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Reviews of LiVEMAX RESORT KAWAJI

3.5 out of 5
LiVEMAX RESORT KAWAJI
11 Kawajionsen Kawaji, Nikko

Reviews

7.4

Good

Rating 10 - Excellent. 24 out of 97 reviews" "
Rating 8 - Good. 35 out of 97 reviews" "
Rating 6 - Okay. 18 out of 97 reviews" "
Rating 4 - Poor. 16 out of 97 reviews" "
Rating 2 - Terrible. 4 out of 97 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

jane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this property for private onsen, emailed them to get information and no ine got back, on arrival no sayna and no private onsen and no reason given, room was very nice but hotel is dated and needs a good clean
Stayed 1 night in Oct 2023

4/10 Poor

Pierre

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
the building is in bad shape, badly needs to be overhauled, but being a bubble investement it's too big thus unlikely to ever earn a corresponding income. The public outside baths are refreshing but again the inside connected facilities require repair. The onsen water i apprreciated.
Stayed 2 nights in Oct 2023

6/10 Okay

Sau Ngan

Travelled with family
Disliked: Property conditions & facilities
While it's very reasonably priced, this place is not well connected in terms of public transportation, and is very tired and old. Better to stay in Nikko town if time is a constraint.
Stayed 2 nights in Oct 2023

4/10 Poor

wayne

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were friendly and tried their best to speak English- the food was good. The view from the room was good. In places the property condition was not good. 1. In my room at the bottom of the window had many dead insects. 2 In one of the spas on the walls the paint seemed to have gone black in places. And in the outside spa there was a blue sheet up to cover a broken balcony floor and fence. The fence was broken, and there was a rope up to stop people going near the fence. 3 just outside the breakfast room there were some buckets down to catch the water coming from the ceiling- There was also a white sheet up. 4 after having breakfast I made my way out of the breakfast room and noticed that the room adjacent to the corridor, the tiles on the ceiling were hanging down broken and tattered. 5 The carpets were stained in many places. It was not cheap to stay at this well known hotel chain and I didn’t expect the property to be in this kind of degraded condition. This property is part of a well known hotel chain in Japan and I am wondering why the property has not been refurbished or some of the issues rectified. One of the hotels spas is a really pleasant onsen and the hotel rooms have nice views and the area is real nice, despite the property’s degradation I enjoyed my time there. I hope that someone from Livemax head office sees this and decides to set aside the monies to fix their issues.
Stayed 1 night in Aug 2023

8/10 Good

Traveler, World

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in Kawaji area, mountain view, fresh air and birds are singing in the morning.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
I enjoyed staying just this hotel The first thing that I noticed was the outdoor foot bath which if you have been out hiking all day is perfect. The staff was friendly and explained everything In English. I enjoyed the hot spring baths. There are 2 types that get switched at 2 different times during the day. The outside baths are a must. They also have a sauna in one of the bath rooms. There is a free massage chair outside one of the bathrooms The guest room was ok but the windows on the outside badly need cleaning as there are spiders webs forming. The room I was staying had Japanese futons (mattress) to my surprise it was self service but that meant I could use up to 3 materesses to make my bed comfortable. Dinner and breakfast was buffet style and the food was good and plentiful. There are pots of hand sanitizers everywhere.
Stayed 1 night in Aug 2020
Response from LiVEMAX RESORT KAWAJI Manager on 6 Aug 2020
thank you

4/10 Poor

Leonardo

Travelled with family
Disliked: Cleanliness
Stayed 1 night in May 2020
Response from リブマックスリゾート川治 on 21 May 2020
ありがとうございました。

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities, room comfort
Great location for exploring, rooms are well appointed, clean and at a very reasonable price. Staff levels during the evening and night are quite low so check in early!
Stayed 1 night in Feb 2020
Response from リブマックスリゾート川治 on 16 Mar 2020
ご宿泊ありがとうございました。

6/10 Okay

Garth

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good facilities, but run down, isolated area
Wide range of facilities that deservedly give it its ‘resort’ name, but everything is a little worn and tattered. Great if you’re a 70s or 80s fan! From the look of the numbers in the vast breakfast hall, there only seemed to be dozens of couples & families staying when we were there in a massive complex with perhaps hundreds of beds. Biggest disadvantage was its location, hour train trip each way each day from Nikko, in a desolate town where half the buildings seemed derelict it unoccupied. The highlight was we were one of the few areas to still have Onsen in the snow this late in winter (Feb).
Stayed 2 nights in Feb 2020
Response from Livemax Resorts Kawaji on 26 Feb 2020
Thanks.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen stay
Great hotel, great river view, just the surrounding is nothing to do
Stayed 1 night in Feb 2020
Response from リブマックスリゾート川治 on 12 Feb 2020
Thanks.

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from リブマックスリゾート川治 on 11 Dec 2019
ご宿泊戴きありがとうございます。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond amazing. I don't know much Japanese but there was no language barrier. They picked us up from the station and recommended nearby restaurants for dinner. Everyone was just so polite and hospitable that i regret only staying one night! There was too much to do and see but not enough time!
Stayed 1 night in Nov 2019
Response from リブマックスリゾート川治 on 11 Dec 2019
ご宿泊戴きありがとうございます。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this Hotel, best in my trip in Japan for 12 days. Although far away from Nikko st. 50mins but very nice hotel, Onsen, Big Room, Dinner & Breakfast very nice!! I will visit again next year!!!!
Stayed 1 night in Nov 2019
Response from リブマックスリゾート川治 on 11 Dec 2019
ご宿泊戴きありがとうございます。

4/10 Poor

Yoseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old and not maintained
Stayed 2 nights in Nov 2019
Response from リブマックスリゾート川治 on 11 Dec 2019
ご宿泊戴きありがとうございます。

8/10 Good

Klaire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for 3 nights
It was 1 hour further from Tobu Nikko. There is another LiveMax hotel nearby so make sure you enter the full address in Google Map. We ended up in the wrong place at first go but got help from a really nice local staff. Other than that, quite enjoyed our stay. The hotel is going through renovation so some part of it looks good while other looks a bit old. We stayed in a traditional tatami room and loved it. Nice onsen on the B1 floor with massage chairs. We love the Ping pong table & arcade game area as well. Not many restaurants around but the ramen place next to the hotel is awesome. Came there twice.
Stayed 2 nights in Oct 2019
Response from リブマックスリゾート川治 on 11 Dec 2019
ご宿泊戴きありがとうございます。

10/10 Excellent

Khristia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
We loved our stay, although they were short staff for the days we were in there due to typhoon and the employees were affected, still we had a great time
Stayed 2 nights in Oct 2019
Response from リブマックスリゾート川治 on 11 Dec 2019
ご宿泊戴きありがとうございます。

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Aug 2019
Response from リブマックスリゾート川治 on 11 Dec 2019
ご宿泊戴きありがとうございます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice
Stayed 5 nights in Jul 2019

10/10 Excellent

Joel, Yokosuka, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is spectacular. Staff is on top of it!
The onsen is outstanding, the food was very tasty and filling. We were stunned at the level of care and the attention to detail. It was a serene environment and a great place to unwind.

8/10 Good

Ulf

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Erstmal, das Zimmer war super und auch sauber. Hatten das Zimmer mit eigenem Onsenzuber. Personal war freundlich und immer hilfsbereit. Buffet morgens und abends auch reichhaltig. Alles gut. Aber das Resort war schon sehr heruntergekommen. Flecken auf Teppichen im Flur, Tapeten müssten auch mal neu, das kann schon abschreckend wirken. Züge in der Station in der Nähe fahren ca stündlich Richtung Nikko mit 2 mal umsteigen und kurzen Umsteigezeiten. Tolle Wandermöglichkeiten an der Ryuokyo Gorge in der Nähe. Aber es gibt sicher deutlich bessere Unterkünfte in der sehr schönen Gegend.
Stayed 3 nights in May 2024

4/10 Poor

MITSUHIKO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
水圧
トイレの水圧が弱い
Stayed 1 night in Jan 2024

6/10 Okay

nori

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

SEIICHI

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
写真と現実の違いｗ
家族6人で宿泊しましたが、ネットでの写真がとてもよく見えリブマックスをを選びましたが、写真とは全然違って、不衛生で冬なのに虫が多く、部屋のトイレも壊れていて、ビュッフェスタイルの食事は全くおいしくありませんでした。
Stayed 1 night in Dec 2023

8/10 Good

SIU KAU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
food is average
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔感がない
大変年季の入った古いホテルです。古いのは結構なのですが、掃除など行き届いておらず、メンテナンスも、そうです。清潔感がありません。 温泉も、出が非常に悪く、お湯を張るのに1時間かかりました。
Stayed 1 night in Nov 2023

2/10 Terrible

Raphaël

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
C’est terrible. L’établissement est dans un état de vétusté qui n’est plus acceptable. Cela ne ressemble plus du tout aux photos avec les murs craquelés, les moquettes et les tapisseries moisies… il y a même de fortes odeurs partout. C’est triste, j’ai le sentiment de m’être fait avoir !!! C’est inacceptable de continuer à accueillir les gens dans ce bâtiment ; c’est une véritable arnaque. J’aimerais recevoir une compensation !
Stayed 2 nights in Nov 2023

8/10 Good

YUKO

Travelled with family, Travelled with group
Liked: Room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Haruka

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
とにかく汚すぎる。温泉の水捌けも悪い。足場も悪くカラーコーンがたくさん置いてあった。部屋の床も沈んでいた。サウナもあると書いてあったが、男女入れ替え制で両方の温泉にはついていない。そんなことも書いてなかった。最悪でした。
Stayed 1 night in Nov 2023

4/10 Poor

Maiko

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
基本的に古い造りなのは仕方ないとして、部屋の入口のドアの鍵に不具合があるのは困る。とても古いドアで、内側から施錠をすると開けられない。たまたま夫がルームキーを持って外へ出ていたので、それで開けてもらえたが、寝るときにもドアに施錠ができないため不安だった。 また、施設全体的に整理整頓がされておらず、段ボールや椅子などぐちゃぐちゃと置かれているのが気になった。 夫の誕生日祝いのため今回宿泊したが、事前に「お祝いのメッセージカードのようなものをどこかに添えてほしい」とリクエストしたが返信はなく、結局最後まで何も対応はなかった。 食事はビュッフェ式だが種類が少なく、美味しくはない。浴場設備は古いが、泉質はよく、お肌がツルツルになった。
Stayed 1 night in Oct 2023

6/10 Okay

Jong-Keun

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

ARAI

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Masamichi

Liked: Property conditions & facilities
温泉の種類が豊富でとても良かった。
Stayed 1 night in Aug 2023

4/10 Poor

jun

Stayed 1 night in Aug 2023

4/10 Poor

トモヒデ

Disliked: Cleanliness, staff & service, property conditions & facilities
風呂場、レストランなど所々雨漏れがひどく不潔感を感じた。スタッフも少なく出迎えも無い。
Stayed 1 night in Aug 2023

8/10 Good

カズキ

Liked: Cleanliness
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
老朽化激しく再利用はないと思います。
リブマックス名でのホテルとは思えないギャップがある古びれた施設だった。 天井から水漏れ、シミが多数あり。トイレ、温泉も老朽化が激しかった。
Stayed 1 night in Aug 2023

6/10 Okay

ヨシハル

Stayed 1 night in Jun 2023

10/10 Excellent

????

Liked: Cleanliness, staff & service, property conditions & facilities
ウグイスの声で、久々おきました。
Stayed 1 night in Jun 2023

10/10 Excellent

草野, 日本

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉が何種類かあり、室内の露天風呂も良かったです。 車で1時間以内の場所に日光東照宮などがあり観光も楽しめました。
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋に温泉があり、良かった。 料理は微妙だった。
Stayed 2 nights in Oct 2020
Response from リブマックスリゾート川治 on 5 Oct 2020
ご宿泊ありがとうございました。

10/10 Excellent

yasushi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from リブマックスリゾート川治 on 27 Aug 2020
ご宿泊ありがとうございました。

10/10 Excellent

atsuko

Stayed 1 night in Aug 2020
Response from リブマックスリゾート川治 on 6 Sept 2020
ありがとうございました。

10/10 Excellent

Woojin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
おすすめします！
とてもいいリゾート温泉でした。親切な対応で安心してゆっくり休めました。また、泊まりに行きたいです。
Stayed 1 night in Aug 2020
Response from リブマックスリゾート川治 on 24 Aug 2020
ありがとうございました。

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Aug 2020
Response from リブマックスリゾート川治 on 19 Aug 2020
ありがとうございました。

8/10 Good

kazuya

Travelled with family
Liked: Staff & service
内湯があって良かったです
Stayed 1 night in Jul 2020
Response from ﾘﾌﾞﾏｯｸｽﾘｿﾞｰﾄ川治　支配人 on 21 Jul 2020
ご宿泊有難うございました。

8/10 Good

shunichi

Stayed 1 night in Jul 2020
Response from リブマックスリゾート川治 on 20 Jul 2020
ご宿泊ありがとうございました。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
さふサプライズ旅行
彼氏の誕生日サプライズ旅行で宿泊させて頂きました。サプライズケーキを出すタイミングなど事前に従業員の方からメールを頂きベストなタイミングでお部屋に用意してくださいました。彼氏は大喜び、私も大満足な旅になりました。ありがとうございました！
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
夕食のバイキングは、値段的には良かったです。せっかく景色が良かったので、窓とベランダが清掃してあったら良いと思いました。後、売店に、おつまみ類などおいてあるとうれしいです。
Stayed 1 night in Jun 2020
Response from ﾘﾌﾞﾏｯｸｽﾘｿﾞｰﾄ川治 on 3 Jun 2020
ご宿泊有難うございました。

8/10 Good

ボンゴレオヤジ, 東京都

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前の設備を活用してうまく改造して、快適な設備になっている。
Stayed 2 nights in May 2020
Response from ﾘﾌﾞﾏｯｸｽﾘｿﾞｰﾄ川治 on 26 May 2020
ご宿泊有難うございました。

10/10 Excellent

Sadao

Stayed 1 night in May 2020
Response from リブマックスリゾート川治 on 1 Jun 2020
ありがとうございました。