Northeast Orlando Holidays from £801

The hotel was beautiful and staff were courteous. I’d booked this hotel because I wanted to enjoy the rooftop terrace, but upon arrival was told that I couldn’t because I wasn’t a club member. I was put on the highest floor and within two days both elevators were out of service so all guests had to use the service elevator in that part of the building. I had also booked for the breakfast, but it was over by 9:30 so I never made it. Also, on separate occasions, the power went out in my room thus rotting the food that I had in the refrigerator. Finally, the TVs were not set up appropriately, I only had a few live channels, and the guide had no information and no premium channels.

Our stay was very pleasant, staff very polite! Great price!

THE HOSPITALITY OF THE PEOPLE AND THE CLEANLINESS OF THE PROPERTY WERE BEAUTIFUL 😍 WE'RE PLANNING TO STAY THERE AGAIN IN AUGUST 2026 FOR A WEEK THIS TIME. WE LOVED EVERY SECOND ❤️ JULIANNE COVINGTON

For the first time it did not take forever to get checked in. And staff was nice. My complaint is I tried to book my stay directly with west gate and the customer service staff was not helpful at all I ended up booking through Expedia where I get very little point with Expedia but it was a seamless process!

Desk staff was very friendly and helpful.