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"First room we got was not suitable so changed room next morning. 2nd room was lovely, big and warm and nice bathroom. First room had a step up to toilet and washbasin which was really awkward for us , radiator didn't work so had 2 electic heaters on wheels which didn't heat the room. "

"Pictures no resemblance to hotel rooms. We found out that it’s two buildings and we were staying in the other half next door to reception. Parking, was told it’s about £15 for a night and isn’t onsite, however road parking is free from 6pm to 8am and then £4/hour up to 2hrs. The building has a manual keypad on the door which was broken and the door was just open. No reception or staff to monitor who is coming or going. You then have to traverse a maze of corridors and staircases with unclear signage as to what rooms are located where. ( another couple also couldn’t find their room). Having finally gone down three different corridors and staircases we managed to find our room. The general state of the corridors and carpet are in very bad condition and dirty. In the room, the carpet is just as dirty as out in the corridors. Our room had bits of tissue on the floor along with chewing gum and several iron imprints. Most of the furniture was sticky to touch and also all the drawers had staining in the bottom of them and two didn’t even have bottoms in them as they were broken. In the bathroom, there was ancient dried on urine all over the base of the toilet and the shower had mould and hair all over it. There were no towls in the room so had to go back outside to reception to ask. Bed linen was clean though. Despite booking breakfast, we were told that there isn’t any as the kitchen is closed for refurbishment. Also TV doesn’t work as not connected to the internet or aerial. "

"The room was quite dirty. Nail clippings on bathroom floor, and dirty walls. "

"Have stayed in the Sandman on numerous occasions. Nice rooms, really comfy beds. Good food and bar has a good selection. Staff all very friendly. Good central location"

"Very modern with our room very comfy and well setup for a couple on a short visit to the city"

"Good breakfast very near all amenities "

"Poor staff interaction "

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"All perfect"