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SpringHill Suites by Marriott New York JFK Airport/Jamaica

2.5 star property
Travelers appreciate the airport shuttle and laundry facilities at this convenient hotel near Queens Zoo and the USTA Billie Jean King National Tennis Center

Choose dates to view prices

SpringHill Suites by Marriott New York JFK Airport/Jamaica is near Queens Zoo and the USTA Billie Jean King National Tennis Center. Guests enjoy a complimentary breakfast buffet, dry cleaning services, luggage storage, and in-room WiFi. Visitors praise the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

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About this property

SpringHill Suites by Marriott New York JFK Airport/Jamaica

  • Hotel near St. John's University
  • Located close to Queens Zoo and USTA Billie Jean King National Tennis Center, SpringHill Suites by Marriott New York JFK Airport/Jamaica provides a free breakfast buffet, a free return airport shuttle and a corner/local shop. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • Other perks include:
    • Self-parking (surcharge), luggage storage and smoke-free property
    • ATM/banking services, a 24-hour front desk and a lift
    • A front desk safe and 2 meeting rooms
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 159 rooms feature comforts such as air conditioning and separate sitting areas, in addition to thoughtful touches such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
  • Other amenities include:
    • Sofa beds and free cots/infant beds
    • Shower/bath combinations, free toiletries and hairdryers
    • LCD TVs with Netflix and premium channels
    • Wardrobes/cupboards, separate sitting areas and recycling

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Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Secured self-parking fee: USD 40 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is SpringHill Suites by Marriott New York JFK Airport/Jamaica pet-friendly?

No, pets are not allowed at this property.

How much is parking at SpringHill Suites by Marriott New York JFK Airport/Jamaica?

Self-parking is available for USD 40 per day.

What time is check-in at SpringHill Suites by Marriott New York JFK Airport/Jamaica?

Check-in begins at 4:00 PM. Late check-in is available during limited hours.

What time is check-out at SpringHill Suites by Marriott New York JFK Airport/Jamaica?

Checkout is at noon.

Does SpringHill Suites by Marriott New York JFK Airport/Jamaica provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 4:00 AM to 1:00 AM on request.

Where is SpringHill Suites by Marriott New York JFK Airport/Jamaica located?

Located in Queens, this hotel is 1.7 mi (2.7 km) from St. John's University, and within 6 mi (10 km) of Queens Zoo and USTA Billie Jean King National Tennis Center. Citi Field and New York Hall of Science are also within 6 mi (10 km). Jamaica Van Wyck Station is only a 4-minute walk and Sutphin Blvd. Station (Hillside Av.) is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

8.2

Amenities

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 263 out of 455 reviews
Rating 8 - Good. 104 out of 455 reviews
Rating 6 - Okay. 39 out of 455 reviews
Rating 4 - Poor. 17 out of 455 reviews
Rating 2 - Terrible. 32 out of 455 reviews

Reviews

Verified

8/10 Good

Reana

Very clean and friendly staff
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean, staff members are nice and helpful. The airport shuttle is definitely a plus.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, great staff. A little busy and noisy around the hotel but felt safe. Convenient location.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AKcouple

This hotel is amazing. It is clean, quite and free breakfast, We enjoyed our stay,
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Have stayed 3 times

I’ve stayed at this hotel several times I like the location short walk to the subway and they pick up from the airport. All the breakfast is very good. The hotel is very clean and it’s in a decent area.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice upgrades and very quiet area
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Pauline

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Convenient and clean
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Benjamin

Liked: Cleanliness, property conditions & facilities, room comfort

New facility

New facility. Comfortable rooms.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Holly Hutchison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay, comfortable beds, great staff, great breakfast…neighborhood is not a great one for walking parks or dining. 10 min (depending on traffic) to JFK with shuttle
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfy hotel

Very clean, new hotel. Breakfast was great with lots of hot options, fruit , cereals. We paid for parking and liked that it was a secure lot and easy to come and go. The only issue was that we didn’t feel comfortable with the closest subway station at night and ended up taking a Lyft to avoid walking there late at night.
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were extremely helpful and kind. The room was very neat clean and up to date. The shuttle was timely and the driver courteous. There is traffic noise but the hotel can’t be responsible for that
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unpretentious hotel with friendly staff

Our flight got canceled and we had to stay overnight. This hotel had a room available so we picked it as it was close to the airport. Rooms were very clean, nothing fancy. But the staff went over and above to help us out- gave us an extension on checkout, arranged a shuttle back to the airport- this was much appreciated given how stressed we were with the flight delays.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice facility when you got inside and everything was nice, clean & new. Not many restaurants nearby but I guess not that much of a problem. All and all a very nice stay.
Stayed 1 night in Aug 2023
Verified

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It fit our needs but was further away than I thought to visit my aunt. Twice it was mentioned it was not in a great neighborhood so that made us nervous. We weren’t there to walk around so that did not effect us. Staff was nice, breakfast was good.
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was beautiful. The room was clean and spacious. Parking was a nightmare. They have a parking garage but there are barely any spots and to enter the garage you have to call the front desk and wait for them to buzz you in. Not convenient in Queens
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Sarah

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros: The staff were amazing. The woman who checked us in on 10/9 around 5pm was kind and very helpful. The room was spacious. The bed was comfortable. The bathroom with simple and clean. The hotel is located very close to their airport; maybe 20 minutes with the lights and traffic. Cons: The transportation they have only picks up and drops off in one place. We found it much easier to bring our car to a long term parking lot and take their shuttle to and from the airport. There is only street parking for the hotel. I don't know where else we would have parked if we didn't find a space out front. The elevators only worked when you scanned your room key. I was asked twice to give people entry who "didn't have their room key". When I told them I would not help them and to go to the front desk, they walked out of the hotel. This did not make me feel very safe at all. One man even got upset with me that I would not scan my key to give him access to some random hallway. NO thanks. Lastly, the main lock on our door was missing. It was late when I realized, so I used the couch and my luggage to secure the door so no one could come in. There was truly no where to sit and eat. You had all the fast food restaurants within walking distance, but it was not what I had in mind for a relaxing dinner before our travel day with an 18 month old. Advice: bring some white noise!
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Arlene F

Liked: Property conditions & facilities, room comfort

Customer Service Needs Improvement

Lawrence was very professional and helpful with directions and Customer Service. Food staff was not friendly or helpful at all. If a guest noticed you're out of syrup 5-10 minutes before breakfast is over it would help to say " I'm sorry but I can't give you more syrup because breakfast is over", not just ignore and walk away (rude). Upon checkout, the young guy said I would have to reserve shuttle to Airport an hour in advance- but when that hour came I was not on the list. Had to run out to the street to catch the driver who was just in the lobby looking for another passenger. Not to mention- I called for shuttle pick-up from the airport and was told it would take 20-30 minutes. An hour and half past still no shuttle. Had to call Lift, slow as the driver went upon arrival the shuttle was just parked in front of the hotel. So unprofessional, (unless they have a certain number they must meet before going out). Overall the Rooms were very clean and comfortable. Housekeeping was amazing! Always remember to tip your maid service they work hard to keep rooms clean. One small note to management- I know it's summer and moist. Please Spray your fitness, Lobby & C Level Bathrooms daily for the gnats! They were annoying.... OVERALL- I would stay again for the room comfort and cleanliness of the hotel with roomy space compared to others. I am a frequent Springhill Suites nationwide Customer!!
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful hotel.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, helpful and kind staff, easy to travel.
Verified

10/10 Excellent

Adriana

Liked: Staff & service, amenities, property conditions & facilities
Clean and beautiful hotel!
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

sankar

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet was amazing.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay!

Lovely hotel room Accommodating employees Friendly staff Delicious breakfast options
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel. We enjoyed our stay there.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff - very clean rooms
Stayed 1 night in Sep 2022