Neu-Ulm Holidays from £347

The staff were friendly and accommodating with plenty of smiles. Unfortunately there was building work going on the work noise wasn’t good and it left my car dirty with saw dust etc. however I expect that this work will be completed by next year when we usually stay here.

Great quiet area, very nice staff, extremely clean, lovely hotel.

★★★☆☆ 3/5 Our stay at Sofitel Munich Bayerpost was pleasant enough, but overall somewhat disappointing given the hotel’s reputation, five-star status and premium pricing. The location adjacent to Munich Hauptbahnhof is excellent and makes exploring the city and onward rail travel very convenient. The room was clean and comfortable, but surprisingly compact, with less space than we had expected from a luxury hotel. Unfortunately, several aspects of the experience fell short. The in-room television lacked smart TV functionality and offered little programming beyond German-language channels. The fitness centre was small and inadequately equipped, with limited space and equipment. Service throughout the hotel was largely absent rather than poor—staff were polite, but there was little of the attentiveness or hospitality one expects from a Sofitel property. Food and beverage offerings were expensive and, in our experience, average in quality. There was nothing fundamentally wrong with our stay, and the hotel served as a comfortable base for our time in Munich. However, for the price paid, we expected a considerably higher standard of facilities, service and overall experience. We left feeling that the Sofitel Munich Bayerpost trades more on its reputation and location than on delivering a truly five-star experience.