Playa Esperanza Resort affiliated by Melia

Photo gallery for Playa Esperanza Resort affiliated by Melia

Featured image
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
Indoor pool, 3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas

Overview of Playa Esperanza Resort affiliated by Melia

Playa Esperanza Resort affiliated by Melia

4 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Avenida de la Albufera No 4, Playa de Muro, Muro, Mallorca, 7458

Explore the area

  • Popular LocationPlaya de Muro8 min walk
  • Popular LocationAlbufera Natural Park19 min walk
  • Popular LocationAlcudia Beach5 min drive
  • AirportPalma de Mallorca (PMI)42 min drive

Choose dates to view prices

About this area

Muro

Located in Muro, Playa Esperanza Resort affiliated by Melia is on the beach. Roman Remains of Pollentia and Pollentia Monographic Museum are local landmarks, and the area's natural beauty can be seen at Albufera Natural Park and Playa de Muro. Hidropark and Karting Can Picafort are also worth visiting. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and ecotours.

What's nearby

  • Playa de Muro - 8 min walk
  • Albufera Natural Park - 19 min walk
  • Es Comú - 3 min drive
  • Alcudia Beach - 5 min drive
  • Cova de Sant Martí - 5 min drive

Getting around

  • Sa Pobla Station - 13 min drive
  • Palma de Mallorca (PMI) - 42 min drive

Restaurants

  • Speisesaal — 1 min walk
  • Pasta Pizza Factory - 3 min walk
  • Fusion 19 - 4 min walk
  • Boy - 9 min walk
  • El Patio - 14 min walk

About this property

Playa Esperanza Resort affiliated by Melia

Upscale hotel on the beach, with 3 outdoor swimming pools
Spend the day catching some rays at the beach, relaxing by one of Playa Esperanza Resort affiliated by Melia's 3 outdoor swimming pools or pampering yourself at the full-service spa. All 565 soundproofed rooms feature free WiFi and room service. Flat-screen TVs come with satellite channels, and other amenities that guests will find include hairdryers and safes.
Playa Esperanza Resort affiliated by Melia offers 565 forms of air-conditioned accommodation with a safe and a hairdryer. 41-inch Flat-screen televisions come with satellite channels.

This Muro hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, a health club, a spa tub and a sauna.

Guests aged under 13 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Playa Esperanza has 3 treatment rooms and outdoor treatment areas. Services include hot stone massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open selected days. Guests under 15 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Free off-site parking within 328 ft
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11:00 AM: EUR 14 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 3 poolside bars and 2 bars/lounges
  • Room service available

Things to do

  • 3 outdoor pools
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Mountain biking
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Business centre
  • Conference centre (3229 square feet of space)
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open selected days
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 41-inch flat-screen TV
  • Satellite channels

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
The "Assigned at Check-in" room layout and furnishings may differ from the photos shown.
This property enforces a strict dress code during dinner in the restaurant.

Renovations and closures

The following facilities or services will be unavailable from September 10 2021 to October 31 2021 (dates subject to change):
  • Spa
The property is closed during the winter season.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 1 year old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 14 per person (approximately)
  • Airport shuttle fee: EUR 79 per vehicle (one-way)
  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts Visa, Mastercard, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Men are required to wear trousers (long pants) for dinner.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 13 years old are not allowed in the health club, fitness facility or hot tub
Guests under 15 years old are not allowed in the spa

Property is also known as

Hotel Playa Esperanza
Hotel Playa Esperanza Muro
Playa Esperanza
Playa Esperanza Hotel
Playa Esperanza Muro
Hotel Playa Esperanza Playa De Muro, Majorca
Playa Esperanza De Muro
Hotel Playa Esperanza
Playa Esperanza Resort
Esperanza Affiliated By Melia
Playa Esperanza Resort affiliated by Melia Muro
Playa Esperanza Resort affiliated by Melia Hotel
Playa Esperanza Resort affiliated by Melia Hotel Muro

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 95 out of 204 reviews
5 - Excellent 47%
Rating 4 - Good. 85 out of 204 reviews
4 - Good 42%
Rating 3 - Okay. 19 out of 204 reviews
3 - Okay 9%
Rating 2 - Poor. 4 out of 204 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 204 reviews
1 - Terrible 0%

4.5/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location on the beach is excellent, views are beautiful and parking is free but that’s about it. Overall, it wasn’t good value for what we paid. We expected more from a four star hotel, for example a welcome bottle of water in the room instead of having to buy it at their supermarket, better food and more attentive customer service. Also we found it strange to have to pay a deposit for beach towels, it sends the message that you don’t trust your customer. We came away from this hotel feeling disappointed for how much we paid for and their approach. You can’t beat the location on Playa de Muro so if you really want to stay there be prepared for mass tourism both in the resort and on the back street. You can definitely find more charming four star resorts elsewhere and at half the price.
Stayed 3 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and staff.
Stayed 4 nights in Oct 2019

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a wonderful location. As British tourists, we were very much in the minority, which we liked (Wir sind Europäer). The hotel has a very nice family-friendly atmosphere and (as we stayed in early September) there were lots of pre-school children around. The hotel was clean, the staff were delightful and the food, varied and plentiful. Our only complaint would be with the two sittings arrangement at dinner. Each sitting was just 90 minutes long and so everyone arrived for dinner at the earliest opportunity, creating chaos in the areas where the buffet was being served. It wasn't the relaxing, laid-back experience that we had hoped for. Towards the end of our holiday, the hotel changed the dining arrangement and allowed people to eat when they liked. The result was so much more enjoyable as people took their time and didn't feel under pressure. Perhaps earlier on in our holiday, the hotel was just too full and too busy to cope. We would love to return to Muro one day but we will need to save our pocket-money. This was one of the most expensive hotels we have visited, but probably the best.
Stayed 11 nights in Aug 2019

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent traveller
Disappointing rooms.
Stayed 12 nights in Aug 2019