Check COVID-19 restrictions.

Find out moreOpens in a new window
See all properties

Sheraton New Orleans Hotel

Photo gallery for Sheraton New Orleans Hotel

Featured image
Premium bedding, down duvets, pillow-top beds, in-room safe
View from Room
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe

Overview of Sheraton New Orleans Hotel

Sheraton New Orleans Hotel

4 out of 5

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
500 Canal St, New Orleans, LA, 70130

Explore the area

  • Popular LocationHarrah's New Orleans Casino4 min walk
  • Popular LocationAudubon Aquarium of the Americas7 min walk
  • Popular LocationMercedes-Benz Superdome18 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)20 min drive

Choose dates to view prices

About this area

New Orleans

Sheraton New Orleans Hotel is located in New Orleans Central Business District, a neighbourhood in New Orleans, and is in the city centre and next to a golf course. Julia Street Cruise Terminal and Port of New Orleans are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Canal Street and Royal Street. Audubon Insectarium and Audubon Aquarium of the Americas are also worth visiting. Guests appreciate the hotel's location for the sightseeing.
Visit our New Orleans travel guideOpens in a new window
Map

What's nearby

  • Harrah's New Orleans Casino - 4 min walk
  • Audubon Aquarium of the Americas - 7 min walk
  • Henry Clay Statue - 7 min walk
  • Jackson Square - 9 min walk
  • Mercedes-Benz Superdome - 18 min walk

Getting around

  • New Orleans Union Passenger Terminal - 2 min drive
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • Roux Bistro — 1 min walk
  • Pelican Bar — 1 min walk
  • Huck Finn's Cafe - 3 min walk
  • Commerce - 3 min walk
  • Cafe Fleur De Lis - 4 min walk

About this property

Sheraton New Orleans Hotel

4-star New Orleans hotel in New Orleans Central Business District with restaurant
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, valet parking and coffee/tea in a common area. All 1110 rooms offer comforts such as pillowtop beds and premium bedding, plus WiFi and LCD TVs with cable channels. Guests will also find wired Internet, room service and coffee makers.
Sheraton New Orleans Hotel offers 1110 forms of accommodation with a safe and complimentary bottles of water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 48 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11:00 AM: USD 24 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 18 holes of golf
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Spanish
  • Vietnamese

Business services

  • Business centre
  • Computer station
  • Conference space (105996 square feet)
  • Meeting rooms 60

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

New Orleans
New Orleans
New Orleans Central Business District
New Orleans Central Business District
4 star
4 star
Hotel
Hotel
Family-friendly
Family-friendly
Guest rating 4+
Guest rating 4+
Pet-friendly
Pet-friendly
Free WiFi
Free WiFi

Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Dogs welcome
1 per room (up to 88 lbs/40 kg)
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: USD 24 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 16.95 per day (rates may vary)
  • Valet parking fee: USD 48 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 538 out of 1008 reviews
5 - Excellent 53%
Rating 4 - Good. 265 out of 1008 reviews
4 - Good 26%
Rating 3 - Okay. 103 out of 1008 reviews
3 - Okay 10%
Rating 2 - Poor. 53 out of 1008 reviews
2 - Poor 5%
Rating 1 - Terrible. 49 out of 1008 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities
Write a review

1/5 Terrible

Travelled with family, Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My flight Scheduled to leave at two and he keeps pushing back all the way to 10 o’clock till they canceled it
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice walking distance to everything!
Stayed 2 nights in Aug 2021

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service
Not very good
Stayed 6 nights in Aug 2021

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the valet parking because if i needed something i had to walk a flight of stairs They need elevators for their stafg and customers.
Stayed 2 nights in Aug 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service
Staff was great, property needs a bit of work.
Stayed 2 nights in Aug 2021