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Reviews of B&B HOTEL Lens Noyelles-Godault

2 out of 5
B&B HOTEL Lens Noyelles-Godault
Rue de Beaumont, Lotissement Quiery, Noyelles-Godault

Reviews

7.4

Good

Rating 10 - Excellent. 45 out of 234 reviews" "
Rating 8 - Good. 112 out of 234 reviews" "
Rating 6 - Okay. 40 out of 234 reviews" "
Rating 4 - Poor. 26 out of 234 reviews" "
Rating 2 - Terrible. 11 out of 234 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Grant

Stayed 1 night in Aug 2022

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Breakfast could be better, no hot food avaialble
Stayed 1 night in Aug 2022
Response from doro.T on 10 Aug 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Concerning the hot dishes in the casseroles there were Bacon sausages and eggs Sincerely,

10/10 Excellent

arelt

Stayed 1 night in Jul 2022
Response from doro.T on 3 Aug 2022
Bonjour Arelt Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation Au plaisir de vous accueillir lors d'un prochain séjour Cordialement Dorothée

10/10 Excellent

Lukveer

Stayed 1 night in Jun 2022
Response from doro.T on 23 Jun 2022
Bonjour Lukveer Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation . Au plaisir de vous accueillir au B&B lors d'un prochain séjour Cordialement Dorothée

8/10 Good

Guillaume

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stopover hotel
Functional hotel - stayed here numerous times as a family of 4. Very good value for money
Stayed 1 night in Jan 2022
Response from doro.T on 10 Jan 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel, super service.
Service was fast and friendly, the room was spacious, clean and fresh. A well placed hotel for the Benin shops and restaurants and the motorways. We will use again.
Stayed 1 night in Jul 2020
Response from Doro.T on 28 Jul 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&B Hotel
New, clean, modern perfect for an overnight on way to or from Calais
Stayed 1 night in Jan 2020

10/10 Excellent

J L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Consistent with other good B&Bs. Secure Parking.
Stayed 1 night in Jul 2019
Response from Dorothée on 24 Jul 2019
Hello We are really happy that you enjoyed your stay at B&B Lens Noyelles-Godault. The satisfaction of our guests is very important for us and it is always a real pleasure to read remarks as yours. Looking forward to welcome you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a family room with the split level rooms. The downstairs beds were absolutely dreadful, however the rest of the room was perfect. Only thing lacking was a small bar fridge.
Stayed 1 night in May 2019
Response from Dorothée on 4 Jun 2019
Merci d'avoir pris le temps d'exprimer votre expérience Cordialement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Easy late check-in.
Easy check in, PIN for late check-in supplied be email 24 hours before. Clean room. Good family room (3 adults, 1 child). Comfy bed.
Stayed 1 night in May 2019
Response from Dorothée on 31 May 2019
We are really happy that you enjoyed your stay at B&B Lens / Noyelles Godault. The satisfaction of our guests is very important for us and it is always a real pleasure to read remarks as yours. Looking forward to welcome you again

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice place, but indicating how to get out of the hotel area after the gate was closed would’ve been nice, we didn’t know how to get out and no code was indicated for us. Also there was a man screaming around 11:40pm about something and I think security came to talk to him so I felt safer knowing that.
Stayed 1 night in Aug 2018

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel From Hell, Avoid At All Cost!!!!!!!!!!!
Me and my family including my 80 year old father were looking forward to stopping over for the night before we were due to travel home from a holiday in Italy on the eurotunnel, however I can sadly report that this hotel was the hotel deville or hotel from hell and recommend any future travellers to avoid this hotel and only consider if it was the only hotel left on the planet for the following reasons our stay was a nightmare!: 1.Reception was very unfriendly not a single smile and no facilities were explained as if they could not be bothered. 2.Room was a complete shabby mess, old tired decor, carpet had so many stains and sticky things sticking to your feet as you tread on it, it was a case of wiping your feet on the way out.shower tray step was approx 2 foot up, honestly for a 80 year old disabled pensioner!. so old and dirty that we did not have a shower or wash as the basin had hairs in it as well as on the floor. 3.we were woken at 1am by an all male party next door,fighting,loud music, throwing beer bottles, threatening and aggressive until 4am, nightmare we all had no sleep and so tired on the trip home, no reception as they had gone home so we were left to put up with it. 4.Stairs to upper tier beds were a unsafe due to trip hazard bottom of stairs. In all fairness the reception was apologetic when we complained the next morning but it was far short of rectifying our experience and we just put this down to experience and would never book this hotel ever again.
Stayed 1 night in Aug 2018
Response from Dorothée on 29 Aug 2018
"We thank you for giving us these moments to give us your opinion. We apologize for the inconvenience caused during your stay and hope to have the opportunity to welcome you soon in the hope of improving your judgment on the hotel The few moments you have given us are very valuable to us because they improve our weaknesses. "

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Value for money. Good breakfast. Nice quiet hotel. Close to main roads.
Stayed 1 night in Jul 2018
Response from Dorothée on 29 Sept 2018
"Nous vous remercions d’avoir choisi B&B Lille Grand Stade. Nous sommes très heureux que votre séjour se soit bien passé. A très bientôt parmi nous !"

8/10 Good

maggie65, South Yorkshire

Liked: Cleanliness, staff & service, room comfort
Good value for money.
My family and I spent 1 night here en route to our holiday in France after being delayed by almost 3 hours on Eurotunnel. We arrived, very tired and hot at almost midnight. A security man was on site to give us our room details. He spoke very little English and we hardly any French but he was friendly and efficient. There was plenty of secure parking with cctv cameras at the B and B. We had booked a non smoking room but there was a smell of cigarettes in the room. The room was clean. The beds very comfortable. The room was small but sufficient for our 1 night stay. We were very grateful for the air conditioning due to the exceptional heat. Shower and toilet were clean and although again small but in perfect working order. Breakfast was a buffet style. Food good and plenty of choice. A very convenient stop off. Very good value for money. Our only real complaint was a lack of sockets for charging phones etc. Would recommend for a 1 night stay.
Stayed 1 night in Jul 2018
Response from Dorothée on 1 Aug 2018
Hello We thank you for your comments following your stay at It is with great pleasure that we receive your compliments. Also, we will be sure to share your comments with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Looking forward to welcoming you again, we pray to believe in the expression of our best feelings. Cordially Dorothée

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff, poor condition of room!
We were not given a code to enter premises! Good we had stayed at the chain before so knew we need one ! Both us & Expedia unable to contact hotel for some time then when did staff were extremely rude! Room very tired & in poor conditiin!
Stayed 1 night in Apr 2018

2/10 Terrible

Colleen

Disliked: Staff & service, property conditions & facilities
Issue the code
We weren’t sent the code so stood outside for over an hour and then had to end up booking a new room
Stayed 1 night in Feb 2018

2/10 Terrible

sam, los A geles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is not the same to what it was advertised for. It was a waste of money as I had do move to another hotel
Stayed 1 night in Dec 2017
Response from Dorothée Viseur on 10 Jan 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
This an excellent hotel for cost and proximity to many events. The staff are also superb, they helped us with everything. I think the availability of an iron & board and hair dryer at the front desk would be helpfully to those over 50.

8/10 Good

Natasha, Ontario, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Stayed with 3 other friends, for a sightseeing trip in a neighbouring town. The hotel was exactly as expected. The loft beds were a nice feature. The room itself was a little cramped in the bottom bed area, but we really didn't spend much time in the room, so it's not worth complaining about. We had very little interaction with the hotel staff, as there is a self check-in feature, but when we did interact with them, they were nice, although there was definitely a language barrier. Nice hotel for a small town area, just be advised that you pretty much need to drive to anything else around it. The restaurant next door was great

6/10 Okay

John & Alicia, Northern Ireland

A Good hotel for a one night stop-over.
A basic motel which was clean and plenty of free parking spaces. This is a motel which caters for people stopping off on their journey.

6/10 Okay

gp, uk

Liked: Cleanliness, staff & service
Disliked: Room comfort
Small room poor lighting
Small room poor lighting in rooms no safety deposit box. Awkward bathrooms. Great staff.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
if you want somewhere to sleep and shower
Two beds and a shower that's all that was needed. Not much room, breakfast wasn't too bad but restaurant opposite the hotel and mc Donald's two minute drive away

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Unhelpful staff

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing
For the price we paid we did not expect luxury. We knew it will be a basic 2* hotel, all we needed was just bed, shower and breakfast, we only stayed two nights. Bed was comfortable, room was clean but we could smell cigarette smokes (this was a non-smoking room). There was no hot water on the first night until late next morning. Receptionist didn't speak English. Poor breakfast (I can't believe they charge 6.50 for it). On the first morning, there were only couple of croissants left, little bit of scrambled egg and uncooked bacon. Next morning I had to ask in reception to give us some croissants as there was nothing left apart from few slices of bread; receptionist gave us two croissants. I have to admit that the croissants were really tasty. The reception was closed at certain times which was annoying as we wanted to get a bottle of water or a cup of tea but the door was locked. The nearby grill restaurant was closed too. And there is no kettle in room. In general we were dissatisfied with the stay. I would not stay here again. The room is 2* but the service is below that.

6/10 Okay

jagjit, Addlestone Surrey

Liked: Cleanliness, staff & service, room comfort
Cheap night in Lens
Justed stayed for one night drove from Dijon to Lens cheap and cheerful clean beds and towels a little tight on space due to king size bed but can't complain don't except the ritz lots of resurant just less then half a mile also big shopping centre there was a good night

6/10 Okay

beatriz, LONDON

NORMAL
NORMAL

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from doro.T on 17 Nov 2022
Bonjour DavidMerci d'avoir pris le temps d'exprimer votre avis concernant votre séjour .A très bientôt !Cordialement Dorothée

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2022
Response from doro.T on 31 Oct 2022
Bonjour Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjourCordialement

4/10 Poor

Jérôme

Stayed 2 nights in Aug 2022

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Het ontbijt was verassend goed, maar ook een kakkerlak in bed en een vieze kamer.
Stayed 1 night in Aug 2022
Response from doro.T on 10 Aug 2022
Beste gast, Bedankt dat je de tijd hebt genomen om jouw feedback te geven. Met vriendelijke groet,

6/10 Okay

Pieter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Prima hotel voor 1 overnachting. Houd rekening met een stijve rug ivm slapen op een plank
Stayed 1 night in Jul 2022
Response from doro.T on 19 Jul 2022
Beste gast, Bedankt dat je de tijd hebt genomen om jouw feedback te geven. We hopen je snel weer te verwelkomen in ons hotel. Met vriendelijke groet,

4/10 Poor

Pernilla

Travelled with family
Nej tack
Hela hotellet skulle vara rökfritt, men det var helt uppenbart att hotellrummet vi fick var ”inrökt”. Det luktade rök i rummet och det känns inte fräscht. Gäster stod ute i loftgången och rökte vilket gör att man inte kunde öppna fönstret heller. Frukosten var undermålig (förutom äppeljuicen som var toppen och yoghurtarna). Korven var härsken och pain au chokolade var rakt igenom bara socker. Inga grönsaker överhuvud taget.
Stayed 1 night in Jul 2022
Response from doro.T on 18 Jul 2022
Bonjour Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes. A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

10/10 Excellent

Maryline

Stayed 1 night in Jun 2022
Response from doro.T on 30 Jun 2022
Bonjour Maryline Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour . A très bientôt ! Dorothée

10/10 Excellent

Jonas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and inviting host. Clean charming cottage room and a hearty home cooked meal. Our best stop on our way driving from Sweden to Spain.
Stayed 1 night in Jun 2022
Response from doro.T on 23 Jun 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Roselyne

Liked: Cleanliness, staff & service, room comfort
Hôtel convenable
Hôtel propre intérieur mais délaissé extérieur mégots qui traine déchets divers déjeuners un peu cher pour rapport qualité prix
Stayed 1 night in Jun 2022
Response from doro.T on 14 Jun 2022
Bonjour Roselyne, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation Concernant l’extérieur il est fait tous les jours mais malheureusement l'incivilité de certaine personne qui ne connaisse pas les poubelles et les cendriers ,nous n'y pouvons rien Au plaisir de vous accueillir lors d'un prochain séjour Cordialement Dorothée

4/10 Poor

Tony

Stayed 3 nights in May 2022
Response from doro.T on 23 May 2022
Bonjour Tony Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour . Cordialement Dorothée

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 2 nights in Apr 2022
Response from doro.T on 9 May 2022
Bonjour Axel Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. Au plaisir de vous accueillir au B&B lors d'un prochain séjour Cordialement Dorothée

8/10 Good

patricia

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
réception correcte déjeuner très bien mais la propreté néant en arrivant 1 serviette pour 3 salle de bain sale poussières sous les lits toile araignées le lendemain sortie en rentrant ménage pas fait obligeais aller chercher serviette a la réception. en posant la question ont me répond que les femme de ménage ont pas fait le 3è étage car elle était que 2 et ne voulais pas faire plus heures
Stayed 2 nights in Apr 2022
Response from doro.T on 4 May 2022
Bonjour Nous vous remercions de nous avoir accordé ces quelques instants pour nous donner votre avis concernant votre séjour Votre ressenti est essentiel et nous renforce dans notre volonté de rester toujours plus attentif quant au bien être de nos clients. Concernant le ménage en aucun cas on vous a dit que les femmes de chambres ne faisait pas le ménage au 2 ème ni non plus qu'elle ne voulais pas faire d'heure supplémentaire mais comme indiqué à l'accueil qu'exceptionnellement suite à un manque de personnel malheureusement COVID le ménage ne sera pas effectué ce jour dans les chambres mais que toutefois si vous aviez besoin de linge il y en avait à disposition Cordialement Dorothée

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Un B&B convenable. Dommage que ma chambre ait été occupée par un fumeur et qu'elle fut si froide
Stayed 4 nights in Apr 2022
Response from doro.T on 12 Apr 2022
Bonjour David, Merci d'avoir pris le temps de laisser un commentaire suite à votre séjour. Nous vous présentons toute nos excuses pour la présence d'odeurs de tabac dans votre chambre. Nous comprenons parfaitement la gêne que peuvent provoquer ces odeurs pour les clients non-fumeurs. Notre établissement est 100 % NON FUMEUR, et nous regrettons l'incivilité de certains clients qui ne respectent pas cette consigne. En espérant vous revoir prochainement au B&B de Noyelles Godault. Cordialement Dorothée

10/10 Excellent

Elisa

Stayed 1 night in Apr 2022
Response from doro.T on 12 Apr 2022
Bonjour Elisa, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation . Au plaisir de vous accueillir au B&B lors d'un prochain séjour Cordialement Dorothée

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022
Response from doro.T on 10 Apr 2022
Bonjour Marcel, Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour au B&B de Noyelles Godault Nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes. A très bientôt ! Cordialement Dorothée

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mon avis
Hôtel calme
Stayed 1 night in Feb 2022
Response from doro.T on 8 Feb 2022
Bonjour Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour Cordialement Dorothée

10/10 Excellent

Julien

Stayed 1 night in Jan 2022
Response from doro.T on 2 Feb 2022
Bonjour Julien Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation Au plaisir de vous accueillir lors d'un prochain séjour Cordialement Dorothée

6/10 Okay

Romain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from doro.T on 21 Jan 2022
Bonjour Romain}, Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour. A très bientôt ! Cordialement Dorothée

10/10 Excellent

Slimane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from doro.T on 15 Dec 2021
Bonjour Slimane, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation . Au plaisir de vous accueillir lors d'un prochain séjour Cordialement Dorothée

6/10 Okay

Mouloud

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
MOYEN
Un peu decu de ce sejour A notre arrive a 16h chambre sale et non faite Un peu bruyant Reveille oar l alarme incendie a minuit mais bon ce dernier incident n est pas de la respinsabilite de l hotel Par contre impossible de savoir s il faut ou non regagner sa chambre
Stayed 1 night in Nov 2021
Response from doro.T on 29 Nov 2021
Bonjour Mouloud Nous vous remercions d’avoir choisi {hotel}. Nous sommes très heureux que votre séjour se soit bien passé. C'est avec grand intérêt que nous avons pris en compte vos commentaires. A très bientôt parmi nous !

6/10 Okay

heroux

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2021
Response from doro.T on 20 Nov 2021
Bonjour Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour. A très bientôt ! Dorothée

10/10 Excellent

Hornois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from doro.T on 15 Nov 2021
Bonjour , Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation Au plaisir de vous accueillir au B&B de Lens / Noyelles-Godault lors d'un prochain séjour Cordialement Dorothée

8/10 Good

Florence

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from doro.T on 9 Nov 2021
Bonjour Florence Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation . Au plaisir de vous accueillir lors d'un prochain séjour Cordialement Dorothée

8/10 Good

maxime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021
Response from doro.T on 12 Oct 2021
Bonjour Maxime, Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour A très bientôt !