Ratings based on 747 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Couples
by A verified traveller from Alexandria, Va

Opera Trip

Posted 21-Jan-2017
Pros: Suites, restaurant, and staff are the best.
Cons: No complaints or issues. Just complements.
Location: Opposite Central Park South. Walk to Lincoln Center, Carnegie Hall, and Met and MOMA Museums.
Fantastic stay. Upgrade from booked Junior Suite. Breakfast & dinner in restaurant every night. Went to two operas at Lincoln Center. This is a thrice repeat stay at this excellent hotel with excellent service. Thank you.
5out of 5
Recommended
for Everyone
by A verified traveller from NY

Una experiencia muy buena

Posted 31-Dec-2016
Pros: La atencion
Cons: Los precios de las comidas
Location: Central park, en general esta super ubicado, todo se puede hacer caminando
La attention, muy buena, en general, super limpia, lo unico que me parecio excesivo los precios de la comida, un cafe, algo increible de caro, si redujieran sus precios no tendriamos que salir del hotel para cenar o lunch o desayuno, por en realidad es completo el hotel
4out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Paying for location not amenities

Posted 28-Dec-2016
Great service, location and views of the park; however not the quality in room that I'd expect for the price. Given the convenience of subways in NYC, it may be advisable to get something farther into midtown at a lower rate. If you want the view of central park, this is the place!
Comment from Hotel Management
03-Jan-2017 by Sara, Hotel Management
Dear JB, Thank you for taking a moment to tell us about your most recent stay. While we are thrilled to hear you enjoyed beautiful views of Central Park and experienced great service, it is unfortunate to hear the quality of your accommodations were not up to our standard of excellence. As we continue to update and renovate, we hope to get the chance to welcome you back.
2out of 5
by A verified traveller

場所はよかった

Posted 27-Dec-2016
Pros: 古い建物であり、オートマティックなセキュリティーはないが、警備の人がいたので安心感があった
Cons: お風呂のバスタブの栓が壊れていた エアコンの音がうるさかった
Location: Townの中なので、徒歩で観光場所にいけます
物価が高い地なので、ホテル代が高い。値段を下げると、見晴らしを望めないのは仕方がないのかも。 日本では一般的な湯沸かし器やインスタントの飲み物もないので、すべて購入する必要がある。
5out of 5
Recommended
for Everyone
by A verified traveller from Boston

Perfect location and property!

Posted 26-Dec-2016
This hotel was perfect for my family's Christmas weekend in the city, with shopping and shows close by, easy access to Rockefeller Center and Central Park, and cheerful staff and decorations inside. It was my fist stay at Essex House, but it won't be the last.
Comment from Hotel Management
03-Jan-2017 by Sara, Hotel Management
Dear Carmen, Thank you for telling us about your most recent visit. Christmas is a magical time, and we are thrilled you chose to spend it with us. We are glad to hear you enjoyed our staff and holiday decorations. It is fantastic knowing you took advantage of our proximity to Central Park, Rockefeller Center and other wonderful attractions. We would love to welcome you again in the future.
5out of 5
Recommended
for Everyone
by A verified traveller

Central Park hotel

Posted 24-Dec-2016
Walk outside and you are in Central Park. Close to different subway lines.
Comment from Hotel Management
03-Jan-2017 by Sara, Hotel Management
Dear Traveler, We are grateful you took the time to share your experience. It is terrific to hear you enjoyed our hotel and the wonderful convenience of being steps from Central Park and public transportation. If you find yourself back in New York, we would love to welcome you again.
4out of 5
Recommended
for Everyone
by A verified traveller

Overlooking Central Park

Posted 21-Dec-2016
Great location on Central Park South with a room and view overlooking the park. Unfortunately the room had a musty smell when the heater fan came on and the fan rattled all night.
Comment from Hotel Management
03-Jan-2017 by Sara, Hotel Management
Dear Traveler, We greatly appreciate your review. While we are elated to hear you enjoyed our lovely location and views, we are concerned by the challenges you describe. Your comments have been noted and will be used when making improvements in the future. We hope you will consider returning for a truly five-star experience.
5out of 5
Recommended
for Everyone
by A verified traveller from M

oldie, but goodie

Posted 18-Dec-2016
Wonderful wonderful...elegant as always. The entire staff aimed tonlkease. We are native New Yorkers who stayed in the city for the weekend. We shall return!
Comment from Hotel Management
03-Jan-2017 by Sara, Hotel Management
Dear marge, Thank you for your wonderful words. We are pleased you enjoyed our beautiful hotel, and that our staff was friendly and helpful. We hope to serve you again soon.
2out of 5
by A verified traveller from Mexico

Have stayed here before, now will stay away.

Posted 14-Dec-2016
Cleanliness of the Suite was way below expectations, with maintenance lacking (i.e. mildew in the shower). We also got pressued every day to leave the room so it could be cleaned: the vaccuum cleaner was going in the hallway outside the room promptly at 9:00 am for about five minutes; then we would get calls asking "at what time" was the room to be cleaned. Hammering on the facade of the building, just outside our window was the icing on the cake. Wrote the GM and never got any kind of answer.
Comment from Hotel Management
03-Jan-2017 by Sara, Hotel Management
Dear UpsetwithJW, Thank you for taking the time to share your feedback. We are troubled to hear about your most recent experience. It is our goal to make every guest’s visit as comfortable as possible, and we regret the areas where we did not meet your expectations. Next time you are in New York, we would love the opportunity to restore your trust in our hotel.
4out of 5
Recommended
for Everyone
by A verified traveller from sao paulo

no check in não tinha o tipo reservado

Posted 06-Dec-2016
Pros: Limpeza. localização. O quarto que hospedei foi ótimo.
Cons: Quando sua reclamação e bem atendida tudo fica bem.
Location: Bons restaurantes ,lojas e MET OPERA e sua vizinhança.
Foi me dado um quarto inferior. No dia seguinte me mudaram de quarto. O quarto que me deram foi excelente e mudou minha opinião sobre o HOTEL. A partir dai minha estadia foi ótima.