Search Hotels in Ocean Ridge Estate, Montego Bay

"During our 5-day stay, the toilet in our room clogged every single time it was used. This was not a one-time inconvenience—we had to call maintenance more than seven times to address the issue. Despite repeated visits, the problem was never permanently resolved. Eventually, we were forced to stop using the restroom in our room altogether and rely on public restrooms throughout the resort. This situation was not only unacceptable but extremely inconvenient. What made this experience even more concerning is that I was traveling with an 83-year-old senior with limited mobility who relies on a scooter. Having to leave the room multiple times a day to find a usable restroom caused her significant stress and discomfort. This is not the level of care or accommodation we expected. I made numerous calls to report the issue and requested to speak with a manager. Unfortunately: * I never received a callback * I was not offered a room change * No proactive effort was made to resolve the situation in a meaningful way At checkout, I finally spoke with a manager named Natoya, who acknowledged seeing the complaints and maintenance requests but stated she was unsure why no action—such as moving us to another room—was taken. This lack of accountability and follow-through is extremely disappointing. Overall, this experience fell far below expectations, especially for a resort of this caliber. Basic room functionality and guest care should never be compromised, particularly when vulnerable"

"The rooms need to be renovated, the floors especially need to be replaced. I would not consider staying for more than one night."

"Just returned from an unforgettable stay at RIU Aquarelle Montego Bay, Jamaica, and I’m still in awe! The resort is absolutely beautiful from the modern design to the stunning beachfront views, every detail felt like pure luxury. What truly stood out was the exceptional customer service. Every staff member we encountered went above and beyond to make us feel welcomed and taken care of it really made the experience feel personalized and special. There was never a dull moment! From entertainment and activities to relaxing by the pool or beach, there was so much for us to do every single day. And the food? Beyond words. Every night was a new culinary experience delicious, flavorful, and beautifully presented. If you’re looking for a place that delivers on beauty, service, fun, and amazing dining, this is it. Already planning my return!"

"Everything was find except the smell of fry foods in the room."

"The food was great! The staff was friendly and polite. There are some areas that can use some attention (we had a few things in our room that suffered from wear and tear), but by no means a deal breaker. The entertainment was great, and there is a lot to do without leaving the resort. We did though, and enjoyed every minute. We will go back and will most likely stay at the Riu. Lovely vacation!!"

"Did not go to the spa the room was clean staff was professional, courteous, helpful And yes, the room did overlook the beach and the pool loved all of it would definitely go back"

"Long waiting time for bell service. Long walking to dinner room. Also i celebrated my second anniversary with you not even a special greetings card in the room .nothing. "

"The staff were immaculate especially Cora that was at the front desk. Great ambassador and asset to your team. There wasn’t anything I disliked. Customer service A+"

"Landed early and I wasnt able to check in until 3 so I was outside for 3 hours. When I checked in the room was clean it was over powering with bleach. I wasnt a fan of the bathroom . Also the flights up the steps for the roof top is a bit much gota invest in an elevator its also not safe if u are wet. But the staff was great and sweet. Marlon look care of me when I hurt my foot. The front desk were very helpful they hold ur luggage if need be. Bartender Ojay who is no longer there was amazing. Breakfast was ok . I def liked the service . And in great lactation. WiFi was weak though. Airport shuttle Is $25 buy can get cheaper with uber or tours."