Building design

Reviews of The Lalu, Sun Moon Lake

5 out of 5
The Lalu, Sun Moon Lake
142 Jungshing Road, Yuchi, Nantou County

Reviews

9.4

Exceptional

Rating 10 - Excellent. 355 out of 479 reviews" "
Rating 8 - Good. 95 out of 479 reviews" "
Rating 6 - Okay. 16 out of 479 reviews" "
Rating 4 - Poor. 9 out of 479 reviews" "
Rating 2 - Terrible. 4 out of 479 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the Lalu. The property is absolutely beautiful and the staff is impeccably service-oriented. It was the perfect place to stay at Sun Moon Lake for respite and taking in the beauty of the area.
Stayed 1 night in Mar 2024
Response from The Lalu Sun Moon Lake PR Supervisor on 4 Apr 2024
Dear Eva,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at The Lalu and that our property and staff exceeded your expectations. Providing a serene and memorable experience for our guests is always our top priority. We look forward to welcoming you back for another memorable stay in the near future. The Lalu Sun Moon Lake.

8/10 Good

Shuywe

Liked: Staff & service, property conditions & facilities
Very nice and helpful staff
Stayed 1 night in Mar 2024
Response from The Lalu Sun Moon Lake PR Supervisor on 24 Mar 2024
Dear Shuywe,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. Thank you very much for your kind words regarding our staff. We are delighted to hear that you found them helpful and accommodating during your stay and providing excellent service and making our guests feel welcome is always our top priority. We truly appreciate your feedback and hope to welcome you back to our hotel in the future. The Lalu Sun Moon Lake.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
All their staffs are excellent. Very nice view. The lighting in the living room can be improved.
Stayed 1 night in Mar 2024
Response from The Lalu Sun Moon Lake PR Supervisor on 17 Mar 2024
Dear Terry ,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel and thank you for your kind words about our staff and the beautiful view!We truly appreciate your feedback regarding the lighting in the living room. We'll certainly take this into consideration and work on improving it to enhance our guests' experience. Your satisfaction is our priority, and we hope to welcome you back soon for an even better stay.The Lalu Sun Moon Lake.

10/10 Excellent

Zack

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views, impeccable service.
Stayed 3 nights in Mar 2024
Response from The Lalu Sun Moon Lake PR Supervisor on 17 Mar 2024
Dear Zack,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. We're thrilled to hear that you enjoyed the incredible views and experienced impeccable service during your stay. It's our goal to provide an exceptional experience for our guests. We look forward to welcoming you back for another memorable stay in the future!The Lalu Sun Moon Lake.

8/10 Good

Lee, annandale

Stayed 2 nights in Feb 2024

10/10 Excellent

I-Cheng, Waban

Stayed 2 nights in Feb 2024

10/10 Excellent

Weiyang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is the best
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with the best view of Sun Moon Lake. Alongside the view, is the spectacular service of all the staff. Highly recommended if you are to visit the area. For children, they may set up an extra bed and crib. They also provide a sterilizer for bottles, baby bath tub and toiletries for babies. I look forward to another stay here in the future.
Stayed 1 night in Jan 2024
Response from The Lalu Sun Moon Lake PR Supervisor on 2 Mar 2024
Dear Nancy , Thank you so much for your glowing review and for choosing to stay with us at our property overlooking Sun Moon Lake! We're thrilled to hear that you enjoyed the stunning views and that our staff provided you with spectacular service throughout your visit.We strive to make every guest's stay as comfortable and enjoyable as possible, so we're delighted to know that our accommodations and amenities, including the extra bed and crib setup, sterilizer for bottles, baby bath tub, and toiletries for babies, met your needs and expectations.We can't wait to welcome you back for another memorable stay in the future! If there's anything else we can do to make your next visit even more exceptional, please don't hesitate to let us know. Safe travels until we have the pleasure of hosting you again!The Lalu Sun Moon Lake PR Supervisor

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

PEISHIH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Face to the lake, the staffs are nice and friendly. They would contact you first before the arrival to see any specific care may need. It’s a pleasant stay
Stayed 1 night in Dec 2023
Response from The Lalu Sun Moon Lake PR Supervisor on 31 Dec 2023
Dear PEISHIH ,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. We're delighted to hear that you found our staff to be nice and friendly. Our team is committed to providing exceptional service, and it's rewarding to know that their efforts have made your stay pleasant.We appreciate your mention of our proactive approach to guest care. Ensuring that your needs are anticipated and addressed is a top priority for us. It's great to hear that our pre-arrival contact was helpful in making your stay more comfortable.We hope to have the pleasure of welcoming you back in the future. We're here to make every aspect of your stay enjoyable.

10/10 Excellent

Benjamin Sing Liang

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
stunning architecture and very friendly service. rooms at first sight have incredible design and are very spacious. unfortunately at closer look the entire hotel feels run down and has seen better days. ceilings are dirty with mold, bathroom weatherstrip is full of mold, fixtures are not well kept. management needs to spend some resources and good craftsmanship keeping the place up
Stayed 2 nights in Dec 2023

10/10 Excellent

lei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eillyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Fong-Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Shun Lin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very very nice property sitting on the hill overlooking the beautiful Sun Moon Lake, it gives a very calm relaxing and zen vibe. Service was excellent, staff was courteous, patient and helpful! The spa and massage is above and beyond, nice tranquil facilities with plunge pools, sauna, finished by nice massages and thoughtful service. The suite is very nicely decorated and spacious and clean. The hotel provides daily local fresh fruits as well! You literally feel like you are in a retreat, you can sign up for free yoga classes as well! Love the property the staff and the experience! Unmatched!
Stayed 2 nights in Nov 2023
Response from The Lalu Sun Moon Lake PR Supervisor. on 21 Nov 2023
Dear Shun Lin ,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel.Thank you so much for taking the time to share your wonderful experience at our property overlooking the picturesque Sun Moon Lake. Our team takes great pride in delivering excellent service, and it warms our hearts to know that our staff's courtesy, patience, and helpfulness made a positive impact on your stay. We look forward to welcoming you back for another unforgettable stay, and thank you again for choosing our hotel.The Lalu Sun Moon Lake.

10/10 Excellent

QU

Stayed 2 nights in Sep 2023

10/10 Excellent

Wentao

Stayed 1 night in Sep 2023

10/10 Excellent

Harikrishna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2023
Response from The Lalu Sun Moon Lake PR Supervisor. on 15 Sept 2023
Dear HarikrishnaThank you for choosing The Lalu Sun Moon Lake for your vacation. We are glad to hear that you had a wonderful stay with us. Providing exceptional experiences for our guests is our fitst priority.Your positive feedback truly motivates us to continue delivering outstanding service.We hope to have the pleasure of welcoming you back in the future for another wonderful stay. The Lalu Sun Moon Lake.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with friendly and helpful staffs.
Stayed 1 night in Jun 2023
Response from 日月潭 涵碧樓行銷PR Supervisor on 22 Aug 2023
Dear Tina,Thank you for choosing The Lalu Sun Moon Lake for your vacation. We are glad to hear that you had a wonderful stay with us. Providing exceptional experiences for our guests is our fitst priority.Your positive feedback truly motivates us to continue delivering outstanding service.We hope to have the pleasure of welcoming you back in the future for another wonderful stay. The Lalu Sun Moon Lake

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
總體來說都很好
Stayed 1 night in Jun 2023
Response from 日月潭 涵碧樓行銷PR Supervisor on 22 Aug 2023
親愛的Yvonne小姐您好:感謝您前來日月潭涵碧樓度假,對於我們所提供的服務喜歡與滿意,同時分在此分享,您的支持與肯定是涵碧樓酒店最大的榮幸。 完美和專業一直是涵碧樓奉行的標竿與準則,涵碧樓全體員工為每一位下塌的貴賓提供的服務都能臻於完美,並在住宿期間能得到滿意的服務更是我們永無止盡的目標,讓每位前來涵碧樓的賓客都能有最體驗美好的感動。再次感謝您前來涵碧樓度假並且分享您的住心得,您的支持與肯定是我們最大的榮幸。我們真誠地期待貴賓能再度前來體驗涵碧樓為您提供貼心與真摯的服務,感謝您的分享。耑此 敬頌安祺涵碧樓酒店管理團隊 敬上

10/10 Excellent

moling

Liked: Cleanliness, staff & service, property conditions & facilities
LaLu is a very prestigious hotel! The staff are very attentive and hands on for service requests. The dining options are very limited and what they offer are expensive and not too much choice. Around the immediate hotel area don’t have much food choices either! The hotel ground has lots of inserts especially mosquitos make sure you have bug spray! Overall LaLu is a well maintained old style hotel!
Stayed 2 nights in May 2023
Response from The Lalu Sun Moon Lake PR Supervisor on 2 Sept 2023
Dear moling,Thank you for choosing The Lalu Sun Moon Lake for your vacation.Thank you for choosing The LaLu for your recent stay and taking the time to share your feedback with us. We appreciate your kind words about our attentive and hands-on staff, as well as the overall maintenance of our old-style hotel.We are continuously working on enhancing our culinary offerings to provide a more diverse and budget-friendly selection for our guests. Your feedback is valuable in this regard, and we will certainly take it into consideration for future improvements.We apologize for any inconvenience caused by the presence of insects, particularly mosquitoes, on the hotel grounds. Our team is actively working to address this issue and ensure a more comfortable environment for our guests.Once again, thank you for your feedback. We hope you will consider staying with us again in the future, and we look forward to the opportunity to serve you better.The Lalu Sun Moon Lake

10/10 Excellent

Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything here is great!
Stayed 1 night in May 2023
Response from The Lalu Sun Moon Lake PR Supervisor on 23 Aug 2023
Dear Lin:Thank you for choosing The Lalu Sun Moon Lake for your vacation. We're thrilled to hear that you're enjoying your stay with us.Our first priority is to provide you with a fantastic and comfortable stay. Warm and full-hearted services and right-on-time assistance from our staff also make the journey even more delightful for guests from all over the world.Thank you again for sharing your thoughts and feedback about your stay.The Lalu Sun Moon Lake

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning view ! Bike path is well maintained ! Had lots of fun !
Stayed 2 nights in May 2023
Response from The lalu-Sun Moon Lake on 16 May 2023
Daer Peggy:We are glad to know that you have great time in Sun Moon Lake. We are looking forward to your vist again.BR

10/10 Excellent

Giles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel in a breathtaking setting overlooking the lake with mountains cloaked in clouds. It rained a lot when we visited but we still had an amazing time and came out thoroughly refreshed
Stayed 1 night in May 2023
Response from The lalu-Sun Moon Lake on 12 May 2023
Dear Giels:Thank you very much for the great review,The summer season is coming and the weather become a bit unstable. We are looking forward to your visit again in the future. In fall, it would be the ideal time to visit Sun Moon Lake again. Till then, take care.Best regard,The Lalu-Sun Moon Lake

10/10 Excellent

Lucien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Jyeling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Tammy

Stayed 2 nights in Mar 2023

10/10 Excellent

jason

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from The Lalu Hotel Management on 17 Aug 2020
Thank you for your great review. We hope to welcome you back for your next trip.

10/10 Excellent

Sheng Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Hotel Management Team on 9 Jul 2020
Dear Sheng Wen, thank you very much for the excellent review. Look forward to seeing you again. Warmly, Hotel Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views and service
Sound of nature and critter
Stayed 2 nights in Jul 2020
Response from Hotel Management Team on 7 Jul 2020
Dear Guest, thank you very much for your review compliments to our staff for services we provided. The Lalu is located near the extremely beautiful lake and the designer adopted the concepts of yielding to nature and maintianing traditional Chinese elements, whichi made the hotel outstanding through the years. Look forward to seeing you again. Warmly, Hotel Management Team

10/10 Excellent

Ying Hsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely a great value!
For the listed price, I would have to say we originally thought it was very steep, but with the hotel service and the breathtaking view, I would say every penny was extremely well-spent. I noticed several people noted that the hotel was relatively out of date, but nothing is in disrepair, albeit perhaps a bit old. Even then, you could tell the furniture and amenities were top-notch during its prime. Honestly, for what you pay, it's completely worth it. Compared to similarly priced rooms such as the W Hotel in Taipei, the service was far better, the room almost double in size, and not to mention the incredible view. Definitely worth the price and a visit!
Stayed 2 nights in Mar 2020
Response from Management Team on 14 Mar 2020
Hi Ying Hsin, Thank you for your lovely review. It's always great to hear when a guest gets to realize how much effort we made to present the taste of The Lalu, including the furniture and amenities. Pleased that you felt so well taken care of by our team. We hope to have the chance to host you again in the near future. Warmly, Management Team

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most disappointed experience with Hotel.com
I wrote to Hotel.com to cancel my booking with full refund due the sudden change of policy of Taiwan government to all visitors from Hong Kong that would be required to have 14-day quarantine upon arrival. Thus policy only came two days before my suppose check-in time with the hotel. I contact the hotel direct but they said I should deal with it with Hotel.com. As at todate, I receive no reply from Hotel.com. As a Gold Member, I am extremely disappointed by time. I won’t use Hotel.com again.
Stayed 1 night in Feb 2020
Response from Management Team on 28 Feb 2020
Hi Paul, Deeply sorry to hear that you were suffering an unpleasant experience about room cancellation due to the unexpected quarantine policy. However, since the transaction was occurred on the platform, all the rights and liabilities will be arising under the contract made between the two parties. As the third party, we were not able to act on your request. Still, we look forward to your visit in the near future! Warmly, Management Team

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endearing
The manager left us a small gift since it is the Christmas season and we are away from our families. That touch was quite endearing.
Stayed 1 night in Dec 2019
Response from Management Team on 12 Mar 2020
Hi Megan, it was a pleasure to welcome you to Sun Moon Lake for Christmas. Hope you've loved the experiences with us. Look forward to toasting to your return!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Management Team on 23 Mar 2020
It was a pleasure to welcome you to Sun Moon Lake. Hope you've loved the experiences with us. Look forward to toasting to your return!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and unique property. Great location. Beautiful view. Very attentive and helpful staff.
Stayed 1 night in Oct 2019
Response from Management Team on 18 Apr 2020
Thank you for your five-star review. We're glad you chose us. Look forward to toasting to your return! Warmly, Management Team

10/10 Excellent

Pei Shin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room backyard
Front
Hotel front decoration
Stayed 2 nights in Oct 2019
Response from Management Team on 18 Apr 2020
Hi Pei Shin, thank you for great review and sharing the lovely photos with us. We hope to have the chance to welcome you back soon. Warmly, Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great staff, excellent room and ambiance. Highly recommended to everyone!
Stayed 1 night in Oct 2019
Response from Management Team on 24 Apr 2020
Thank you for your excellent review. The Lalu provides the best position to see the change and the beauty of Sun Moon Lake as well as various experiences such as Classic Massage, meditation, Yoga, guided tour of Han-bi trail and The Lalu Memorial Hall. We hope to have the chance to welcome you back soon. Warmly, Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Management Team on 28 Apr 2020
Thank you for your great review. We hope to welcome you back for your next trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Management Team on 28 Apr 2020
Thank you for your five-star review. We're glad you chose us. Look forward to toasting to your return!

10/10 Excellent

Jen, Seattle WA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with exceptional service (the staff was incredible), great views (best location around Sun Moon Lake based on our tour around the lake) and an amazing infinity pool that overlooks the lake. The property was private and relaxing, and our room was big and comfortable (not modern but lots of historical charm). Our room also had a nice bonus patio with lake views. We had a wonderful stay and would return!
Stayed 1 night in Sep 2019
Response from Management Team on 28 Apr 2020
Hi Jen, I'm thrilled to hear that you had an excellent experience in The Lalu. The 60-meter long infinity swimming pool, one of the endearing attractions, uses the natural surface tension of water to create the visual effect of seamless surface, which makes the stunning view of the integrated pool and the lake. This "Overflow" design has garnered a great reputation for The Lalu since its opening. Look forward to welcoming you again with warm smiles. Sincerely, Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

pingchien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Perfect service and hotel. Meal are also one of the best.
Stayed 1 night in Jun 2019

10/10 Excellent

Ruth, SG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1) Breathtaking view! 2) Bed was comfortable 3) Room was spacious
Stayed 3 nights in May 2019

10/10 Excellent

Loo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be no parallel to The Lalu with its unique setting, masterful crafting of architecture and beautifully sited rooms with a grand view of Sun Moon Lake.
Stayed 2 nights in May 2019