We got to our rental at 3:45 check in was at 3:00. The code we were given for the lock box didn't work. Its 90 degrees sun beating on the front of the house. We have a 4 yr old that was in need of a restroom, a 3 month old ready to eat and we are not able to get in. We called the owners and left a message, sent several texts. I called Evolve and was on hold for 20 min only to get an answering service to leave a message and they would call us right back. Need less to say we finally heard back from the owners at 6:00 that evening with the correct code. It had been changed two weeks ago and we should have been sent the updated code by Evolve at that time. At 3:30am that morning we had been sent a follow up email confirming our stay with ( the wrong code listed). Needless to say by the time we got into the rental everyone was, hot, tired, hungry and melting down. Not a great start to our vacation. The next afternoon at 2:00 I had a message from Evovle stating that if we were not able to get in yet to give them a call. REALLY... the excuse for the delay in getting back to us was due to the wildfires!!
I will say the kitchen and bathrooms were clean, but the main floors were still dirty. With that being said, we did enjoy our stay and would consider it again. The owner seemed very nice and accommodating. Evolve was a disappointment.