Search Hotels Near Ngong Hills Forest Recreational Park - Kona Baridi Gate, Nairobi

"Smooth check-in. Victor was the best most hospital staff. Great for front desk as he as excellent communication and customer service skills. Really gave it a 4 star rating mostly because of him. He can train other staff on confidence and interpersonal skills. Male housekeeping staff were quite good shout out to vincent and tony. The female ones I met were not bad; however, one day they cleaned while I was in the room and they kept chatting among themselves loudly in my space just found that a bit unprofessional. Restaurant staff very poor. Please tell them to smile and be warmer. Why should I across two oceans to visit your property for such a lukewarm reception by the restaurant. I was so put-off, I made it a point to stop eating there for the remainder of my stay. Had it not been for Victor and some other front desk staff such as Kelvin and John, I probably would've given a 2/3 star rating because of the restaurant staff. Ordered room service one night was so exhausted so planned to settle the bill in the morning, they insisted I do it same night so I had to go all the way downstairs only for K to tell me they couldn't give me change in a de facto sort of way bc they don't have coins. I then remembered I had 30 ksh upstairs so I could pay exact amount to help them out. Offered to bring the 30 ksh in morning. She insisted I return upstairs to get 30shilling that night so I did (as if I would not pay 30 shillings). very rude. And to think I even tipped the server that night."

"Everything was excellent. they could always increase inside restaurants and offer larger menu, but breakfast was great and it was a very enjoyable staff to work with"

"Place was very clean, very quiet, customer service was on point, easily accessible, parking was easy and safe, location was very secure, I would recommend."

"A good breakfast and a functional room. Pleasant and helpful staff."

"👍👍👍"

"Nice place nice room just the road outside is a little messed up"

"Fantastic camp just an uber ride away from the National Park. Excellent security on the front gate and once inside you enter a wonderful camp with fantastic grounds, great facilities and wonderful staff who couldn't do enough for us during our stay. The dinner and breakfast were excellent in lovely surroundings. We will be returning for our next trip to Nairobi!"

"Over priced.Staff needs training on customer service"

"The Hotel and the staff was excellent"