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Overview of The Lalu, Sun Moon Lake

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Courtyard Pool Villa

5/5 guest room rating
  • 3584 sq ft
  • Sleeps 2
  • 1 Double Bed

Superior Suite, Bathtub, Lake View

5/5 guest room rating
  • 893 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed

Suite, Bathtub, Garden View

4.8/5 guest room rating
  • 1248 sq ft
  • Sleeps 2
  • 1 Double Bed

Suite, Bathtub, Lakeside

4.9/5 guest room rating
  • 893 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 277 out of 375 reviews
5 - Excellent 74%
Rating 4 - Good. 76 out of 375 reviews
4 - Good 20%
Rating 3 - Okay. 13 out of 375 reviews
3 - Okay 3%
Rating 2 - Poor. 7 out of 375 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 375 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views and service
Sound of nature and critter
Stayed 2 nights in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely a great value!
For the listed price, I would have to say we originally thought it was very steep, but with the hotel service and the breathtaking view, I would say every penny was extremely well-spent. I noticed several people noted that the hotel was relatively out of date, but nothing is in disrepair, albeit perhaps a bit old. Even then, you could tell the furniture and amenities were top-notch during its prime. Honestly, for what you pay, it's completely worth it. Compared to similarly priced rooms such as the W Hotel in Taipei, the service was far better, the room almost double in size, and not to mention the incredible view. Definitely worth the price and a visit!
Stayed 2 nights in Mar 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most disappointed experience with Hotel.com
I wrote to Hotel.com to cancel my booking with full refund due the sudden change of policy of Taiwan government to all visitors from Hong Kong that would be required to have 14-day quarantine upon arrival. Thus policy only came two days before my suppose check-in time with the hotel. I contact the hotel direct but they said I should deal with it with Hotel.com. As at todate, I receive no reply from Hotel.com. As a Gold Member, I am extremely disappointed by time. I won’t use Hotel.com again.
Stayed 1 night in Feb 2020

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