- Liked: Cleanliness, staff & service
- Disliked: Property conditions & facilities
We were the only ones in this hotel of 265 rooms because New Orleans was basically shut down due to the virus. We had no choice but to pass through on our way back home. The first room they gave us was a handicapped room. I don't know why. I went to take a shower before bed and no hot water. So....we had to pack up and they gave us a suite for our inconvenience. I went to make coffee in the morning and went to add some cream from those little individual creamers and they were all coagulated. The bed was comfy tho! The grates for vents in the ceiling are in dire need of paint. The front desk clerks were very nice.