North Central Province Holidays

Our stay at Te Dalu was exceptional. We loved that the hotel was located a little outside of Ella proper, which allowed for connection with the beautiful environment and scenery while still being convenient to the amenities of the main town. Our room faced the hillside and had a wonderful view of the temple on the hill, and in the morning with opening the balcony doors allowed us to listen to chants and the sounds of birds and monkeys while waking up. The hotel itself has lovely, large rooms and is immaculately clean. The pool and lobby area are open air and so inviting. The highlight was the hotel staff, who are friendly and attentive without being overbearing. We were treated with such kindness and accommodation from everyone. They helped us arrange some of the remaining details of our trip, like follow-on transportation, which was seamless and stress-free. We highly recommend Te Dalu!

Spa was professional.

Beautiful location surrounded by stunning nature, with amazing rooms and a breakfast of a very high standard. However, the grounds and overall maintenance do not reflect the level expected from a Relais & Châteaux or Michelin Key property. There were dry leaves and weeds throughout the territory, and several trees appeared infested or dying. For such a large estate, there should clearly be more gardeners and stronger attention to maintenance and cleanliness. The lunch and dinner offerings were also disappointing considering the prices charged. At this level, the quality should match the cost. In particular, dishes prepared with raw tuna were served with the fish appearing brown rather than bright red or pink. As a cook myself, I know this indicates oxidation and a lack of freshness. I was also surprised that the concierge sent me an unsolicited bill via WhatsApp the night before checkout while I was still relaxing and my departure was only the following morning. At high-end properties, the guest experience is usually handled in a far more seamless and discreet manner. I have stayed at several Relais & Châteaux hotels before, and unfortunately this was among the weakest experiences in terms of service and guest handling. I would recommend taking inspiration from the Constance hotel group, particularly Prince Maurice, which understands luxury hospitality and guest relations at a much higher standard.

A beautiful boutique hotel that makes for a wonderful haven from the chaos on the streets. Beautiful rooms, restaurants, pool and facilities. Food at both restaurants great and the rooftop Japanese restaurant was magnificent. Would definitely return to this hotel and recommend it to others.