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Zen Chalets Hakuba

4.0 star property

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Located close to Hakuba Happo-One Ski Area, Zen Chalets Hakuba provides a garden, an arcade/games room and laundry facilities. Guests can connect to free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Contactless check-out

Express check-out available

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Zen Chalets Hakuba pet-friendly?

No, pets are not allowed at this property.

How much is parking at Zen Chalets Hakuba?

Self-parking is free at this property.

What time is check-in at Zen Chalets Hakuba?

Check-in start time: 3 PM; check-in end time: 8 PM.

What time is check-out at Zen Chalets Hakuba?

Checkout is at 10 AM.

Where is Zen Chalets Hakuba located?

This family-friendly Hakuba holiday home is steps away from Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area. Hakuba Mini Train Park and Happo-one Adam Gondola are also within 10 minutes.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

8.0

Location

10

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 23 out of 30 reviews
Rating 8 - Good. 5 out of 30 reviews
Rating 6 - Okay. 2 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

Reviews

Verified

10/10 Excellent

steven

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, tidy accomadation,comfy beds and great location
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities, communication
A great chalet, very comfortable, warm, well equipped and in a very convenient location for Happoone
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, room comfort, communication

Great Villa and Friendly Manager!

Stayed in Villa A for the weekend and couldn’t be happier with the accommodations, the cleanliness, location and overall comfort. We look forward to staying here again or recommending to those traveling to Hakuba.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, room comfort, communication

Japan Ski Holiday 2025

Amazing Location in Happo One Hakuba for the Best Ski ⛷️ Trip ever and the Best Snow in over 60 Years 👌🎉🥳
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Antti

Liked: Cleanliness, room comfort, communication

Great chalet

Great location. Fantastis for family of four. All you need. Fantatistic communication with the host.
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities, communication
As a family of four with two kids, skiing for the first time, this was an excellent location. The chalets were perfectly appointed and comfortable. The wash and dryer were a bonus. The team here looked after us brilliantly. Nothing was too much trouble. The communication before, during and after was excellent and they provided us with invaluable information for ski suppliers and getting around. To Sarah, Bellen and Joachim, thanks so much for everything. Loved it. Will be back and would absolutely recommend Zen Chalets.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Montgomery

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved the Zen Chalets! We stayed in one of the villas. Modern, clean, and well appointed. 4 minute walk to the gondola. Great communication from the management.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Kazuya

Liked: Cleanliness, amenities, property conditions & facilities, communication
思ったより調理道具やフリーの飲食があって良かった。歯ブラシないので注意ですね。
Stayed 1 night in Feb 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
事前のキー番号メールはありませんでしたが清掃管理人がいたので事なきを得ました。通常使用するであろう家電や調理器具は常備されていました。リネンも清潔です。庭には簡易日よけとバーベキューセットも用意されており快適に過ごせました！
Stayed 1 night in Aug 2021
Verified

8/10 Good

Takashi

Liked: Communication

ホスピタリティに感謝!!

GW休みに家族3名でキャビン1棟-2泊で使用させて頂きました。設備は古い感じが否めず / シャワーが弱い / キッチンが狭くて使用しずらい等の使用感での小さな不満はありましたが、過ごしているうちに慣れ、総じて快適に過ごせました。2日目にBBQをリクエストしたらタープ・コンロから炭・着火剤まですべて準備・設営までしてくれてあり少し感動しました。こちらでも準備して持って行ったのですが食材だけでBBQ⇒花火⇒星空観察まで自宅で過ごすように楽しめました。 またウィンターシーズンにも訪れたいです。※隣の新しい設備が非常に気になりました。
Stayed 2 nights in May 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
とてもキレイで良い宿でした！ 宿前が急な坂道なので、スタッドレスでも四駆でなかったので上がれなくなり、ロードサービス頼みました。 動けない間も、スタッフがスーパーなどに連れて行ってくれてとても助かりました。 また行きたいお宿です。
Stayed 2 nights in Feb 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
とても綺麗で快適に過ごせました。 白馬八方に近くスキーに向いています。
Stayed 2 nights in Feb 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, communication

Great stay in Hakuba.

Location was beautiful and worked for 2 adults and 4 children but would be a bit cramped for 6+ adults. The on-site manager was outstanding and responsive. The only two negatives were the steep incline down to the property and this side of the mountain offers no good slope area for beginners. In the winter 4x4 or AWD with chains is required to drive out of the property.
Stayed 5 nights in Dec 2020
Verified

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place to stay!

Zen chalets was a great place to stay in Hakuba valley. It is a 5 minute walk to the bottom of Happo-one resort and next to many bars and restaurants. The staff was incredibly nice and extremely accomadating. 10/10 would reccomend.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and modern place with very nice location!

Great place to stay for your ski holiday in Hakuba. Very nice, modern and clean house, close to the Happo Gondola and a number of restaurants. The service was absolutely great and the staff is lovely! Will definitely stay here if I come back!
Stayed 6 nights in Feb 2020
Verified

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and smart design. Perfect size for our group of 6. Can’t wait to go back for a longer stay.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with a short walk to either Happo Gondola or Evergreen ski schools. Family of 4 (kids 8 & 2) fit comfortably. Staff was friendly and helpful with pickup/drop off and even a grocery store run on the first day. Will definitely consider again on a future visit to Hakuba!
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Top location - great staff and Unique stand alone place
Stayed 2 nights in Jan 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

Cosy chalet

Affordable self contained chalet. Bedding is enough for 5 adults and 1 kid. It needs a bit of an uplift (carpet and kitchenette). Great dry room.
Stayed 6 nights in Mar 2018
Verified

8/10 Good

Hiroyuki

Stayed 2 nights in May 2024
Verified

10/10 Excellent

ATSUSHI

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2020
Verified

10/10 Excellent

Hayashi

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Sep 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

PAK YIN BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020