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"The staff overall came across as unprofessional, inattentive, and not customer-focused. At the restaurant, I waited over 20 minutes just to place an order and had to call a server myself—there was no acknowledgement of the delay or any basic courtesy. The service felt outright rude. Additionally, the exit process was poorly managed and extremely frustrating. Upon checkout, I specifically asked the front desk if I could exit directly by car as I was running late and surrendering my Fob. I was told the gate will be opened. However, despite pressing the intercom multiple times (over 20 attempts), there was no response. I had no choice but to park, walk back to reception, and resolve the issue—wasting an additional 10–15 minutes during a critical time. Again, there was no apology or acknowledgement of the inconvenience caused. Overall, the staff behavior reflected a lack of accountability and customer care. The impression I was left with is that guest experience is not a priority here and they are definitely not the in the Customer retaintion business. Never staying here again."

"Walking distance to restaurants, friendly staff. Ok breakfast as typical hotel breakfast "

"During a snow storm when you can't get to restaurants, having 1 microwave to serve the entire clientele was ridiculous!! I stood in line for 40 minutes behind 8 other people waiting to heat up theitem purchased in the lobby. No microwave in any rooms!!! Awful!!!"

"Was ok"

"We really enjoyed our stay at the crown plaza hotel room was clean staff was excellent breakfast was fresh very good I recommend the hotel to everyone "

"The whole experience was blah. The woman who greeted us looked downcast and tired. A warm smile and a bit of enthusiasm would have been nice. She told us the room did not include breakfast, although we hadn’t asked. She might have pointed to the coffee stand which we hadn’t noticed and suggested we help ourselves. She might have said something nice about breakfast, described it briefly, and mentioned the price. In addition, a nicely worded brief description of the breakfast on a card in our room, describing it and noting the price, would have been nice. The first thing that greeted us when we opened our room door were two bottles of water and a sign saying they cost $3.00 each! Given that we paid over $200.00 for a very ordinary room, how much nicer it would have been to read a sign that said: “Hilton Hotels welcome you! Please enjoy this water, complements of us! We hope you will come again!” The sign in the parking lot admonishing us to lock our car doors could have been worded in a much nicer way. I actually remarked to my husband about the sign as we arrived and parked, saying how unfriendly and nasty it sounded. We chanced upon a lovely cleaning lady in the elevator with whom we exchanged a few words. She gave us a gorgeous smile and wished us a lovely stay. It seemed to come from the bottom of her heart. The hotel’s lobby was nice and airy. The bed was good. Everything functioned well, except the ice maker on our floor; it was broken. A total blah experience. "

"Perfect stay! Easy check-in and out. Clean and very accessible to local restaurants. "

"Nice and clean "

"Breakfast was excellent! I liked the self-make pancakes, must try. The staff were excellent and the room was very tidy and clean! The only complaint I had was the shuttle pickup at the airport was not punctual and organized. The shuttle was supposed to be coming in at the Newark airport every 30 mins, I waited for more than 1h 15 mins and it never showed up. The shuttle for Embassy suites was kind enough to pick me up as Hampton Inn and suites was right across, it was a bit frustrating to wait after a very long flight. However, everything else was great though!"