National Shrine of St. John Neumann

I enjoyed my two-night stay at the Hyatt Centric. My room was ready upon check-in and was in pristine condition. Staff was friendly and professional, the hotel was quiet, and I had a lovely view from my room. The hotel is centrally located and close to restaurants, stores, and public transportation; it is also one mile from attractions like Reading Terminal Market. One thing to note: the entrance to the hotel is on a side street, which I almost missed because I was not expecting it. This has nothing to do with the service of the hotel, but is something to be aware of (I walked to the hotel at nearly midnight and felt perfectly safe). Overall, I would recommend this hotel for a getaway to (or staycation in!) Philly.

The front entrance smelled like a porta potty. I raised this to the staff but they didn’t seem to smell it.

The computer system went down when we were checking in. It took them 2 hours to get us a room and they gave other people who came after us rooms. I had to get angry to get a room. It took 5 minutes of running the water to get hot water. The bathroom door was hard to close. At brunch Saturday morning, the waffles and French toast were hard. However, the rooms were very clean and well appointed. The staff were generally very nice and helpful. Valet parking was great.