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Reviews of Hotel Santa Helena Plaza

2.5 out of 5
Hotel Santa Helena Plaza
Galeana 304, Col. Centro, Oaxaca, OAX

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 79 reviews" "
Rating 8 - Good. 32 out of 79 reviews" "
Rating 6 - Okay. 13 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 0 out of 79 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Helena
Good location. Quiet. Good service
Stayed 3 nights in Apr 2023

8/10 Good

Aymeric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
They show a picture of the swimming pool. The swimming. pool is unusable it is not clean. The towels were not white and they were very old. When i got there we were only 2 people and they charged for 3. Overall it was not what i was expecting.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff, nice place but sketchy neighborhood
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay
A few of things to consider. 1- the white portion of the floor as you enter the swimming pool should be non-slip material super slippery specially for kids. Check out which material should be used. 2- Clearly state there is no air conditioner on the specifications. Had I known this, I sincerely would not have stayed here. 3- Family of 4 requires atleast 2 toilets rolls of paper.
Stayed 2 nights in Jul 2021

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel has spacious rooms with balcony views of the pool. The pool was a fantastic addition, given the hot weather - we used it everyday. The room was quiet and had both aircon and a ceiling fan. There is also free offstreet parking onsite.
Stayed 4 nights in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It’s one of the few hotels with a pool but the pool furniture wasn’t good. There were no cushions on the loungers so those were pointless. Our room was dark and gloomy, no windows. Staff was very strict about guest and where they can be located in the hotel. We were asked to not sit by the pool with our guest even though there was no one else around at the time. (Guests were one female and child) The security of the hotel seemed good. The cleaning staff were very good. Not the best location as other places we’ve stayed in Oaxaca. It was ok but would not stay there again.
Stayed 2 nights in May 2021

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Oaxaca Centro
Great place to stay in central Oaxaca. The team there was great even with the language barrier they try to help one of the best places I stayed at. My room had no heat or ac and it didn't matter as I was next to the pool and it was cool
Stayed 4 nights in Dec 2020

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good spot to explore Oaxaca
A lovely spot to explore Oaxaca - nice big bright rooms with private terrace and a pool
Stayed 7 nights in Nov 2020
Response from HSHP on 1 Dec 2020
AGRADECEMOS SU PREFERENCIA, ESPERANDO QUE REGRESO PRONTO CON NOSOTROS, SALUDOS.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very clean. Also room is very big. Bed is old.
Stayed 1 night in Feb 2020
Response from HOTEL SANTA HELENA PLAZA on 13 Feb 2020
THANK YOU FOR YOUR COMMENT IS OF MUCH IMPORTANCE TO US.

8/10 Good

Teresa M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ER LOCATION FOR DIA DE LOS MUERTOS
PERFECT LOCATION to celebrate Dia De Los Muertos. Far enough away from the celebration to get adequate sleep.
Stayed 3 nights in Nov 2019
Response from HOTEL SANTA HELENA PLAZA on 18 Nov 2019
THANK YOU FOR YOUR COMMENT IS VERY IMPORTANT TO US.

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from HOTEL SANTA HELENA PLAZA on 3 Nov 2019
GRACIAS POR SU COMENTARIO ES DE MUCHA IMPORTANCIA PARA NOSOTROS.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice place to rest
Clean,basic but nice place, there are regulations for use of pool but do not follow it, parking is reduced when it is full you can not leave if you do not remove the cars from the passage, lack of additional service like coffee maker, no air conditioner.
Stayed 2 nights in Oct 2019
Response from HOTEL SANTA HELENA PLAZA on 29 Oct 2019
THANK YOU FOR YOUR COMMENT IS OF MUCH IMPORTANCE TO US.

6/10 Okay

Sara, Chicago

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I loved that they had a pool, but it was ambient temperature and too cold to swim. The reclining chairs around the pool were a lovely touch, however they were in disrepair. The hotel overall is a beautiful property but there were areas that could have been better maintained. We had not the best experience with the service in that the night staff is totally disconnected from the day staff. It appears the hotel is looking for additional personnel, and I’m assuming that they know that this is an issue. The Internet service is absolutely unreliable no matter where you go. Night staff did not know how to reset the Internet modem/router.
Stayed 2 nights in Apr 2019
Response from HOTEL SANTA HELENA PLAZA on 3 May 2019
Muchas gracias por su comentario es de mucha importancia para nosotros y tomaremos en cuenta su comentario para poder mejorar en esos aspectos, gracias por hospedarse en el hotel santa helena plaza

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property and cool location. Kids and I loved the pool...although it was not warm it was refreshing.
Stayed 2 nights in Feb 2019
Response from HOTEL SANTA HELENA PLAZA on 7 Feb 2019
Muchas gracias por su comentario es de mucha importancia para nosotros, gracias por hospedarse en hotel santa helena plaza.

8/10 Good

Eric P

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Some pros, some cons
On the one hand, not a nice neighborhood, and most special requests (like for late check out or using a microwave for a moment) were answered with “no”. On the other, clean, bright, spacious rooms, high water pressure and plenty of hot water, nice pool and outdoor area. Closest great coffee is Caracol Purpura (7 min walk), 15 minute walk to the downtown centre (good if you’re obsessed with getting a lot of steps per day as I am), 10 min walk to best bakery in Mexico (Boulenc), 15 min walk to the Guelaguetza stadium if you’re adventurous and like climbing stairs.
Stayed 5 nights in Dec 2018
Response from HOTEL SANTA HELENA PLAZA on 7 Jan 2019
GRACIAS POR SU COMENTARIO ES DE MUCHA IMPORTANCIA PARA NOSOTROS Y TOMAREMOS EN CUENTA CADA UNA DE SUS SUGERENCIAS, GRACIAS POR HOSPEDARSE EN EL HOTEL SANTA HELENA PLAZA

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stay and staff was great.
Stayed 13 nights in Dec 2018
Response from HOTEL SANTA HELENA PLAZA on 1 Jan 2019
MUCHAS GRACIAS SU COMENTARIO ES DE MUCHA IMPORTANCIA PARA NOSOTROS

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Santa Helena Plaza
The hotel was very peaceful and the room was super clean. There aren’t many amenities but the room rates are quite inexpensive. The furnishings offer old world Mexican charm but bed linens and towels could use an upgrade. The location is a short walk to the big cathedral which is another few blocks to the Zocalo. The pool area is nice, There’s a pretty mural in the cantina area. The pool is not heated but probably very refreshing when it’s super hot. The staff was friendly and helpful when I needed to call a taxi. They are very hands off once you check in. I’d say this is a good value hotel and seemed to have mostly nationals as guests.
Stayed 2 nights in Oct 2018
Response from HOTEL SANTA HELENA PLAZA on 1 Nov 2018
THANK YOU FOR YOUR COMMENT IS OF MUCH IMPORTANCE FOR US SINCE THAT WAY WE CAN GO IMPROVING

10/10 Excellent

Nick, San francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, lousy neighborhood
Great rooms with pool but in lousy neighborhood. You have to walk 6-8 blocks over broken sidewalks to the plaza/cathedral, noisy, bus fumes in your face. But the other side of town near Santo Domingo church is just charming and wonderful; lots of little charming colonial hotels in that area, wonderful cafes, shops, and restaurants (where I will stay on my next trip to Oaxaca). I got cards and some of the hotels are La Noria, Abu (like a chic Italian hotel), Antigua, Oaxaca Real, for around $1500 per couple, under $100 american. All the bldgs, streets, and sidewalks are kept in good repair in that area, 10 minute walk to the plaza/cathedral. The poshest hotel in that area is the Quinta Real, fantastic place in an old convent, but pricey.
Stayed 10 nights in Mar 2018
Response from HOTEL SANTA HELENA PLAZA on 8 Apr 2018
GRACIAS POR SU COMENTARIO ES MUY IMPORTANTE PARA NOSOTROS.

8/10 Good

jordan, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and clean
Accommodations were overall good, especially for the price. AC was not functional, and the front desk was very loud all night every night. Repeatedly waking us. If the ac worked, so we could close the windows it would have not been a problem.Otherwise it was well worth the money.
Stayed 7 nights in Mar 2018
Response from HOTEL SANTA HELENA PLAZA on 22 Mar 2018
Thank you very much for your comment and we will take your recommendations into account and in advance we offer you an apology and we will try to improve those details.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bare bones, but fine
The hotel and the pool were clean and cute, and the staff was nice. The cleaning staff actually did a great job every day... leave them a tip, they deserve it. The beds were comfortable. The restaurant was not open during our visit and it did not appear to have been for some time. It was just a covered patio next to the pool with some dining sets. There was a vending machine in the lobby which was unplugged at night and remained unplugged until a guest would attempt to use it in the morning. This meant that the beverages were warm until enough time had passed for the refrigeration to do its job. No ice machine. The location is fairly central. Its just a 10 minute walk from the Zocalo, there are street vendors all around for fruit, tacos, and shops to purchase beverages. Overall, it is clean, close to the landmarks and parks, but definitely not for those who want to walk out of their hotel right into a main tourist area or pretty coloniel architecture. You have to pay more to be closer to that. The hotel was primarily empty, which felt a little odd. Parking available on premise. The pool makes it worthwhile, bring your own snackes, beverages, a speaker and enjoy. Suggested for younger travelers on a budget, not for older guests or those who need more amenities then just the very basics.
Stayed 4 nights in Feb 2018
Response from HOTEL SANTA HELENA PLAZA on 6 Mar 2018
thanks for staying with us your comment is of great importance to be able to improve

10/10 Excellent

Maria Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones están bien cuidadas y la limpieza de las áreas en excelentes condiciones. Solo le falta un restaurante para complementar el servicio.
Stayed 5 nights in Jan 2023

10/10 Excellent

Anntonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal muy amable, bonitas instalaciones
Stayed 1 night in Jan 2023

6/10 Okay

Christian, West Palm Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad bien, sin embargo está a 5 cuadras del centro y la zona es muy popular, no insegura pero no es el centro histórico, no le invierten en báscios como pañuelos desechables, ganchos de ropa, ganchos para toallas, aunque los accesorios de aseo son finos els falta eso, no ofrecen servicio de bebidas ni alimentos aunque tienen un lugar agradable frente a la alberca, personal amable, estacionamiento limitado pero gratuito, pdorán tener mas servicios.

6/10 Okay

Gabriela

Travelled with group
Liked: Cleanliness, staff & service
Bonito lugar, baños incomodos no tiene en donde poner nada, no tienen nafa para hacer cafe, ni tan siquiera una taza o cuchara, se ubica en el area comercial, muy fea y sucia no en el centro Historico. El personal super amsbleby servicias

10/10 Excellent

haydee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente

4/10 Poor

Mauricio J

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Limpio pero en zona fea y mal internet.
El hotel está a 4 cuadras del zócalo pero en una zona bastante fea. El hotel y el cuarto están limpios pero la cama está muy dura y se siente barata, el internet es muy malo y en lugares inexistente.
Stayed 2 nights in Nov 2022

8/10 Good

Jorge E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Buen hotel, cercano al centro. El internet no funciona en las habitaciones por lo que tuve que trabajar desde el lobby. El estacionamiento se llena y cómo yo salí muy temprano, tuvieron que despertar a un huésped para mover su vehículo y yo tuve que mover otro porque la persona de la recepción no sabía manejar.
Stayed 1 night in Nov 2022

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito

10/10 Excellent

Cinthya

Stayed 1 night in Oct 2022

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y limpieza.
Stayed 3 nights in May 2022

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal con gran calidad humana
muy buen servicio en general. el personal muy atento , un pequeño detalle con el ventilador del cuarto hace un poco de ruido. se recomienda tener maquinas de auto servicio.
Stayed 3 nights in Apr 2022
Response from HSH on 7 May 2022
MUCHAS GRACIAS POR SU COMENTARIO ES DE MUCHA IMPORTANCIA PARA NOSOTROS.

10/10 Excellent

NEFTALI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel céntrico con muchos detalles coloniales.
Stayed 2 nights in Apr 2022
Response from HSH on 7 May 2022
MUCHAS GRACIAS POR SU COMENTARIO ES DE MUCHA IMPORTANCIA PARA NOSOTROS.

8/10 Good

Virgilio

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Cerca del centro, pero en la noche calles oscuras, daba miedo caminar por esa zona. El estacionamiento es muy pequeño, apenas para unos 10 autos
Stayed 2 nights in Mar 2022
Response from HSH on 5 Apr 2022
GRACIAS POR SU COMENTARIO ES DE MUCHA IMPORTANCIA PARA NOSOTROS.

8/10 Good

Rosa Belém

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from HSHP on 26 Jan 2022
GRACIAS POR SU COMENTARIO ES DE MUCHA IMPORTANCIA PARA NOSOTROS.

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2022
Response from HSHP on 26 Jan 2022
GRACIAS POR SU COMENTARIO ES DE MUCHA IMPORTANCIA PARA NOSOTROS.

6/10 Okay

Luis Enrique

Stayed 1 night in Jan 2022
Response from HSHP on 14 Jan 2022
GRACIAS POR SU COMENTARIO ES DE MUCHA IMPORTANCIA PARA NOSOTROS.

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
hotel caro para el nivel del hotel
El Hotel es bueno a secas. Es caro para el nivel de servicio que da, por ese mismo precio me he quedado en mucho mejores hoteles. esta como 30% mas caro de lo que un hotel de su categoría debería cobrar.
Stayed 1 night in Dec 2021
Response from HSHP on 14 Jan 2022
GRACIAS POR SU COMENTARIO ES DE MUCHA IMPORTANCIA PARA NOSOTROS.

10/10 Excellent

Rocío

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio y muy atentos y amables
Stayed 3 nights in Dec 2021
Response from HSHP on 3 Jan 2022
GRACIAS POR TOMARSE EL TIEMPO PARA COMPARTIR SU EXPERIENCIA YA QUE SU COMENTARIO ES DE MUCHA IMPORTANCIA PARA NOSOTROS.

10/10 Excellent

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel amigable
Muy cómodo. Nos agradó lo limpio y remodelado que mantienen sus instalaciones. Su personal muy atento y amable.
Stayed 3 nights in Dec 2021
Response from HSHP on 23 Dec 2021
Gracias por tomarse el tiempo para compartir su experiencia (en el hotel santa helena plaza), nos sentimos felices de cumplir con sus expectativas y esperamos un pronto regreso.

8/10 Good

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from HSHP on 1 Dec 2021
“Queremos darle las gracias por tomarse el tiempo de escribir su experiencia…”

10/10 Excellent

Isai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Stayed 2 nights in Nov 2021
Response from HSHP on 1 Dec 2021
“Queremos darle las gracias por tomarse el tiempo de escribir su experiencia…”

10/10 Excellent

Juan Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recomendable
Excelentes instalaciones me senti muy a gusto
Stayed 1 night in Oct 2021
Response from HSHP on 1 Dec 2021
“Queremos darle las gracias por tomarse el tiempo de escribir su experiencia…”

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio y con las medidas sanitarias necesarias
Stayed 3 nights in Jul 2021

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visitalo
Muy comodo y limpio .
Stayed 3 nights in Jul 2021

4/10 Poor

Norma Aurora

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
No lo recomiendo
La ubicación es mala , lo había escogido por ser el centro , pero es una zona fea, cercana a los mercados y lejos del centro como tal Por otro lado la cama muy incomoda
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy comodo y centrico
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities
El personal debe mejorar su atención y ofrecer al menos café de cortesía.
Stayed 2 nights in Dec 2020
Response from HOTEL SANTA HELENA PLAZA on 23 Dec 2020
GRACIAS POR SU COMENTARIO ES DE MUCHA IMPORTANCIA PARA NOSOTROS, TOMAREMOS EN CUENTA SU RECOMENDACION.