Ryokan in North America

"Great experience from check in all the way to checkout "

"Very nice rooms, elevators need servicing. Excellent door man, very helpful and kind"

"Clean room, great staff, great location."

"Great location. Can get from train to hotel without going out side. Very nice bed and pillows. "

"When we checked into our Peleton room (2603) on 4/10, we were greeted by a used water cup in the cupholder of the bike, a used washcloth and a tag that had been cut out of clothing on the vanity, and bra pad inserts lying on the desk. This was not a very happy welcome. All else was good. The location is great and the servers in the cafe were very friendly. "

"Room was clean "

"When arriving, the wife and kids were excited to be there. But soon that went away. the main entrance is closed, so you have to come around the side of the building. The checking in was great lobby was clean.Everything seemed great. Once we got to our room the place looked like there was a party there before we got there. When going downstairs to explain that the room was a mess and showed them pictures they went ahead a change us to a different room. Now the problem with that is that our original room had 2 beds in the room. So they go ahead, and give us is two separate rooms with single beds so separating the family. They saud not to worry that the next day they will have the room clean and ready for us. The next day we go out, do everything.Visit the city and when we get back to tye room our door have a double lock on them. We check with the dront desk to see whats going on. And the reason for the lock is because they weren't sure in which of the two room we where going to stay with. And at this point I'm confused because why would I stay with one of the rooms if both the rooms are single beds. And it's 4 of us in total. When we originally got a room 2 beds. But long story short i had to pay out of pocket for a upgrade to have a room that fits the family. Because the 1st room we got was in the higher floor and they wanted to have us somewhere In a way lower floor to have a view of a wall out the window lets say."

"The staff were all remarkable. From the moment I walked up to the doors, it was a pleasant experience. "

"Loved the front desk guy with the flowers in his beard I forgot his name but he was awesome "