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Reviews of Hotel Sunset American

2.5 out of 5
Hotel Sunset American
2-46 Miyagi, Chatan, Okinawa-ken

Reviews

8.4

Very good

Rating 10 - Excellent. 134 out of 327 reviews" "
Rating 8 - Good. 126 out of 327 reviews" "
Rating 6 - Okay. 46 out of 327 reviews" "
Rating 4 - Poor. 13 out of 327 reviews" "
Rating 2 - Terrible. 8 out of 327 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 4 nights in Apr 2024
Response from Front :amit on 17 Apr 2024
Thank you very much for staying at our hotel and posting your review. We are pleased to receive your warm response. With your encouragement we will keep working hard. All our staff look forward to your next visit.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful hotel with gorgeous sea views
Beautiful views and quiet rooms. Would definitely stay again when visiting the area.
Stayed 3 nights in Dec 2023
Response from 西泊 on 26 Dec 2023
Thank you very much for using our hotel. We are also very happy that you liked our hotel. All of our staff are looking forward to your next visit.

8/10 Good

Jedidiah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Close to the sea wall and many little restaurants. The room was very clean, but the one of the staff could barely speak English which made the process of checking in very difficult.
Stayed 2 nights in Aug 2023

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice stay had lots of shops around and right in the water which was so beautiful. However the us military planes go over quite often and are quite loud
Stayed 3 nights in Jul 2023
Response from フロント：ビカス on 31 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from フロント：ビカス on 23 Nov 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.our entire team want to again heartly welcome at our hotel.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay there again! Only issue was a little bit of mold in the room.
Stayed 1 night in Jul 2023
Response from フロント：ビカス on 31 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

8/10 Good

DAVID F.

Liked: Cleanliness, staff & service
Little bit of mold in room. Otherwise very clean and enjoyable stay!
Stayed 4 nights in Jun 2023
Response from フロント：ビカス on 31 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was actually a full, which is great. I would have been fine with a twin as noted in booking, but nice it was a larger bed.
Stayed 1 night in Nov 2022
Response from フロント：ビカス on 31 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

6/10 Okay

Brian

Business traveller
Disliked: Cleanliness, room comfort
Stayed 21 nights in May 2022

10/10 Excellent

reynaldo

Stayed 2 nights in Apr 2022
Response from フロント　光久 on 18 Apr 2022
ご宿泊ありがとうございました😊

10/10 Excellent

Rui

Stayed 3 nights in Apr 2022

8/10 Good

Ren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just along the coast in the popular area for scuba diving, and also not far from Mihama where you can enjoy restaurants,cafes,and bars. The only thing I noticed was there was a noise from neighbors until midnight as it was Friday night. Other than that, good location in a pretty reasonable price.
Stayed 1 night in Nov 2021
Response from フロント：ビカス on 31 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

8/10 Good

Ronald

Stayed 2 nights in Jun 2021

8/10 Good

Soulef

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. There were a lot of restaurants to chose from in the area. The view from the room of the Sunabe wall and the ocean was fantastic.
Stayed 3 nights in Oct 2021
Response from フロント：ビカス on 31 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2021

10/10 Excellent

Stili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very nice and clean.
Stayed 1 night in May 2021
Response from フロント：ビカス on 31 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

8/10 Good

Yuriko

Liked: Cleanliness, room comfort
Good hotel
I wanted to stay couple last day in Okinawa near ocean. The room had minimum items, it's totally ok, if you just need place to take shower and sleep. Staff were friendly and i had smooth check in process. Only one thing I had a problem that the hotel doesn't have enough parking spot for their guests who use rental car.
Stayed 2 nights in Jan 2020
Response from フロント：ビカス on 31 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were nice. The location is right next to food and other nightlife bars. For the price it is a steal.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and staff is the greatest! I’ve stayed every year for the last 3-4 years for 3 weeks or so! Will go back next year and the year after!
Stayed 20 nights in Jul 2019

10/10 Excellent

Zalan, Budapest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms all have dedicated WiFi routers, bathrooms, and AC, with all lights being controllable from next to the bed. Convenient USB outlets are also available next to the bed. Body wash and shampoo are provided, as are towels and hair drier. However, the rest of the power sockets are slightly awkwardly placed, and required a bit of logistics with extension cords to route. Nothing major, but best prepare with a cord.
Stayed 8 nights in Jun 2019

8/10 Good

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location
Everything was amazing. The only advice I have is to get a more comfortable bed!
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Food and coffee downstairs, and an ocean view out the front door. Did I mention inexpensive? I would stay again if I get the chance.
Stayed 12 nights in Apr 2019

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great View
Nice Hotel. Small room, but 7th floor ocean view was great. Check in at 4pm. A few parking spaces around the hotel. Location is the best! Right on th sea wall next to cafes and restaurants and less than 10 mins to gate 1 Kadena
Stayed 4 nights in Mar 2019

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
Great for a solo traveler, short term stay.
First some context: I was having dinner and drinks with friends in the popular "Sunabe Seawall" area of Chatan, Okinawa. Japan's blood alcohol limit for driving is .03, meaning you'll need a taxi if you have even one drink (there are no trains in Okinawa, as opposed to the rest of Japan where the train system is ubiquitous.) So instead of paying for a taxi home, then asking my wife to unhappily agree to drive me back in the morning to get my car, I chose to stay at the Hotel Sunset American. The hotel was a great price (maybe a few more dollars than the cost of a taxi), a GREAT location for anyone spending the night in Sunabe. The front desk clerk was terrific and spoke great English. Check-in took 60 seconds. The room was small and spartan: a TV with 3 Japanese only channels, a tiny bathroom with toilet, sink, and tub/shower, with soap and shampoo. The bed is small with just one pillow. The mattress was very firm (normal in Japan), but was comfortable. The sheets were clean and of good quality. The heater and AC worked very well. The room was very clean. For the price, it was a very good stay. IMPORTANT: the front desk is not staffed after 2200, so you need to make sure you check in before 2200, or you won't be able to check in until the next day. I'd stay again given the circumstances.
Stayed 1 night in Mar 2019

10/10 Excellent

Jorge, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff! 2 ladies speak very good English, hotel is comfortable and cheap for short stay!
Stayed 24 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Comfort and pleasant
Stayed 3 nights in May 2018
Response from MIyuki Emery on 20 May 2018
Thank you for staying our hotel and the wonderful review! We hope to see you sometime again!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy guest
Comfortable and friendly staffs
Stayed 1 night in May 2018
Response from MIyuki Emery on 16 May 2018
Thank you for staying our hotel and happy comment!!

10/10 Excellent

Ned

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply beautiful
Loved every second of my stay here
Response from Emery on 27 Apr 2018
Thank you for staying our hotel and the review! We are glad you enjoyed staying! We look forward to see you sometime again!

8/10 Good

J, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Good hotel, great stay, excellent staff! Will stay again next year!
Stayed 21 nights in Jul 2017
Response from Reception Kumi on 11 Sept 2017
Thank you for your favorable feedback. It really warms our hearts. We look forward to your next visit !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with ocean view.
Although the room was very smal, it was very clean and comfortable for one person.
Stayed 5 nights in Jul 2017
Response from reception Kumi on 11 Sept 2017
Thank you for sharing your review with us. We look forward to your next visit !

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean view rooms
The hotel was great. Right on the seawall with perfect views of the ocean and beautiful sunsets every evening.
Stayed 4 nights in May 2017

8/10 Good

Dwi Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for viewing a beach
I like sunset American hotels because near a beach and have a good view from my room.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Thank you very much for the review. We are looking forward to meeting you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Thank you very much for the review. We are looking forward to meeting you again.

10/10 Excellent

Xingible, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing sea view!
I was given a room on the 7th floor and the sea view is amazing! Especially the sunset.
Response from hotel sunset american Akira Kamada on 31 Mar 2017
Thank you very much for staying at Hotel Sunset American this time. It seems that it was impressed by the view of the sea and the sunset, and we are also happy. We are waiting for your coming again.

10/10 Excellent

Juuyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean stay!
It was amazing. The room was comfortable and spacious. Very clean. Had a seaview balcony. V friendly receptionist. Definitely a good choice for chatan :)
Response from General Manager on 10 Mar 2017
Thank you for coming this time. We are glad that your stay was a good time. We are looking forward to seeing you again. Hotel Sunaset American

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on 6 Feb 2017
Thank you for staying at Sunset American! Hope you had a relax time here. We are looking forward to seeing you again.

8/10 Good

Hyon, US

Liked: Staff & service
Not Bad for the Price.
Great ocean side view. Bit cramped and older, but IMHO, you get more than you pay for. I had no problems and the staff was very helpful and friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great, Basic Hotel
We came to Okinawa for scuba diving, and chose this hotel because of its location. We were looking for a basic hotel, and Hotel Sunset American turned out to be a great choice. The room was small and basic, but clean and in good condition. We had everything we needed, but nothing extra. There is free access to laundry facilities (washers, laundry soap, and dryers), which is really convenient! The staff were exceptionally friendly. Normally, there is no daily room cleaning. We paid a small extra fee on a couple of days to get cleaning in the middle of the week. You get clean towels every day (included in the room price), but daily room cleaning is extra. They were replacing the A/C units and making other renovations during our stay. It should be even nicer in future. We only wish the room had 2 chairs instead of just 1.

6/10 Okay

Sheng-Chih

4/10 Poor

Tuba, Arlington,Virginia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but dirty old bed covers
It is on the water. Balcony facing the sea. Cheap. BUT, there is rust everywhere, doors and lamps in the room are covered in rust. The skirted bed cover/comforters had several stains and it smelled.

4/10 Poor

CY, Hong Kong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The building was under renovation and was run out. The sea view was blocked by construction scaffolding

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Hotel Sunset American
The Hotel was completely under renovation and the Stairwell and the Halls ways where full with Construction equipment and supplies. I couldn't even find the Hotel at first because there were NO signs saying the name of the Hotel. The Whole building was covered with scaffolding and a blue tarp. The only way to find were the Hotel was to contact the front desk and Ask them where they are located by telephone. I had to get my friend from the Gyro's restaurant around the corner to tell me were exactly they were located.By the way it was just around the corner from the Gyro's restaurant. Being that the Hotel was right across the Sunabe seawall in Chatan the PARKING conditions was not good at all. There is a dive shop in the same area and parking is very limited. I would recommend having the Hotel assign parking spots to each customer when checking into the Hotel.

4/10 Poor

Powen, taipei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room is very very very old,and the quilt full of m
room is very very very old,and the quilt full of mildew

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
not near beach
the room is dirty, have smell, small, terrible. no beach, not the same as the description.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Non-smoking room but with some cigarette smell
Nice ocean view The washing machine in the lobby keep beeping all night, can heard from my room Some cigarette smell however