Colin Y. Sewake, Customer Service Representative on 8 Jan 2019
Thank you for staying with us at Moon Beach Palace Hotel and for taking the time to provide us with very valuable feedback. We're really glad to hear that your family enjoyed your accommodations and will be looking forward to you returning again to stay with us to enjoy more of Okinawa!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A standard resort hotel. Staff were particularly helpful.
Stayed 3 nights in Dec 2018
Response from Colin Y. Sewake, Customer Service Representative on 25 Dec 2018
Thank you for staying with us at Moon Beach Palace Hotel and for taking the time to provide us with feedback. We hope that you will visit Okinawa and stay with us again to enjoy more of this beautiful island!

10/10 Excellent

azenith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Colin Y. Sewake, Customer Service Representative on 19 Dec 2018
Thank you for staying with us and for providing us with a great rating. We're really glad to hear that you enjoyed your accommodations and hope that you will visit again!

10/10 Excellent

Colin

Liked: Cleanliness, property conditions & facilities, room comfort
No regrets
This hotel was probably a 5 star in 1980... the decor is certainly dated... one lady gave me pretty crappy service in the gift shop (4 other ladys were amazing) BUT... everything else about this hotel was fantastic.
Stayed 3 nights in May 2018
Response from Colin Y. Sewake, Customer Service Representative on 13 Jun 2018
Thank you for staying with us at Moon Beach Palace Hotel and taking the time to provide us with valuable feedback. Our Moon Beach Palace Hotel staff will share your comments and address your concerns with the Hotel Moon Beach staff as the two are separate entities (the gift shop and overall building maintenance is operated by and maintained by Hotel Moon Beach.) Your comments are very valuable to ensuring all of the customers receive the finest service and enjoy the most comfortable stay possible. We're glad to hear that you did enjoy many other aspects of your stay and hope that you will visit Okinawa again and stay with us at Moon Beach Palace Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Comfortable hotel, well facilities, nice private beach, convenience store, right-wing spot & restaurants everywhere just few minutes outside the hotel. But the room interior it's time to refurbish.
Response from Colin Y. Sewake, Customer Service Representative on 4 Apr 2018
Thank you for staying with us and taking the time to provide us with important feedback about our facilities and services. We're always looking for areas to improve on for the comfort and enjoyment of our customers so I'll be sure to pass along your comments to our staff. We hope you will visit and stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Comfortable hotel, well facilities, nice private beach, convenience store, right-wing spot & restaurants everywhere just few minutes outside the hotel. But the room interior it's time to refurbish.
Response from Colin Y. Sewake, Customer Service Representative on 4 Apr 2018
Thank you for choosing to stay with us at Moon Beach Palace Hotel. We're glad to hear that you enjoyed the facilities, beach and ocean view, and plentiful dining establishments nearby. We also appreciate you taking the time to provide us with feedback as we always aim to improve our services and facilities, especially our rooms. We hope you will visit Okinawa again and stay with us to enjoy more of the island.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A pleasant stay, but very dated.
The room was very spacious, but also very dated with physical keys instead of keycards, balsa wood wardrobes that has seen much better days, and a lock-and-key safe that takes non-returnable yen coins. The bathroom was quite tight, but also very clean and modern with electric bidet/seat warmer. We ended up staying an extra night due to a typhoon delaying our flight back, and this is where we experienced a problem with the language barrier. We had to use a combination of Google Translate and hand gestures to negotiate an extra day's stay (and it seems they took advantage of the typhoon with their pricing). Overall, it was a pleasant stay and the location was excellent - by the sea and lots of local eateries nearby.
Stayed 6 nights in Oct 2017
Thank you for choosing to stay with us at Moon Beach Palace Hotel, and thank you for your helpful comments. We are glad you were comfortable and enjoyed your visit as we constantly strive to improve our accommodations and services. We hope you will stay with us again and look forward to hosting you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness
Okinawa's Fawlty Towers
Hotel is tired. Took me a while to get used to the hotel. But then it was ok. Room advertised as having 5 beds. It had 2. We had a wobbly start with the hotel. But then it was fine. As long as you don't expect too much. I had friends staying at the hotel as we were there for a wedding. The fit out of rooms were all different.
Stayed 7 nights in Oct 2017
Thank you for choosing to stay with us at Moon Beach Palace Hotel. We are glad to hear that you were able to enjoy your visit and hope to host you again on a future trip to Okinawa.

8/10 Good

Ruth Catherine

Liked: Cleanliness, staff & service

8/10 Good

Kuok Cheng

Disliked: Cleanliness, property conditions & facilities, room comfort
Since this hotel is divided into two separate hotels, the rooms are sharing which made me feeling something wrong on the management or any bad things happened before.

10/10 Excellent

Clif, Traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive hotel, beachfront, close to nightlife
Check in was easy, and the hotel staff was soooo nice. Hotel is right on a private beach and a short walk to the restaraunts of Onna Village. great choice for inexpensive hotel stays. Would suggest this to a friend.

4/10 Poor

Gid, Singapore

Disliked: Staff & service, room comfort
Not the usual for sure.
Arrived at the hotel lobby driveway, told to proceed to the carpark (after they had taken our details & issued us a carpark pass). No one attempted to offload our luggages for us nor informed us where the check in counter was. We had assumed it was near the carpark. We ended up waking all around the ground floor with our buggages trying to locate the check in counter and eventually with the very limited English of the staff, we found the check in counter. Turned out it was located at level 3 right next to the rooms we stayed in. We had previously requested for a queen bed instead of 2 single beds, the hotel however did not get back to us on this and when I requested for it on the day of check in, I was told that they do not have any rooms with queen beds from the start! We ended up joining our beds together. The room is equipped with a huge refrigerator, your usual coffee & tea (green tea), and a "living area". No mineral water was provided, the TV programmes had no other language apart from Japanese, and the toilet was small and cramp. It's not the usual hotel room you'll expect for sure. Upon checking out, we were charged for parking over the duration of our stay. Once again, not your usual hotel, most if not all hotels we've stayed at, provided free parking for it's guests. Extremely disappointing as we were not even being informed about this.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Enjoyable trip
Close by restaurants for great food (naha beef, naha dishes...). The hotel itself is in 80s deco but all are in good condition. The TV is large LCD is good. We are arriving in winter so cannot enjoy the beach a lot. We use this hotel as a connection point to Nago sightseeing. There are a lot of parking space, no need to worry in high season. They need more sign to guide guest to 3/F by elevator. As the hotel is very big and looks like a garden inside the hotel area. Very friendly hotel staffs! Free coffee machine and drinking water in receiption.

6/10 Okay

lohan, hk

Disliked: Property conditions & facilities
Ok
Ok but old facilities, near the beach, has a chapel, free parking

6/10 Okay

missjudy, TW

Disliked: Staff & service, property conditions & facilities
Good location. Bad servicce
There's a water leak from the AC in the middle of night. Firstly we heard the loud squeezing sounds from the AC then felt the water dropping into bed, after that came a big rock ice falling on the bed sheet! The hotel staff just basically changed another room for us,no upgrade and without any compensation. when we came into the new room, we realized the original leaking one was the worst at the hotel. Was that because we made the booking from Hotel.com thus got the lousy room like this?

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location and transportation is convenient. The room is facing the sea-view but little bit old. Next time maybe choose moon beach hotel.

6/10 Okay

MASUMI

Stayed 3 nights in Mar 2024
Response from 大城 智枝子 on 3 Apr 2024
この度は、パレスインムーンビーチの御宿泊御予約ありがとうございました。沖縄では、老舗ホテルですが、私共ホテルは,寛ぎやすい空間づくりを心掛けております。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。天気の良い日は、目の前に広がる碧い海、素足のままビーチへ!お部屋から眺めるサンセットも最高のロケーションです。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。コメントして下さりありがとうございました。スタッフ一同またのお越しをお待ちしております。

10/10 Excellent

DONGJU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from 大城 智枝子 on 10 Dec 2023
この度は、パレスインムーンビーチの御宿泊誠にありがとうございます。沖縄では、老舗ホテルですが、私共ホテルは,寛ぎやすい空間づくりを心掛けております。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。お客様の貴重なお時間を当ホテルの口コミに費やしていただきまして重ねてお礼申し上げます。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。丁寧にコメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

8/10 Good

Hans

Stayed 1 night in Nov 2023
Response from 大城 智枝子 on 23 Nov 2023
この度は、パレスインムーンビーチの御宿泊御予約ありがとうございました。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。丁寧にコメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

10/10 Excellent

wakako

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
リゾート滞在ができる
Stayed 2 nights in Oct 2023
Response from 大城 智枝子 on 5 Nov 2023
この度は、ムーンビーチパレスホテルに御宿泊頂き誠に有り難うございました。私共ホテルは,波の音、緑の植栽、池には魚が泳ぎ解放感満載のホテル寛ぎやすい空間づくりを心掛けております。少しでも多くのお客様に出来るだけ、リゾートの雰囲気を体験していただきたいと思っております。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。丁寧にコメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

8/10 Good

Kohei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
ホテルの雰囲気がとてもよく、リゾートを満喫できました。 リニューアル工事で日中は工事の音がうるさかったのが残念ですが、他は大満足です。
Stayed 2 nights in Oct 2023
Response from 大城 智枝子 on 29 Oct 2023
この度は、パレスインムーンビーチにご宿泊頂き誠にありがとうございます。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。ホテルも創立50年もたつので館内の耐震工事のためお客様に御迷惑おかけして大変申し訳ございませんでした。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。丁寧にコメント投稿して下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

10/10 Excellent

Shihqi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一樓櫃檯沒有check in & out,說明要再清楚一些
Stayed 3 nights in Oct 2023
Response from 大城 智枝子 on 29 Oct 2023
Thank you for booking your stay at Palace Inn Moon Beach.We will continue to strive every day to help our customers create memories during their travels.Thank you for your comment.All of our staff are looking forward to seeing you again.

6/10 Okay

tomiko

Stayed 1 night in Oct 2023
Response from 大城 智枝子 on 14 Oct 2023
この度は、パレスインムーンビーチの御宿泊御予約ありがとうございました。私共ホテルは,波の音、緑の植栽、池には魚が泳ぎ解放感満載のホテル寛ぎやすい空間づくりを心掛けております。少しでも多くのお客様に出来るだけ、リゾートの雰囲気を体験していただきたいと思っております。コメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

10/10 Excellent

CHAN

Stayed 1 night in Jul 2023
Response from 大城 智枝子 on 22 Aug 2023
この度は、パレスインムーンビーチの御宿泊御予約ありがとうございました。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。コメントして下さりありがとうございました。またのご利用スタッフ一同お待ちしております。

10/10 Excellent

HEESUNG

Stayed 2 nights in May 2023
Response from 大城 智枝子 on 14 Jun 2023
このたびは,パレスインムーンビーチへご宿泊いただきまして誠にありがとうございます。また、お客様の貴重なお時間を当ホテルの口コミ投稿に費やしていただきまして重ねてお礼申し上げます。ご滞在中はごゆっくりとお過ごしいただけましたでしょうか。これからもたくさんのお客様にご満足していただけるようなホテルを目指して精進して参りますので、また沖縄にお越しの際は、パレスインムーンビーチへご宿泊いただけますと幸いでございます。スタッフ一同お待ちしております。

8/10 Good

TAKAYUKI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフも親切で、お部屋も清潔で満足です。
Stayed 3 nights in Apr 2023
Response from 大城 on 12 Apr 2023
この度は、パレスインムーンビーチのご宿泊頂きありがとうございました。数ある宿に中から当ホテルを選んで頂き感謝いたします。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。スタッフへのお褒めのお言葉をいただき大変嬉しく思います。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。丁寧にコメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

10/10 Excellent

Mineo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ビーチと庭が素晴らしい。
広過ぎないビーチと庭が素晴らしい。建物は開放的な造りで私好み。東シナ海の眺望もとても良い。深夜、空気清浄機の唸り音が唯一のマイナス点。原因は不明だった。 ホテル周辺は、食事や買い物の店が多彩で、便利です。
Stayed 1 night in Mar 2023
Response from 大城 智枝子 on 2 Apr 2023
この度は、パレスインムーンビーチに御宿泊頂きまして、誠にありがとうございます。沖縄では、老舗ホテルですが、私共ホテルは,寛ぎやすい空間づくりを心掛けております。お部屋でくつろいで波の音を聞きながらのんびり過ごすのも最高ですね。4/1にムーンビーチの海開きとなりました。ラグンプール(屋外)開放しております。マリンスポーツアクティビティーもございます。近隣には、コンビニ、飲食店が立ち並びお食事処が満載です。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。お部屋での空気清浄機の音には、唸り音にびっくりされました事お詫び申し上げます。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。コメントして下さりありがとうございました。スタッフ一同またのお越しをお待ちしております。

10/10 Excellent

YOSHIKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適に過ごしましたが、洗面化粧台の水のでが悪かったのが気になりました。
Response from 大城 on 2 Apr 2023
この度は、パレスインムーンビーチへ御宿泊、口コミへご投稿いただき、誠にありがとうございます。また、数あるホテルの中から、当ホテルをお選びいただき大変光栄でございます。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。お部屋での不備で、洗面化粧台の水のでが悪かったことお詫び申し上げます。早速、設備の方を対応させていただきました。修繕致しました。丁寧にコメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

8/10 Good

Kazufumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

MAI

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
12月初旬に家族3人、知人4人と2泊利用させて戴きました。フロントが3階にありますが、InstagramやYouTubeで確認してから行ったので問題ありませんでした。 コロナ後、初の飛行機での旅でしたが、南国の風が吹き抜ける緑溢れる素敵なホテルで、こちらを選んで良かったです。オーシャンビューのお部屋からはプライベートビーチに沈むサンセットが綺麗に見えました。ラナイからの眺めはハワイ島を彷彿させるものでした。 廊下や一部エレベーターは段差があったり、昭和を感じる箇所もありましたが、客室はフルリノベーションされており新しく、客室内のお風呂も大浴場もとても清潔で快適でした。 朝食ブュッフェも充実しています。 ホテル内にあるギフトショップもお洒落で良かったです。 ホテル周辺徒歩圏内に、FamilyMartや居酒屋さんもあり利便性が高いです。短い滞在でしたがフロントの方が親切に対応して下さり、何の不便を感じる事無く大変快適な旅行となりました。 沖縄には高級ホテルや利便性の高いホテルが沢山あり迷いますが、コストパフォーマンスが高いこちらを、次回もまた利用させて戴きたいと感じました。
Response from 大城 智枝子 on 2 Apr 2023
この度は、パレスインムーンビーチの御宿泊御予約誠にありがとうございます。沖縄では、老舗ホテルですが、私共ホテルは,寛ぎやすい空間づくりを心掛けております。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。天気の良い日は、目の前に広がる碧い海、素足のままビーチへ!お部屋から眺めるサンセットも最高のロケーションです。ホテルの客室、スタッフへのお褒めのお言葉をいただき大変光栄に思います。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。口コミコメントありがとうございます。スタッフ一同またのお越しをお待ちしております。

10/10 Excellent

chihiro

Stayed 1 night in Oct 2022

8/10 Good

Masao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ビーチが綺麗だった。
Stayed 2 nights in Sep 2022
Response from 大城 on 9 Oct 2022
この度は、ムーンビーチパレスホテルに御宿泊頂き誠に有り難うございました。私共ホテルは,波の音、緑の植栽、池には魚が泳ぎ解放感満載のホテル寛ぎやすい空間づくりを心掛けております。少しでも多くのお客様に出来るだけ、リゾートの雰囲気を体験していただきたいと思っております。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。コメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

10/10 Excellent

HIDENORI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
対応もよく、きれい。一日中遊べる。
Stayed 1 night in Sep 2022
Response from 大城 on 24 Sept 2022
この度は、パレスインムーンビーチの御宿泊御予約誠にありがとうございました。ゆっくりおくつろぎ出来ました事うれしく思います。またのご利用スタッフ一同お待ちしております。