Exterior

Reviews of Fortune JP Palace - Member ITC Hotel Group

5 out of 5
Fortune JP Palace - Member ITC Hotel Group
No.3, Abba Road, Nazarbad, Mysore, Karnataka

Reviews

8.0

Very good

Rating 10 - Excellent. 110 out of 292 reviews" "
Rating 8 - Good. 104 out of 292 reviews" "
Rating 6 - Okay. 49 out of 292 reviews" "
Rating 4 - Poor. 14 out of 292 reviews" "
Rating 2 - Terrible. 15 out of 292 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Praveen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel was exceptional. It was clean,roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable.
Stayed 2 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Praveen, We are thrilled to hear that your stay at our hotel met your expectations in every aspect! Maintaining a clean and spacious environment is among our top priorities, and it's wonderful to know we succeeded in providing that for you. We're glad that you found the dining experience to be both delicious and a good value, and that the service impressed you with its attentiveness and efficiency. It's equally gratifying to learn that you found your room to be well-equipped and comfortable, ensuring a restful stay. Your positive feedback is greatly appreciated and it encourages us to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back for another outstanding visit in the near future.Thanks & Regards,Kushal Sharma

10/10 Excellent

ALLEN, Rolling Meadows

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean maintained very well. Service staff was very friendly and helpful. Breakfast offering was very nice with lots of options to suit any taste. The assistance of front office staff Catherine and Zana made our stay very comfortable. Highly recommend!
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Mar 2024
Dear ALLEN, Rolling Meadows, We're delighted to hear that the cleanliness of our property met your expectations, and that our service team contributed positively to your experience. It's wonderful to know that the variety of breakfast options we offer catered to your taste and started your day off right. We are especially pleased that Catherine and Zana were able to assist you, making your stay comfortable and enjoyable. Your recommendation is truly appreciated, and we hope to have the pleasure of welcoming you back soon.Thanks & Regards,Kushal Sharma

6/10 Okay

Vijay

Stayed 4 nights in Jan 2024

8/10 Good

Mohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Dear Mohan, Thank you for taking the time to rate Fortune JP Palace. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to usThanks & Regards,Kushal SharmaGeneral Manager

8/10 Good

kalyani

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Suresh Bangalore, Thank you for taking the time to rate Fortune JP Palace. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to usThanks & Regards,Kushal SharmaGeneral Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Price gouging during the holidays
JP Palace is on a busy road. The night we stayed was extremely over priced. We did think it would be good enough at a much lower price, but for $267/21000 INR it was price gouging for the old fashioned decor. We expected to pay a bit more or that for that price it would be really nice, but this was far higher than it should be. They also play music in the corridor outside the rooms so it was noisy. The front desk staff were nice but were unhelpful in connecting with the wifi.
Stayed 1 night in Dec 2023
Response from General Manager on 25 Dec 2023
Dear Verified traveller, We regret to hear that your experience did not meet your expectations regarding our pricing and room ambiance. Understanding your concerns about the cost, we strive to provide value that justifies our prices, which include the unique features and services of our establishment. However, it seems we missed the mark for you, and for that, we are genuinely concerned. Your feedback on the decor is particularly helpful as we continuously review guest preferences and modernization needs. We want to ensure our aesthetic appeals to a wide range of tastes, and we will consider your comments in our ongoing improvements. Regarding the music in the corridors, we aim to create a pleasant atmosphere for our guests, although clearly, in this instance, it has caused discomfort. We will reassess the volume levels and timings to prevent such inconveniences in the future. For the wifi difficulties, we will investigate the matter to ensure our team can effectively assist guests with connectivity issues. A seamless internet experience is a fundamental service, and we will address this to better serve our guests moving forward. We value your feedback, as it is critical for us to address and correct the areas where we may not be excelling. We hope to have an opportunity to better serve you in the future, ensuring an experience that aligns with both your expectations and our standards.Thanks & Regards,Mohammed Waseem

10/10 Excellent

Alexander, Keizer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very helpful staff.
Stayed 2 nights in Dec 2023
Response from General Manager on 25 Dec 2023
Dear Alexander, Keizer, We're thrilled to hear you found our hotel to be beautiful and that our staff provided the helpful service we always strive to deliver. Your positive feedback is greatly appreciated and serves as encouragement to our team to continue delivering exceptional guest experiences. We hope to welcome you back in the near future for another enjoyable stay.Thanks & Regards,Mohammed Waseem

8/10 Good

Chandrashekar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hardware and poor software
Good property close to the Mysore palace. Clean rooms. Good breakfast spread. Very good food. But slow service at the restaurant. Service staff moving around and have to really work hard to attract their attention. And front office staff not exactly the epitome of friendly service. They do their job. That’s about it.
Stayed 1 night in Dec 2023
Response from General Manager on 25 Dec 2023
Dear Chandrashekar, We're glad to hear that our proximity to the Mysore Palace, clean rooms, and the quality of our food met your expectations. It's great to know that our breakfast spread impressed you as well! We have noted your concerns regarding the speed of service at the restaurant and the interaction with our front office staff. Rest assured, we take feedback seriously and are already looking into measures to enhance the attentiveness and efficiency of our service team. We aim to provide not just adequate but exceptional customer service, and we will provide additional training to our front office staff to ensure our guests feel welcomed and valued. Thank you for bringing these matters to our attention. We are committed to continuous improvement and hope to demonstrate the higher standard of service we strive for during your next visit.Thanks & Regards,Mohammed Waseem

10/10 Excellent

Jeyakumar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Jeyakumar, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to usThanks & Regards,Mohammed Waseem

2/10 Terrible

Lynn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Lynn, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Thanks & Regards,Mohamed Waseem

4/10 Poor

Sri Viknesh Saravanth, Tiruppur

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
1. Wake up call was not done 2. Valet parking was a mess inspite of clear instruction. 3. AC didnt work in the night and the technician was 45 mins late. We were checking out the day and had 6 AM safari which was 1.5 hrs away so were sleepless from 0145 A.M to 1500 hrs and not to mention we were travelling with a 2 year old.
Stayed 2 nights in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Sri Viknesh Saravanth, Tiruppur, I deeply regret the issues you faced during your stay. It's unfortunate that you didn't receive your wake up call and I will address this with the relevant department. Additionally, I understand your frustration with the valet parking and assure you we will work to improve this important service. I am truly sorry for the inconvenience you suffered due to the AC malfunction. It's disheartening to know our technical service was not promptly available to assist you, and we will surely work on enhancing our response time moving forward. The experience you describe falls short of the hassle-free and enjoyable stay we aim to provide for our guests, especially when travelling with families and young children. I want to assure you that we are taking your feedback seriously and will do everything possible to rectify these issues and raise our standards to meet your expectations. Thanks & Regards,Mohammed Waseem

6/10 Okay

RASHID

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were help and well trained
Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Dear RASHID, We are overjoyed to read your positive comments about our team. We strive to hold our staff to the highest level of professionalism and your feedback confirms that our training initiatives are effective. Please, rest assured that we will pass your kind words along to the team to keep them motivated. We hope to serve you again soon in the future. Thanks & Regards,Thejaswi Bhat

2/10 Terrible

Devang

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful smell in the corridors and room was old and dingy. This hotel should be placed in a 3* catagory. Restaurant on the premises was also dirty and service was poor.
Stayed 1 night in Nov 2023

10/10 Excellent

Asma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with good food and helpful courteous staff! In this price best hotel in Mysore!
Stayed 2 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Dear Asma, We're glad to hear that you had such a positive experience at our property in Mysore. It's always encouraging to hear that our guests are impressed by the value for money we offer. We pride ourselves on maintaining a high standard of service, and we're delighted to know that our staff's courteousness and helpfulness were notable during your stay. It's also wonderful to hear that our food met your expectations. We look forward to welcoming you again in the future. Thanks & Regards,John Kiran

4/10 Poor

Adrian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Denied that I had a booking when checking in (already fully paid). Very noisy, can hear everything through room walls.
Stayed 4 nights in Oct 2023
Response from General Manager on 25 Nov 2023
Dear Adrian, We are genuinely concerned to read about your experience at our establishment. The mix-up with your booking is not typical of the level of service we strive to provide, and for that, we regret the inconvenience caused. We are conducting a thorough review with our reception team to understand where we went wrong. Your feedback regarding the noise level is also dishearting. We're committed to providing a peaceful and comfortable environment for our guests and it's upsetting to hear that we fell short of the mark in this instance. Your observation will enable us to review our sound-proofing measures to see where improvements can be made. We truly value your patronage and the time you took to bring these matters to our attention. It's through insights from guests like you that we can continuously refine our services. We hope to have another opportunity in the future to deliver a far superior experience. Thanks & Regards,Thejaswi Bhat

6/10 Okay

Nirupama

Travelled with family
Liked: Cleanliness, staff & service
This is not a 5 star property as advertised. I would rate this more as a 3-4 star. Employees are very nice and helpful though limited knowledge about tourist places in the city.
Stayed 1 night in Oct 2023
Response from General Manager on 16 Oct 2023
Dear GuestGreetings from Fortune JP Palace, MysoreWe would like to thank you for patronizing Fortune JP Palace and taking time out to share your feedback on this public platform.We are delighted that you had a memorable experience with us and enjoyed the facilities, food and services. We have taken cognisance of your feedback and shall endeavor to improve the facilities and services provided to all our discerning guests.We look forward to welcoming you back to Fortune JP Palace on your next visit and thank you once again for your patronage and feedback.Thanks & Regards,Thejaswi Bhat

6/10 Okay

Venkatsubramanian

Travelled with family
Liked: Staff & service, room comfort
Expectation of a 5 star not met
Stayed 1 night in Sep 2023
Response from General Manager on 22 Oct 2023
Dear Guest,It was a pleasure having you stay with us at Fortune JP Palace , Mysore.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thanks & Regards,Thejaswi Bhat

10/10 Excellent

Gaurav

Stayed 2 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Mr. Gaurav, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to usRegards,John KiranGeneral Manager

6/10 Okay

Mayur

Liked: Cleanliness, staff & service
AC was not working, linen and towel quality quite bad
Stayed 1 night in Sep 2023
Response from General Manager on 4 Sept 2023
Dear Mr. Mayur, We're truly sorry to hear about your recent experience at our establishment. We sincerely apologize for the discomfort you faced due to the air-conditioning issue and the subpar quality of linens and towels. Your feedback is greatly valued and we thank you for bringing these issues to our attention. We assure you that necessary inspections and improvements will be made immediately to ensure the highest level of comfort for our customers. As a token of our apology, we would like to offer you a complimentary stay at our establishment, providing another chance to meet your expectations. We hope for an opportunity to serve you better in the future. Once again, our apologies and thank you for your valuable feedback which will in turn help to improve our service.Regards,John KiranGeneral Manager

6/10 Okay

Ravindranath

Liked: Cleanliness, staff & service
Expected a better ambience
Stayed 1 night in Aug 2023
Response from General Manager on 16 Aug 2023
Dear Mr. Ravindranath, We sincerely apologize if our ambiance did not meet your expectations during your recent visit. We strive to create a pleasing environment for all our guests. We appreciate this feedback and assure you that your concerns have been noted. We will take the necessary steps to enhance the ambiance of our establishment to provide a better experience for our valued customers. We hope you will give us another chance to serve you and exceed your expectations in all aspects on your next visit.Regards,John KiranGeneral Manager

8/10 Good

Ganesh

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 25 Jul 2023
Dear Ganesh, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to usRegards,John KiranGeneral Manager

8/10 Good

Asad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Jul 2023
Response from General Manager on 4 Sept 2023
Dear Mr. Asad, Thank you for your review. We are constantly looking for ways to improve and are open to any suggestions you might have that can help enhance your experience. Thanks again for your valuable input. Regards, John Kiran General Manager

6/10 Okay

Ayon

Travelled with family
Average Experience. Not recommended
The stay was average. The food I ordered was not that great. The service is also average. The faucets in the washroom were worn off and also water pressure in the shower was not adequate. Water was also very hard.
Stayed 1 night in Jun 2023
Response from General Manager on 5 Jul 2023
Dear Ayon, Thank you for choosing our hotel, and for taking the time to provide your feedback. We're disappointed to learn that we did not live up to your expectations. We genuinely apologize for the inconveniences you experienced with the food and service; your concerns will certainly be shared with our culinary and facility teams. Our management gives high importance to our guests' dining experience and our service quality, and your comments will assist us to fix any issues. Regarding your concern about the condition of the washroom and the water pressure, we are truly sorry for the discomfort it caused. Your comments have been duly noted and escalated to our maintenance team for immediate improvements. We sincerely appreciate your feedback and hope you will give us another chance to serve you better in the future. We strive to retain your trust and we will do our best to rectify these issues and ensure your next visit is pleasant and enjoyable. Regards,John KiranGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Sharat

Stayed 1 night in Jun 2023

2/10 Terrible

Sri Harsha

Travelled with family and small children
Disliked: Staff & service
Hotel bathroom could be more cleaner. In room dining food quantity was not good.
Stayed 1 night in May 2023
Response from General Manager on 9 Nov 2023
Dear GuestGreetings from Fortune JP Palace, MysoreAt the outset kindly do accept our sincere apologies for the deficiency experienced during your recent stay with us. We thank you for your candid feedback as it is such observation from our discerning patrons that helps us in improving quality of products and services rendered. It is indeed a grave concern and we assure you that we have initiated necessary corrective measures to ensure that such an instance does not reccur.We would request you to consider the experience to be an aberration and not let the same affect your impression of Fortune JP Palace and the services offered.We look forward to welcoming you back to Fortune JP Palace on your next visit and assure you of a better experience.Thanks & Regards,Thejaswi Bhat

10/10 Excellent

Santhosh Kumar

Stayed 1 night in May 2023
Response from Thejaswi Bhat on 23 May 2023
Dear Guest,It was a pleasure having you stay with us at Fortune JP Palace , Mysore.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Thejaswi Bhat

4/10 Poor

Tarun

Stayed 1 night in May 2023
Response from Thejaswi Bhat on 23 May 2023
Dear Guest,At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune JP Palace , Mysore.While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal servicesAt Fortune JP Palace , Mysore, it is our constant endeavor to provide you with high standards of personalized service and efficiency.I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.Regards,Thejaswi Bhat

10/10 Excellent

Nimish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms, they are spacious and well fitted. The housekeeping staff was also very good. The front office wasn't manned adequately, and that caused delays both during check in and check out. The service staff in the morning breakfast buffet was also inadequate. Overall a great property due to the quality of the rooms and the location. It's situated about a km from the bus stand and 2kms from the Palace, and next to the road coming in from Bangalore. Hence it's in an ideal location in Mysore if you have your own vehicle to go around town. If you don't have your own vehicle, you do have the option of auto rickshaws available in plenty due to the adjoining LPG filling station. Those looking to walk have 2 restaurants close by (to the Northern side), and a huge mall with a full fledged food court and movie hall to the South side of the hotel.
Stayed 1 night in May 2023
Response from Thejaswi Bhat on 23 May 2023
Dear Guest,It was a pleasure having you stay with us at Fortune JP Palace , Mysore.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Thejaswi Bhat

10/10 Excellent

Nandini

Stayed 1 night in Apr 2023
Response from Thejaswi Bhat on 23 May 2023
Dear Guest,It was a pleasure having you stay with us at Fortune JP Palace , Mysore.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Thejaswi Bhat

10/10 Excellent

Nagendra

Liked: Cleanliness, staff & service, property conditions & facilities
Decent property nd good service.
Stayed 1 night in Mar 2023
Response from Thejaswi Bhat on 1 Apr 2023
Dear Guest,It was a pleasure having you stay with us at Fortune JP Palace , Mysore.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Thejaswi Bhat

8/10 Good

Venkateswarlu, Chaska

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I stayed two nights at this property from March 20-23, 2023. Very nice clean room spacious with all required bells and whistles. The staff at the reception and at the hotel entrance were welcoming and pleasant. Mr. Adanan checked us in with giving the details including Wi-Fi password, breakfast timings and restaurant timing Etc., with a hint if you need anything please let us know and wishing us a pleasant stay. Mr. Anant and his team at the restaurant were very professional and knowledgeable and trying to make the guests happy. We ordered ala carte lunch all the items were delicious. If I don’t mention about their complimentary buffet breakfast I will be not doing justice to my review because it was extensive and excellent. This review absolutely based on our experience of those two days stay. If happen to visit Mysore again I will not search for other hotel and stay there . I already recommend it to my cousin who is visiting Mysore end of this month- please keep up good work🙏
Response from FOM on 9 Mar 2023
Dear Guest,It was a pleasure having you stay with us at Fortune JP Palace , Mysore.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Thejaswi Bhat

8/10 Good

kishor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly and helpful staff
Food was delicious, service in dinning room was excellent, room was clean but shower did not have safety grab bar for support and anti-slip bath mat.
Stayed 5 nights in Feb 2023
Response from FOM on 9 Mar 2023
Dear Guest,It was a pleasure having you stay with us at Fortune JP Palace , Mysore.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Thejaswi Bhat

2/10 Terrible

durga prasad

Travelled with group
Disliked: Amenities, property conditions & facilities
very dirty hotel for the price they charge. 1 star hotel. dont waste your money.

8/10 Good

Saurabh

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Mysore Trip
The pool is really small and hotel staff needs to check if people are wearing the correct attire or not ….Staff in the restaurant was really friendly specially Zana was extremely helpful when we arrived to the hotel
Stayed 2 nights in Aug 2022

8/10 Good

Magdelin, Norman

Travelled with family
Liked: Staff & service
Prompt service, food and comfortable stay. Gym needs new equipment and a new carpet.
Stayed 9 nights in Jun 2022

2/10 Terrible

Prabhash

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

8/10 Good

ALEXANDER

Stayed 1 night in Jun 2022

8/10 Good

Moorthy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as family for 2 nights 3 days, It was pleasant stay . zoo, palace within few km distance. Restaurant, room service, swimming pool was very good. Breakfast was crowded since it was weekend.
Stayed 2 nights in May 2022

6/10 Okay

Caroline Ann

Stayed 1 night in Apr 2022

10/10 Excellent

Jayendra

Stayed 3 nights in Mar 2022

10/10 Excellent

shweta

Stayed 1 night in Feb 2022

10/10 Excellent

Bobby

Stayed 2 nights in Dec 2021

6/10 Okay

Sunil Kumar

Stayed 12 nights in Nov 2021

6/10 Okay

ABHINANDAN

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was excellent. The staff was very friendly and helpful, the food was very good.
Stayed 3 nights in Oct 2019
Response from General Manager on 18 Jul 2020
Dear Guest, It was a pleasure having you stay with us at Fortune JP Palace Mysore We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Devinder Walia

2/10 Terrible

RS, Vancouver

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could barely speak English. Room air conditioning was terrible. Very poor bathroom facilities and cleanliness.
Stayed 1 night in Jul 2019
Response from General Manager on 18 Jul 2020
Dear Guest, Greetings from Fortune JP Palace, Mysore. At the outset, Kindly accept our sincere apologies for the deficiencies experienced during your recent stay with us. Whilst it is our true endeavour to offer an enjoyable and memorable stay experience to all our guests, this is definitely an instance when we fell short. We have noted with concern the gaps experienced in rendering of services during your visit, and initiating appropriate corrective measures to ensure that such deficiencies do not recur. We would humbly request you to consider the deficiencies to be an aberration and not a reflection of the standard of facilities and services provided and not let this experience deter your future patronage of Fortune JP Palace, Mysore. Kindly be assured that we would offer you a much better and memorable stay experience with us. With kind regards Devinder Walia

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from General Manager on 18 Jul 2020
Dear Guest, It was a pleasure having you stay with us at Fortune JP Palace Mysore We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Devinder Walia

10/10 Excellent

Sarath, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, rooms were bug and the food was awesome
Stayed 1 night in Jul 2019
Response from General Manager on 18 Jul 2020
Dear Guest, It was a pleasure having you stay with us at Fortune JP Palace Mysore We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Devinder Walia

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2019
Response from General Manager on 18 Jul 2020
Dear Guest, Greetings from Fortune JP Palace, Mysore. At the outset, Kindly accept our sincere apologies for the deficiencies experienced during your recent stay with us. Whilst it is our true endeavour to offer an enjoyable and memorable stay experience to all our guests, this is definitely an instance when we fell short. We would humbly request you to consider the deficiencies to be an aberration and not a reflection of the standard of facilities and services provided and not let this experience deter your future patronage of Fortune JP Palace, Mysore. Kindly be assured that we would offer you a much better and memorable stay experience with us. With kind regards General Manager