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Overview of Ace Hotel New Orleans

Photo gallery

Featured image
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Terrace/patio

Ace Hotel New Orleans

4 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationCanal Street8 min walk
    Popular LocationHarrah's New Orleans Casino12 min walk
    Popular LocationMercedes-Benz Superdome14 min walk
    AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)19 min drive

Choose dates to view prices

Deluxe Room, 2 Double Beds, City View (Double)

5/5 guest room rating
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View (Medium)

5/5 guest room rating
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, City View (Large)

5/5 guest room rating
  • City view
  • Sleeps 2
  • 1 King Bed

Corner

5/5 guest room rating
  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

About this area

New Orleans

Located in New Orleans's New Orleans Central Business District neighbourhood, Ace Hotel New Orleans is in the business district. National World War II Museum and Preservation Hall are cultural highlights, and some of the area's notable landmarks include Jackson Square and Cafe Du Monde. Looking to enjoy an event or a match? See what's going on at Smoothie King Center or Mercedes-Benz Superdome.
Popular Location

What's nearby

  • Henry Clay Statue - 3 min walk
  • Canal Street - 8 min walk
  • National World War II Museum - 10 min walk
  • Harrah's New Orleans Casino - 12 min walk
  • Mercedes-Benz Superdome - 14 min walk

Getting around

  • New Orleans Union Passenger Terminal - 11 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 19 min drive

Restaurants

  • Joesephine Estelle — 1 min walk
  • Alto — 1 min walk
  • Willa Jean - 4 min walk
  • Johnny Sanchez - 4 min walk
  • Trenasse - 5 min walk

About this property

Ace Hotel New Orleans

4-star New Orleans hotel in New Orleans Central Business District, walk to Canal Street
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and a nightclub. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site. All 234 rooms offer free WiFi and free wired Internet, plus fridges and flat-screen TVs with cable channels. Minibars, room service and hairdryers are among the other amenities available to guests.
Ace Hotel New Orleans offers 234 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with cable channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 25 per day)
  • Valet parking on site (USD 45 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 15-45 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Nightclub
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV channels
  • Flat-screen TV
  • Films for purchase

Food and drink

  • Minibar
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 75
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25.00, per accommodation, per night, plus a deposit of USD 25.00 per night
1 per room
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 45.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 27.38 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 15 and USD 45 per person (approximately)
  • Self-parking fee: USD 25 per day
  • Valet parking fee: USD 45 per day
  • Pet deposit: USD 25.00 per night
  • Pet fee: USD 25.00 per accommodation, per night
  • Early check-in fee: USD 75 (subject to availability)
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Ace New Orleans
Ace Hotel New Orleans Hotel
Ace Hotel New Orleans New Orleans
Ace Hotel New Orleans Hotel New Orleans

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 564 out of 947 reviews
5 - Excellent 60%
Rating 4 - Good. 253 out of 947 reviews
4 - Good 27%
Rating 3 - Okay. 81 out of 947 reviews
3 - Okay 9%
Rating 2 - Poor. 33 out of 947 reviews
2 - Poor 3%
Rating 1 - Terrible. 16 out of 947 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Would definitely stay again...
Stayed 4 nights in May 2021

3/5 Okay

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Interesting well located space. Room was ugly and would not cool down despite repeated attempts w feont desk.
Stayed 1 night in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
--
Stayed 2 nights in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love staying at Ace properties. I was well taken care of by the staff, loved the pool and coffee shop.
Stayed 4 nights in Apr 2021

1/5 Terrible

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible customer service
Stayed 1 night in Apr 2021