Ratings based on 784 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

location

Posted 16-Apr-2017
Excellent location. Close to everything. Staff were wonderful.
Comment from Hotel Management
18-Apr-2017 by Sara, Hotel Management
Dear Traveler, We are grateful for your kind review and are thrilled you enjoyed your stay. We hope to see you again in the not so distant future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Mar-2017
Great hotel and we enjoyed our stay. My one complaint is upon check out the staff person acted very disinterested. Handed us our bill without a word. As freidnly as the staff was upon our arrival and stay I was surprised there wasn't a smile and a "Thank You" or "Come back to see us again."
Comment from Hotel Management
22-Mar-2017 by Sara, Hotel Management
Dear Traveler, Thank you for sharing your feedback. We are delighted you enjoyed the majority of your visit. It concerns us knowing you noticed any shortcomings in service upon your departure. We hope this will not prevent you from visiting us again in the future. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Classic hotel, great location

Posted 09-Mar-2017
National register of historic places 1930s art deco wonder! Nice view of Central park, public transportation easily accessible. A bit too much nickel-and-diming, no free internet, refrigerator stocked with refreshments on lockdown, no room for my apple or water bottle. Business center charges for internet too ! At least there is an option to print boarding pass for free. Very accommodating and friendly staff!
Comment from Hotel Management
13-Mar-2017 by Sara, Hotel Management
Dear Traveler, Thank you for reviewing your stay at JW Marriott Essex House. It was a pleasure to welcome you to Manhattan, and we are thrilled your expectations were met. We are extremely proud of our Art Deco public spaces and are pleased you appreciated them. We regret any miscommunication regarding pricing, and we hope this not detract from the overall quality of your visit. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Great stay with the family!

Posted 21-Feb-2017
From the initial check in, concierge support, bar staff, welcome staff, room size, quality, cleanliness and value for money, I can not find any fault in our 6 night stay at the hotel. Great location and great hotel!
Comment from Hotel Management
21-Feb-2017 by Sara, Hotel Management
Dear huw, We are pleased to read your kind words. It is fantastic to hear you enjoyed a flawless stay in New York City. Thank you for your kind review. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Williamstown, MA

Very comfortable hotel close to a lot!

Posted 27-Jan-2017
Pros: Very nice and very helpful staff, and its great location.
Cons: Nothing that I can think of.
Location: Very close to Central Park, the Metropolitan Opera, the Natural History Museum, Museum of Modern Art but also to close to a horrible spot, Trump Tower
Able to walk to many wonderful spots such as the Metropolitan Opera, the Natural History Museum, Museum of Modern Art but also to a horrible spot, Trump Tower.
Comment from Hotel Management
30-Jan-2017 by Sara, Hotel Management
Dear Tom, Thank you for the excellent review. We are thrilled our staff was helpful and kind and that you enjoyed our location near Central Park, The Metropolitan Opera and so many other wonderful New York City attractions. If you are ever back in the area, we would be delighted to host you again.
5 out of 5
Recommended
for Couples
by A verified traveller from Caracas-Venezuela

Nice hotel close to all transport systems

Posted 26-Jan-2017
Wonder-full location, right in the middle of everything in NYC!!!, all transport systems are available and it is in front of the Central Park. The Bar and restaurant are exquisite!!! Very recommended for couples for a weekend in love! Near Columbus Circle where you can find nice shopping and top restaurants!! We went to a Jazz bar in Columbus Circle it was one of the most wonderfull experience that me and my spouse had ever
Comment from Hotel Management
30-Jan-2017 by sa, Hotel Management
Dear Juan Carlos, Thank you for the kind words. We love our location near Central Park and other NYC spots, and are thrilled you enjoyed it as well. With so much to do in the city, it is wonderful that you were able to explore and find new, exciting places. We are glad you found SOUTHGATE so appetizing, and that the weekend went off without a hitch. We hope you come see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel + great location

Posted 24-Jan-2017
Very comfortable and excellent location. Only criticism was no tea/coffee facilities in the room.
Comment from Hotel Management
26-Jan-2017 by Sara, Hotel Management
Dear Traveler, Thank you for this wonderful review. It is delightful to hear you found the accommodations comfortable and appreciated our proximity to excellent New York City hot spots. We will keep your feedback in mind as we update our hotel. We look forward to serving you again.
3 out of 5
by A verified traveller

Great location, large rooms but a bit shabby.

Posted 22-Jan-2017 on Hotels
Have stayed here before under different ownership. Property was better maintained then, with better service. Had problems with lamps in the room; took 3 days to fix. Wallpaper peeling near shower. Elevators have exposed wood from nicks and scratches.
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your experience. We apologize that your expectations were not met, and that any issues encountered were not immediately fixed. If you would like to discuss your review further, please contact us directly. We hope we can reinstate your faith in our hotel.
5 out of 5
Recommended
for Couples
by A verified traveller from Alexandria, Va

Opera Trip

Posted 21-Jan-2017
Pros: Suites, restaurant, and staff are the best.
Cons: No complaints or issues. Just complements.
Location: Opposite Central Park South. Walk to Lincoln Center, Carnegie Hall, and Met and MOMA Museums.
Fantastic stay. Upgrade from booked Junior Suite. Breakfast & dinner in restaurant every night. Went to two operas at Lincoln Center. This is a thrice repeat stay at this excellent hotel with excellent service. Thank you.
Comment from Hotel Management
24-Jan-2017 by Sara, Hotel Management
Dear Phyllis, We are delighted to read your review. It is wonderful to know your experiences at our hotel have kept you coming back. We work towards making our accommodations, dining options and dedicated staff the best they can be, and we are pleased you took notice. With our proximity to Central Park, Lincoln Center and other New York City attractions, we are happy to know you were able to explore at your leisure. We look forward to seeing you again.
5 out of 5
by steve

This traveller left a rating score only Posted 15-Jan-2017 on Hotels