Title: Phoenix Chalets Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # Phoenix Chalets Luxurious ski holiday home with restaurant ![3 bedrooms, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/20000000/19260000/19252600/19252597/29c2314d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![3 bedrooms, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/20000000/19260000/19252600/19252597/6d64d54e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Chalet | Terrace/patio](https://images.trvl-media.com/lodging/20000000/19260000/19252600/19252597/030a5217.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/20000000/19260000/19252600/19252597/911b8532.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Room (Phoenix One) | In-room dining](https://images.trvl-media.com/lodging/20000000/19260000/19252600/19252597/faa8feb7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Take advantage of a terrace, laundry facilities and a bar at Phoenix Chalets. In addition to a restaurant, guests can connect to free in-room WiFi. 9.4 Exceptional ## Popular amenities - Dryer - Pet-friendly - Breakfast available - Bar - Washer - Kitchen £288 13 Nov - 14 Nov ## Room options ### Check availability for these dates Tonight [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=19252597&PinnedHotelID=19252597&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=19252597&PinnedHotelID=19252597&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=19252597&PinnedHotelID=19252597&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=19252597&PinnedHotelID=19252597&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=19252597&PinnedHotelID=19252597&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=19252597&PinnedHotelID=19252597&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=19252597&PinnedHotelID=19252597&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=19252597&PinnedHotelID=19252597&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds Showing 4 of 4 rooms ![Terrace/patio](https://images.trvl-media.com/lodging/20000000/19260000/19252600/19252597/dfbfb3db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Chalet, 2 Bedrooms (Phoenix) ### Highlights Balcony Soundproofed Air conditioning Heating Kitchen Full-sized fridge/freezer Dishwasher Smart TV - 2 bedrooms - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Separate bathtub and shower, deep-soaking bathtub, free toiletries](https://images.trvl-media.com/lodging/20000000/19260000/19252600/19252597/36c0ff0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Chalet, 3 Bedrooms (Phoenix) ### Highlights Balcony Soundproofed Air conditioning Heating Kitchen Full-sized fridge/freezer Dishwasher Smart TV - 3 bedrooms - Sleeps 6 - 1 Double Bed and 4 Single Beds ![Luxury Room (Phoenix One) | In-room dining](https://images.trvl-media.com/lodging/20000000/19260000/19252600/19252597/689082d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room (Phoenix One) ### Highlights Balcony Soundproofed Air conditioning Heating Kitchen Full-sized fridge/freezer Dishwasher Smart TV - 4 bedrooms - Sleeps 8 - 2 King Beds and 4 Single Beds ![Family Chalet | Private kitchen | Full-sized fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/20000000/19260000/19252600/19252597/7e72786b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Chalet ### Highlights Balcony Soundproofed Air conditioning Heating Kitchen Full-sized fridge/freezer Dishwasher Smart TV - 3 bedrooms - Sleeps 8 - 1 Large Twin Bed, 2 Twin Beds and 2 Twin Bunk Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Phoenix-Chalets.h19252597.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Phoenix-Chalets.h19252597.Hotel-Information) ## About the area Hakuba is home to Phoenix Chalets. Hakuba Happo-One Ski Area and Hakuba Goryu Ski Resort are worth checking out if an activity is on the agenda. Hakuba Mini Train Park and Yupuru Kizakiko are also worth visiting. Take in the nearby slopes with snowboarding and skiing lessons, or try out other outdoor activities such as snowmobiling and snowshoeing. [Visit our Hakuba travel guide](https://www.expedia.co.uk/Hakuba.dx602177) [View more Holiday homes in Hakuba](https://www.expedia.co.uk/Hakuba-Private-Holiday-Homes.d602177-aaPrivateHolidayHomes.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.70587%2C137.84058&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lpHepaBy4JPr90yUnb90-XSPsk0=) 4690-2 Hokujo, Hakuba, Nagano, 399-9301 ### What's nearby - Hakuba Happo-One Ski Area - 6 min walk - 0.4 miles - Happo-one Adam Gondola - 8 min walk - 0.4 miles - Happo One Sakka Ski Lift - 15 min walk - 0.8 miles - Hakuba Iwatake Ski Resort - 3 min drive - 1.5 miles - Hakuba Goryu Ski Resort - 7 min drive - 2.8 miles ### Getting around - Hakuba Station - 6 min drive ### Restaurants - ‪Blizzard (Pizza) - ‬13 min walk - ‪レストラン沙羅 - ‬5 min walk - ‪レストラン シャモニー - ‬3 min walk - ‪Refuel - ‬11 min walk - ‪白馬八方 おひょっくり 八方本店 - ‬8 min walk ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### Phoenix Chalets Luxurious ski holiday home with restaurant Jump on the free ski shuttle for a day on the slopes before returning to Phoenix Chalets for a meal at the restaurant and a drink at the bar/lounge. Additional amenities include ski storage and complimentary wireless Internet access. All 10 soundproofed homes have 3 bedrooms and feature free WiFi and espresso makers. Guests can enjoy deep soaking bathtubs, and other standard amenities include kitchens with fridges and ovens. Phoenix Chalets offers 10 air-conditioned accommodations with washers/dryers and espresso makers. Rooms open to balconies. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with a deep soaking bath, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottles of water and coffee/tea makers. The recreational activities listed below are available either on-site or nearby; fees may apply. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/16000000/15460000/15452600/15452536/9726c400.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Hakuba Hakuba - Pet-friendly - Parking included - Free WiFi - Restaurant 9.0 Wonderful 192 reviews £171 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=15452536&PinnedHotelID=15452536&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/10000000/9390000/9383600/9383570/53c673b2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cottage hotel fenice hakuba Hakuba - Pet-friendly - Parking included - Free WiFi - Microwave 9.0 Wonderful 16 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=9383570&PinnedHotelID=9383570&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Suite | 2 bedrooms, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/105000000/104300000/104294700/104294662/c28126c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL LA VIGNE HAKUBA by Onko Chishin Hakuba - Kitchen - Washer - Dryer - Parking included 10 Exceptional 10 reviews £364 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=104294662&PinnedHotelID=104294662&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast and dinner served](https://images.trvl-media.com/lodging/71000000/71000000/70994100/70994054/7bee5112.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Happo Hakuba - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 19 reviews £146 14 Nov - 15 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=70994054&PinnedHotelID=70994054&HadPinnedHotel=true®ionId=-1&adults=2) ![Fridge, microwave, oven, dishwasher](https://images.trvl-media.com/lodging/38000000/37680000/37677100/37677006/6a882f22.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mizuho Chalet Hakuba - Kitchen - Washer - Dryer - Pet-friendly 7.4 Good 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=37677006&PinnedHotelID=37677006&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking | View from room](https://images.trvl-media.com/lodging/1000000/530000/527300/527250/0f1d86bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakuba Tokyu Hotel Hakuba - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 85 reviews £133 7 Nov - 8 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=527250&PinnedHotelID=527250&HadPinnedHotel=true®ionId=-1&adults=2) ![Fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/46000000/45720000/45718300/45718207/b27adce2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Rochalie Hakuba - Kitchen - Washer - Pet-friendly - Parking included [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=45718207&PinnedHotelID=45718207&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/39000000/38700000/38691400/38691390/f857c53a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Black Crane Chalet Echo Land - Kitchen - Dryer - Pet-friendly - Parking included 10 Exceptional 1 review £310 28 Oct - 29 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=38691390&PinnedHotelID=38691390&HadPinnedHotel=true®ionId=-1&adults=2) ![Full-sized fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/20000000/19260000/19253600/19253548/3eb17763.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wadano Woods Chalet Hakuba - Kitchen - Washer - Dryer - Parking included 4.0 1 review £326 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=19253548&PinnedHotelID=19253548&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/10000000/9360000/9358800/9358768/80aeeb80.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel de La Neige Hakuba - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 146 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=9358768&PinnedHotelID=9358768&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Ski - Close to skiing - Free ski shuttle - Ski area nearby - Ski equipment rentals nearby - Ski lessons nearby - Ski lifts nearby - Ski runs nearby - Ski storage - Snowboarding nearby ### Internet - Available in the house: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free train station pick-up shuttle from 7:00 AM to 10:00 PM - Train station shuttle at scheduled times, on request - Free ski shuttle - Car not required - Free self parking on site - Limited on-site parking ### Family friendly - Children stay free (see details) ### Kitchen - Cleaning supplies - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Espresso maker - Freezer - Full-sized refrigerator/freezer - Griddle - Hob - Microwave - Mixer - Oven - Paper towels - Rice cooker - Toaster - Toaster oven ### Dining - Daily full breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,500 for adults and JPY 1,750 for children - A bar/lounge - A restaurant ### Bedrooms - 3 bedrooms - Bedsheets provided ### Bathroom - Bathtub or shower - Bidet - Deep soaking bathtub - Free toiletries - Hair dryer - Slippers - Towels provided ### Living spaces - Living room - Window screens ### Entertainment - 0-inch Smart TV with digital channels - Netflix ### Outdoor areas - Balcony - Terrace ### Laundry - Laundry detergent - Laundry facilities - Washer/dryer ### Comfort - Air conditioning - Ceiling fan - Heating ### Pets - Pet friendly - Welcoming dogs only - Up to 15 kg per pet - Fee: JPY 25,000 per pet per stay - Service animals exempt from fees - Pets allowed in specific rooms - Food and water bowls ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Upper floors accessible by stairs only - Smoke-free property ### Services and conveniences - Concierge services - Free bottled water - Guidebooks - Iron/ironing board - Limited-hour front desk - Local maps - Luggage storage - Multilingual staff - Phone - Restaurant dining guides - Safe at front desk - Tour and ticket assistance ### Things to do - Ski storage - Fishing nearby - Hiking/biking trails nearby - Snowmobiling nearby - Snowshoeing nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher ### General - 10 units - Soundproofing ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 6:00 PM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 10 AM Contactless check-out ### Special check-in instructions This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7 AM - 10 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of JPY 25000 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 15 kg per pet) Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately JPY 3500 for adults and from JPY 1750 for children - Pet fee: JPY 25000 per pet, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Long-term renters welcome Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated that there is a smoke detector on the property Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file A car is not required for transport to and from this property ### Property is also known as Phoenix Chalets House Hakuba Phoenix Chalets House Phoenix Chalets Hakuba Phoenix Chalets Hakuba Phoenix Chalets Private vacation home Phoenix Chalets Private vacation home Hakuba ## Frequently asked questions ### Is Phoenix Chalets pet-friendly? > Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of JPY 25000 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much does it cost to stay at Phoenix Chalets? > As of 14 Oct 2025, prices found for a 1-night stay for 2 adults at Phoenix Chalets on 13 Nov 2025 start from £288.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Nagano-Hotels-Phoenix-Chalets.h19252597.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Phoenix Chalets? > Self-parking is free at this property. ### What time is check-in at Phoenix Chalets? > Check-in start time: 4 PM; check-in end time: 6:00 PM. ### What time is check-out at Phoenix Chalets? > Checkout is at 10 AM. ### Where is Phoenix Chalets located? > Located near the slopes, this Hakuba holiday home is within a 10-minute walk of Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area, and is convenient for winter sports, such as skiing lessons and snowshoeing. Happo-one Adam Gondola and Happo One Sakka Ski Lift are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Phoenix Chalets Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 4 8 - Good 2 6 - Okay 0 4 - Poor 0 2 - Terrible 0 ### 9.2/10 Cleanliness ### 7.0/10 Staff & service ### 9.6/10 Amenities ### 9.4/10 Property conditions & facilities ### 10/10 Excellent #### Masatoshi 8 Nov 2024 Liked: Amenities, property conditions & facilities, communication 外資系かな？と思いきや嬉しい対応をしてくれる素晴らしい施設でした。 プレゼントのお米が美味しくてさらに感動しました！ 焼き鳥屋さんのお料理もとても美味しかったです！ ##### Masatoshi Stayed 1 night in Nov 2024 ### 8/10 Good #### Yuichiro 11 Aug 2020 Liked: Cleanliness, room comfort ##### Yuichiro Stayed 2 nights in Aug 2020 ### 10/10 Excellent #### Verified traveller 3 Aug 2020 Liked: Cleanliness, amenities ##### Verified traveller Stayed 1 night in Jul 2020 ### 10/10 Excellent #### TAKA, Tokyo 26 Jul 2020 Liked: Cleanliness, amenities 施設も新しく非常に快適でした。 ##### TAKA Stayed 2 nights in Jul 2020 ### 8/10 Good #### K.Takahashi, Kobe 6 Aug 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities バーベキューの夕食付きで、炭も全て用意されており、食べきれないくらいの食材で満足しました。ベッドルームにエアコンがなく少し暑かったですが、夜中は涼しく快適です。 ##### K.Takahashi Stayed 3 nights in Aug 2019 ### 10/10 Excellent #### hideki 7 May 2019 Liked: Cleanliness, property conditions & facilities, room comfort ##### hideki Stayed 1 night in Apr 2019