A hotel of contrasts
Essex House is a historical hotel located at one of the most beautiful spots of Manhattan. When I arrived after a long haul flight, I was politely greeted at the reception and provided with a room on the 7th floor. The room was spacious, but the other qualities were far from being expected for a $500 per night lodging. Smelly carpets, dingy furniture... The window view was depressing: an endless brick wall with a garbage receptacles in the bottom. Next morning I was relocated to a much nice room on 35th floor with a Central Park view, clean and pleasing. People who helped me with relocation were very-very nice. However, it was $75 a night more. Caveat emptor.
Comment from Hotel Management
19-Sep-2016 by Sara, Hotel Management
Thank you for taking the time to share your review. We are pleased to hear the service you received throughout your stay was consistently friendly and helpful. However, we are concerned to hear your expectations were not met all-around. We are always willing to provide assistance before, during and after your stay, and we encourage you to contact us directly. We hope you consider another stay with us in the future, as we would be delighted to improve upon this experience.