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Reviews of Rosemont Suites

2 out of 5
Rosemont Suites
181 West Town Street, Norwich, CT

Reviews

6.6
Rating 10 - Excellent. 89 out of 327 reviews" "
Rating 8 - Good. 75 out of 327 reviews" "
Rating 6 - Okay. 43 out of 327 reviews" "
Rating 4 - Poor. 53 out of 327 reviews" "
Rating 2 - Terrible. 67 out of 327 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Julia

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
.
Response from keith on 3 Mar 2024
sorry

2/10 Terrible

Carol

Travelled with family
Went ro check in and they didn't keep our rooms that we reserved and smelled like smoke.
Stayed 1 night in Feb 2024
Response from keith on 3 Mar 2024
sorry

8/10 Good

keith

Travelled with partner
Liked: Cleanliness, staff & service
A cheap place to crash after a day of gaming at the local casino's
Stayed 1 night in Feb 2024
Response from keith on 3 Mar 2024
thanks for your good comment hope to see you soon again

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from keith on 3 Mar 2024
thanks hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
New management is a wonder! Upgrades are happening and it was an excellent stay! My new go-to for every visit!
Stayed 3 nights in Jan 2024
Response from keith on 16 Jan 2024
thanks so much

8/10 Good

Melissa

Nice and under remodel
Stayed 1 night in Dec 2023
Response from keith on 19 Dec 2023
thanks

6/10 Okay

Amy

Disliked: Staff & service
Not too bad
We arrived shortly after check in time of 3pm, we were very confused as to where the actual entrance was, we finally found it and tried to find the “front desk” to check in, there is no front desk, there was a few men sitting in chairs the minute you walk in the front door which was awkward, we asked where the front desk was so we could check in, he asked my name and got me my room swipe card, so that’s the check in process apparently, I booked a SMOKING room and was told we were in a NON SMOKING room 😐 was not happy about that, after a few swipes, the card finally worked and we were in the room, the room was spacious and fairly clean, which was a relief after booking the room then reading the reviews afterwards, no weird smells either, besides the awkwardness of the staff just sitting at the front door and loud people in the hallway, we did sleep pretty well surprisingly
Stayed 1 night in Dec 2023
Response from keith on 19 Dec 2023
we have taken note if your expirience and will try to improve it

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction!! Does that mean they can't even clean the mirrors in the room?! I know You're doing construction but could you at least sweep the soda dust off the floor good thing I ask for a room from you. And I wish 2 men that didn't speak a word of English weren't trying to put the border in the doorway of the entry way to my room when I had to stop taking a shower to answer the pounding on the door so that they could Continue their construction des Despite it now, being almost 7 PM. And there's the song still saying all the 2 by 4's exaggerate etc of wood right out in the hallway of the hotel.
Response from keith on 15 Dec 2023
sorry

2/10 Terrible

Nina

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from keith on 15 Dec 2023
sorry

4/10 Poor

Amber

Travelled with group
Disliked: Amenities, property conditions & facilities
There was no TV service in any room. Phone does not work. No reasoning on the whole situation 😕
Stayed 1 night in Dec 2023
Response from keith on 15 Dec 2023
sorry for the inconvince

2/10 Terrible

Tammy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, sheets not clean hair on the bed dirty bottles and trash under bed and night stand, paint and hair in tub and sinks. Floor dirty made our socks black. No remote to tv had to call front desk 3 times and kept being hung up on.
Stayed 1 night in Nov 2023
Response from keith on 28 Nov 2023
sorry

2/10 Terrible

Deborah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We walked into the room and there was mud dried on the carpet. I opened a drawer in the kitchenette and found a roach. it looked like it was dying but it was still alive. We did not stay. I tried to talk to the manager but he walked away from me. DON'T STAY HERE.
Response from keith on 23 Nov 2023
sorry for your bad expirience as we are renovating process but on your next visit you will find us in batter condition.

8/10 Good

donna

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
could use some renovations. had some trouble with doom key working
Stayed 1 night in Nov 2023
Response from keith on 8 Nov 2023
yes as you must have noticed that we are going through renovation and by your next visit we will try to serve you better

2/10 Terrible

Sheila

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING and DISGRACEFUL
Ring a doorbell- no check-in desk or ID verification. No receipt. Smell was overpowering. Clerk came out of the first room with a folder and handed us the key cards, directing us ‘down there’. Opened room to more odors. Open the drapes and saw carpeting had huge stains. On closer look, numerous pieces of copper wire all over the carpet. Returned to the clerks room and complained. He sent someone to vacuum. Bathroom- no toilet paper holder - stored on the edge of the tub. Electric outlets not secured and had no covers. An old dirty sock in the kitchenette drawer and mouse trap under the sink. Renovations upstairs very noisy.
Stayed 1 night in Nov 2023
Response from keith on 8 Nov 2023
sorry for inconvince

4/10 Poor

Mishelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice
I never leave reviews about hotels, because I never really expect anything over the top. What I DO expect, is for the place to at least be cleaned before we get there. We walked in, to dirt and ash over every surface. Blatant grime in the showers, the place hadn’t been vacuumed in idfk… days at this point (I’m hoping it actually gets vacuumed). The grossest stains imaginable on the couch and curtains of the room. Bed sheets were clean, which I give props for… but everything else was nasty. The man who checked us in was a sweetheart though.
Stayed 1 night in Oct 2023
Response from keith on 5 Nov 2023
sorry mishelle as you saw we are going through renovation may be something might have been missed we will make sure your next visit will be more pleasant.

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from keith on 10 Oct 2023
there was no complain at the time of even check out but any way we are sorry for the inconvince we ware in process of renovation.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad
It was absolutely horrible. The carpet was very very dirty and smelly, stains everywhere. The room smelled very bad. The curtains smelled very bad, water stains in the curtains, the tub was not cleaned, bathroom sing not cleaned, the mirrors were very very dirty. We had no TV signals throughout the entire stay. when we requested another room, management said all of the rooms are the same. Circumstances were very unsanitary! We decided to sleep in the car throughout the rest of our stay. I wouldn’t recommend the Rosemont suites at Norwich on my worst enemy! Very disappointing! We didn’t take photos, although we do have video of the room, which we will be uploading very soon.
Stayed 1 night in Sep 2023
Response from keith on 10 Oct 2023
When you checked in or durring your stay or when you checked out there was no complain to front desk but we are sorry for any inconvince to you

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from keith on 27 Sept 2023
will try to serve you better nexttime

2/10 Terrible

Erik

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful staff, disgusting room. I requested a non smoking room and i got a smoking room. Awful
Stayed 1 night in Sep 2023
Response from keith on 19 Sept 2023
sorry for the inconvince

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mold and dirty
I am going to give my honest review when i arrived at the hotel the indian guy was at the door with a piece a paper no desk no office nothing that was a red flag already. When i went to room 111 and i open that door OMG the smell of MOLD and WET carpet was horrible you couldn't breath. You can smell and feel the mold in the air. Was horrible behind the couch the carpet was full of mold and dust it was so bad that that i talk to the guys and told him that the room smell and has mold that im sorry but i would like to get a different room. I want it to leave and not stay as soon i saw and smell the room but i knew that the guy was going to refuse to give me my money he said the room was fine. When he show me another room was the same smell broken bathroom door i just walk out i said im sorry but this is bad and unacceptable i want my refund my husband has asthma health problem and that will make it worse. Asthma or not the place is not a hotel looks more a shelter is gross nasty dirty horrible the owner at the hotel refuse to give me refund and there's nothing wrong. Very sad i have to go crazy find another hotel online took me like 3 hours and paid again and more money because the hotel owner keep my money very easy way to earn money. Do not stay there they can give it for free and i do not stay there hope you don't either. Worst experience ever
Stayed 1 night in Sep 2023
Response from keith on 8 Sept 2023
sorrt

2/10 Terrible

JEFFREY

Stayed 1 night in Sep 2023
Response from keith on 26 Sept 2023
sorry

6/10 Okay

Ernest

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from keith on 4 Sept 2023
thanks for giving us opportunity to serve you will try to do better

4/10 Poor

DEAN, Glen Mills

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
There is no check-in desk (2 men sitting inside of the front door with a 3-ring binder) containing key cards. After check-in no one is visibly on duty. The rear door is held open with a rock. The front door does not open with our key card. Several room features are turned off (TV's cable, lamps), both lamps have no light bulb, one has a broken switch), or not functioning (WIFI signal is strong but carrying no Internet connection, A/C does not cool).
Stayed 1 night in Aug 2023
Response from keith on 27 Aug 2023
thanks and sorry for the inconvince will try to improve

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from keith on 28 Aug 2023
john sorry for the inconvinec

10/10 Excellent

Darin

Travelled with family
Liked: Staff & service, property conditions & facilities
All good.
Stayed 2 nights in Aug 2023
Response from keith on 8 Sept 2023
thanks and hope to see you again soon

6/10 Okay

PAMELA, SANTA MONICA

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from keith on 21 Aug 2023
thanks for let us serve you hope to see you again

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was ok
Staff was very friendly and accommodating. Rooms definitely need to be updated a bit and cleaned better. Did not want to walk on the carpet when I got out of the shower. Air fresheners would help this place out a lot too.
Stayed 1 night in Aug 2023
Response from keith on 15 Aug 2023
thanks we are in process of renovating

8/10 Good

LAURIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Aug 2023
Response from keith on 15 Aug 2023
thanks will try to do better

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating!. Trouble free checkin. Laundry facilities available. All at a very reasonable price. We will be back
Stayed 2 nights in Aug 2023
Response from keith on 15 Aug 2023
thanks hope to see you soon again

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from keith on 15 Aug 2023
thanks will try to improve

8/10 Good

Sherry

Stayed 2 nights in Aug 2023
Response from keith on 15 Aug 2023
thanks will find us better on your next visit

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place on earth!!
I got there late (11pm) and the owner/manager was sitting in the lobby in his pajamas. Handed me the key and I went to my room, which smelled of smoke so I had a hard time sleeping. It was suppose to be a non-smoking room. The next morning I was going to heat up some food for breakfast and I found a plate in the microwave that had literally been in there for weeks, if not months. Picture included. I thought I was going to throw up. I took the owner/manager down to show him and he took it like oooops. He even agreed it had been there months. No offer of discount, refund. Never ever stay in this place. Most disgusting place I’ve ever stayed and I stay in hotels for 3 months out of the year. Hotels.com please stop promoting this horrible place. Pee stain on the sheets also.
Stayed 1 night in Aug 2023
Response from keith on 15 Aug 2023
sorry for the inconveniance just took over will improve ASAP

8/10 Good

Ralph

Stayed 2 nights in Jul 2023
Response from keith on 2 Sept 2023
thanks and will try to do better

6/10 Okay

Laura

Travelled with group
Liked: Cleanliness
Clean, but outdated
For a one night stay passing through, it was sufficient. It was clean, but very outdated.
Stayed 1 night in Jun 2023
Response from keith on 15 Aug 2023
thanks will be upgraded soon

6/10 Okay

Jordan

Stayed 1 night in Jun 2023
Response from keith on 15 Aug 2023
thanks will do better on your next visit

8/10 Good

Christina

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The odor
We went to the hotel which on the door gave a phone number to call to get in. Not realizing we had to walk in through another hotel to receive our keys. Once we opened the hotel door it smelled like pure cigarettes literally the whole hotel. I was with my daughter and I had to purchase fabreeze to make my room smell decent. Overall the bed was comfortable and we slept well but the odor needs to be worked on
Stayed 1 night in Jun 2023
Response from keith on 15 Aug 2023
thanks we are working on to do better

8/10 Good

Barbara

Stayed 1 night in Jun 2023
Response from keith on 15 Aug 2023
thanks

6/10 Okay

Kristie

Travelled with partner
Disliked: Property conditions & facilities
The rooms are so oldand seemed dingy. There is no staff there u had to check in at the hotel next door
Stayed 1 night in Jun 2023
Response from keith on 15 Aug 2023
we will be changing carpet soon thanks

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor entrance with people smoking blocking our entrance
Stayed 1 night in Jun 2023

4/10 Poor

Jerry

Travelled with group
Disliked: Staff & service
Stayed 1 night in Jun 2023

2/10 Terrible

James

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not treated well at check in, at all, And the room was severly water damaged, and had a very musty smell.
Stayed 1 night in Jun 2023

2/10 Terrible

Robb

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Musty smell
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Not great.
Not a great place. Would be nice not have to go to another hotel to get what you need like towels and toilet paper.
Stayed 2 nights in May 2023

10/10 Excellent

Yassmarie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2023

10/10 Excellent

dachelle

Stayed 1 night in May 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Gina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Stephen

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Ashleigh S

Stayed 1 night in Apr 2023

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 1 night in Apr 2023