Title: Aparthotel HSM Lago Park Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Aparthotel HSM Lago Park Family-friendly aparthotel with nightclub and fitness centre ![Seasonal outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/2000000/1060000/1058900/1058888/1dda6063.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Seasonal outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/2000000/1060000/1058900/1058888/98549415.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/2000000/1060000/1058900/1058888/f0547e08.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1060000/1058900/1058888/b9ce99f1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (EUR 25 per person)](https://images.trvl-media.com/lodging/2000000/1060000/1058900/1058888/49503db0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Just steps from Playa de Muro, HSM Lago Park Aparthotel offers convenience and comfort. Parents can enjoy the pool's swim-up bar while kids play. The on-site restaurant serves breakfast and dinner, table tennis entertains, and multilingual staff assist travelers. 8.0 Very good ## Popular amenities - - Bar - Gym - 24/7 front desk - Pool - Laundry £57 includes taxes & fees 12 Oct - 13 Oct ## Room options ### Check availability for these dates Tonight [Oct 9 - Oct 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1058888&PinnedHotelID=1058888&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1058888&PinnedHotelID=1058888&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 10 - Oct 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=1058888&PinnedHotelID=1058888&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=1058888&PinnedHotelID=1058888&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1058888&PinnedHotelID=1058888&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1058888&PinnedHotelID=1058888&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1058888&PinnedHotelID=1058888&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1058888&PinnedHotelID=1058888&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ![View from room](https://images.trvl-media.com/lodging/2000000/1060000/1058900/1058888/0631dc10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Apartment, 1 Bedroom, Balcony ### Highlights Balcony Separate sitting area Air conditioning Free cots/infant beds Kitchenette Fridge TV Separate bedroom - 377 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 1 Double Sofa Bed ![1 bedroom, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1060000/1058900/1058888/b9ce99f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Studio, Balcony ### Highlights Balcony Air conditioning Kitchenette Fridge TV Separate bedroom Hairdryer Private bathroom - 161 sq ft - Sleeps 2 - 2 Single Sofa Beds ![View from room](https://images.trvl-media.com/lodging/2000000/1060000/1058900/1058888/0631dc10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Apartment, Balcony (BRUNCH UNLIMITED) ### Highlights Balcony Air conditioning Free cots/infant beds Kitchenette Fridge TV Separate bedroom Hairdryer - 1 bedroom - Sleeps 4 - 2 Single Beds and 1 Double Sofa Bed ![1 bedroom, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1060000/1058900/1058888/b9ce99f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Studio, Balcony (BRUNCH UNLIMITED) ### Highlights Balcony Air conditioning Kitchenette Fridge TV Separate bedroom Hairdryer Private bathroom - Sleeps 2 - 2 Single Sofa Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMuro-Hotels-Apartamentos-HSM-Lago-Park.h1058888.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMuro-Hotels-Apartamentos-HSM-Lago-Park.h1058888.Hotel-Information) ## About the area Located in Muro, Aparthotel HSM Lago Park is near the beach. Alcúdia Port and Pollensa Port are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de Muro and Alcúdia Beach. Travelling with kids? Consider Hidropark, or check out an event or a game at Plaza de Toros. Discover the area's water adventures with scuba diving and snorkelling nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails. [Visit our Muro travel guide](https://www.expedia.co.uk/Muro.dx6140931) [View more Aparthotels in Muro](https://www.expedia.co.uk/Muro-Apart-Hotels.d6140931-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C39.81441%2C3.11326&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=O1sEtrvGF23yK6-DZ51QtOnq9Q8=) Calle Yola s/n, Playa de Muro, Muro, Mallorca, 7458 ### What's nearby - Playa de Muro - 5 min walk - 0.3 miles - Alcúdia Beach - 19 min walk - 1.0 mile - Hidropark - 5 min drive - 2.0 miles - Alcúdia Port - 6 min drive - 2.7 miles - Roman Remains of Pollentia - 7 min drive - 2.9 miles ### Getting around - Sa Pobla Station - 11 min drive - Palma de Mallorca (PMI) - 48 min drive ### Restaurants - ‪Numa Beach - ‬9 min walk - ‪L’Épicerie Alcudia - ‬10 min walk - ‪Doble A beach club - ‬4 min walk - ‪Las Dunas Snack Bar - ‬8 min walk - ‪Burger King - ‬3 min walk ## About this property ### Aparthotel HSM Lago Park Family-friendly aparthotel with nightclub and fitness centre Along with a restaurant, this smoke-free aparthotel has a nightclub and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a complimentary children's club are on-site. Each apartment provides a TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, a balcony and a coffee/tea maker. Limited housekeeping is available. Aparthotel HSM Lago Park offers 135 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Accommodation at this 3-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. This Muro aparthotel provides complimentary wireless Internet access. Cable televisions are provided. Housekeeping is provided on a limited basis. A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply. ## Similar properties ![Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers](https://images.trvl-media.com/lodging/67000000/66500000/66494200/66494138/9b144e88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mariner Club Apartments Alcúdia - Pool - Kitchen - Free WiFi - Restaurant 8.0 Very good 82 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=66494138&PinnedHotelID=66494138&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/33000000/32610000/32606900/32606841/499cee2b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grupotel Alcudia Pins Muro - Pool - All-inclusive - Kids pool - Waterslide 7.8 Good 137 reviews £79 includes taxes & fees 23 Oct - 24 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=32606841&PinnedHotelID=32606841&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2160000/2156400/2156333/f3e40ac3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apartamentos Siesta I Alcúdia - 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Pool - All-inclusive - Kitchen - Free WiFi 8.4 Very good 85 reviews £80 includes taxes & fees 10 Oct - 11 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=60096108&PinnedHotelID=60096108&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/12000000/11600000/11592100/11592034/5182b6ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Seaclub Alcudia Mediterranean Resort Alcúdia - Pool - All-inclusive - Kitchen - Pet-friendly 8.4 Very good 597 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=11592034&PinnedHotelID=11592034&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/88000000/87560000/87558200/87558104/dbf278c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Siesta I Apartment Alcúdia - Pool - Free WiFi - Restaurant - Business services 9.2 Wonderful 5 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=87558104&PinnedHotelID=87558104&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Beach - White sand beach nearby - Beach loungers - Beach umbrellas ### Pool/Spa - Pool loungers - Pool umbrellas - Seasonal outdoor pool ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking within 20 metres - Return airport shuttle (surcharge) - Car hire ### Family friendly - Children's games - Children's pool - Children's toys - Free children's club - Free supervised activities for children - Playground ### Restaurants on site - Restaurante Buffet ### Kitchenette - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Hob - Microwave - Refrigerator ### Dining - Daily buffet breakfast available 8:00 AM to 1:00 PM for a fee: EUR 25 for adults and EUR 15 for children - A bar/lounge - A poolside bar - A restaurant - A swim-up bar ### Bedrooms - Bedroom - Bedsheets provided ### Bathroom - 1 private bathroom - Free toiletries - Hair dryer - Shower - Towels provided ### Entertainment - Nightclub - TV with cable channels ### Outdoor areas - Balcony - Terrace ### Laundry - Dry cleaning/laundry service - Laundry facilities ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - Lift - Smoke-free property ### Services and conveniences - 24-hour front desk - ATM - Housekeeping (limited availability) - Luggage storage - Multilingual staff - Phone - Safe - Safe at front desk - Tour and ticket assistance ### Location highlights - Near the sea ### Things to do - Arcade/game room - Bicycle parking - Bicycle rentals - Bicycle storage - Billiards/pool table - Children's pool - Free children's club - Free supervised activities for children - Gym - Table tennis - Bicycle rentals nearby - Golfing nearby - Hiking/biking trails nearby - Sailing nearby - Scuba diving nearby - Snorkelling nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher ### General - 135 units - 2 buildings - 4 floors - Bicycle parking - Bicycle rentals - Bicycle storage - Built in 1994 ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Renovations and closures This property is closed from 19 October 2025 to 26 March 2026 (dates subject to change). ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. - A tax is imposed by the city: From 1 November to 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age. - A tax is imposed by the city: From 1 May to 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 15 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated that there is a smoke detector on the property Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation The seasonal pool will be open from May to October Pool access available from 9:00 AM to 8:00 PM Only registered guests are allowed in the guestrooms ### Property is also known as Apartamentos HSM Lago Park Apartamentos HSM Lago Park Alcudia Apartamentos HSM Lago Park Aparthotel Apartamentos HSM Lago Park Aparthotel Alcudia Apartamentos Hsm Lago Park Hotel Playa De Muro Apartamentos HSM Lago Park Aparthotel Muro Apartamentos HSM Lago Park Muro Apartamentos HSM go Park Apartamentos HSM Lago Park Aparthotel HSM Lago Park Muro Aparthotel HSM Lago Park Aparthotel Aparthotel HSM Lago Park Aparthotel Muro ## Frequently asked questions ### Does Aparthotel HSM Lago Park have a pool? > Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 9:00 AM to 8:00 PM. ### How much does it cost to stay at Aparthotel HSM Lago Park? > As of 9 Oct 2025, prices found for a 1-night stay for 2 adults at Aparthotel HSM Lago Park on 12 Oct 2025 start from £56.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Muro-Hotels-Apartamentos-HSM-Lago-Park.h1058888.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Aparthotel HSM Lago Park pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Aparthotel HSM Lago Park? > There is free parking nearby. ### What time is check-in at Aparthotel HSM Lago Park? > Check-in start time: 2 PM; check-in end time: midnight. ### What time is check-out at Aparthotel HSM Lago Park? > Checkout is at noon. ### Does Aparthotel HSM Lago Park provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Aparthotel HSM Lago Park located? > This family-friendly Muro aparthotel is located by the sea, within 1 mi (2 km) of Platja dels Francesos, Playa de Muro and Alcúdia Beach. Hidropark and Albufera Natural Park are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Aparthotel HSM Lago Park Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 95 8 - Good 147 6 - Okay 66 4 - Poor 6 2 - Terrible 6 ### 8.2/10 Cleanliness ### 8.4/10 Staff & service ### 7.8/10 Amenities ### 7.8/10 Property conditions & facilities ### 7.6/10 Eco-friendliness ### 8/10 Good #### Heidi 28 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication I liked the breakfast buffet and the pool area. The hotel is conveniently within walking distance to the beach and restaurants/shops. The staff was very friendly and took the time to answer questions. ##### Heidi Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Willow 22 Sept 2025 Liked: Cleanliness, amenities, communication Enjoyed our 8 day stay . Will come back again ##### Willow Stayed 8 nights in Sep 2025 ### 8/10 Good #### Louise 16 Sept 2025 Liked: Cleanliness, property conditions & facilities Rooms are clean and staff were generally pleasant. This was our second visit as we enjoyed the central location of the hotel. Lovely renovation to pool area at main hotel. The annexe pool isnt so nice. Sadly no longer any evening entertainment and bar closed at a very early 7pm. ##### Louise Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Maria 6 Jul 2025 Liked: Cleanliness, room comfort, communication Very nice! Lovely staff! Antonio deserves an extra star :) very tasty breakfast. I would stay there again ##### Maria Stayed 4 nights in Jun 2025 ### 6/10 Okay #### Fayçal 4 Aug 2025 Liked: Communication Disliked: Cleanliness, amenities It was noisy and the bed not too confy but overall it was ok ##### Fayçal Stayed 5 nights in Jul 2025 ### 6/10 Okay #### Hannah 15 Sept 2025 Liked: Cleanliness, property conditions & facilities Disliked: Communication Upon check in, reception didn't have my name down on the list nor did they give us any information at all about facilities. We booked this hotel as we believed there to be a gym - we never found it. ##### Hannah Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Tanzeel 5 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Loved the apartment. Very close to the beach. Very spacious bedroom. Bathroom very modern. Overall good experience. ##### Tanzeel Stayed 4 nights in May 2025 ### 10/10 Excellent #### Zygimantas 6 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Amazing staff (hola Jurate ;)), very close to the beach, good breakfast and dinner options. Been coming here for years and will be back again ! ##### Zygimantas Stayed 7 nights in May 2024 ### 2/10 Terrible #### Kenneth 25 Jun 2025 Disliked: Cleanliness, room comfort, communication #### Dont get scammed - like me!! Beautiful pictures, But absolutely nothing like reality. I'll keep it simple: 1. Extreme noise from the "cocktail bar" just outside the windows. 2. COCKROACHES in the room. Several cockroaches where in our room, despite us complaining, not much was done about it. 3. The state of the building and sourroundings are just sad. I feel cheated by the pictures, and hope you dont make the same mistake as we did. ![](https://a.travel-assets.com/ugc/hotel-reviews/19dfcbb7-5d94-43cc-a776-5aefb6e12625-1750853025284.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/aea64be2-9a2e-4b87-985a-857212dfeb50-1750853025209.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kenneth Stayed 4 nights in Jun 2025 ### 6/10 Okay #### Daniel 2 Jul 2024 Liked: Cleanliness, communication #### Booked last minute All good, they even changed our rooms and provided some mozzie spay, we arrived in a big breading season ##### Daniel Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Ruslan 27 May 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication We stayed there for 9 days. Really great hotel for families, clean big apartments, very good breakfast and dinner, kind and positive staff (both at reception and canteen) We were lucky as our room was facing street, less lucky might listen to the very loud music from the bar. Overall it's an amazing family focused hotel. Thanks to staff who made our stay pleasant ##### Ruslan Stayed 8 nights in May 2023 ### 10/10 Excellent #### Mai-Britt 29 Apr 2023 Liked: Cleanliness, room comfort, communication #### Perfect for a week with friends A fantastic week. The room was good, the staff was all smiling and bringing a good mood to work. Sun all day by the pool. Cold drinks at the bar. I loved every day. ![](https://a.travel-assets.com/ugc/hotel-reviews/469E78490CE6577B9C1ACF04FEAADA410FEA0E9A1682776410551.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mai-Britt Stayed 7 nights in Apr 2023 ### 8/10 Good #### Louise 9 Aug 2024 Liked: Cleanliness, property conditions & facilities The apartment was clean and had everything to self cater. Air conditioning was good. Most staff were friendly. The pool looked quite tired but we went to the beach most days so it was ok. Location is right in the town centre close to shops and restaurants. The hotel overbooked and we were put into an alternative hotel for 1 night which did spoil our first impressions. I would return to the hotel though. ##### Louise Stayed 5 nights in Aug 2024 ### 10/10 Excellent #### HALYNA 4 Sept 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication very good ##### HALYNA Stayed 13 nights in Aug 2023 ### 6/10 Okay #### Rahul 24 Jun 2024 Liked: Cleanliness, communication #### Not the right Value for the Money Spent Staff at the Hotel was veru good. I had book am accomodation for my familty of 3.. I was given a room in the extended part of hotel , which didnt give a good feel .. it is cut off from Main Building .. It is an average accomodation. ##### Rahul Stayed 4 nights in Jun 2024 ### 8/10 Good #### Nguyen 3 Jun 2023 Liked: Property conditions & facilities Good ##### Nguyen Stayed 3 nights in May 2023 ### 8/10 Good #### William 8 May 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication I arrived early at the property, whereby the staff went out of their way way to provide my accommodation. I was also upgraded free of charge to a one bed, as the studio I had selected had been double-booked. The whole team were pleasant and polite at all times, and dealt with all my queries efficiently. The onsite cycle hire was useful, though the bikes could be a bit more up-to-date considering the hire charges (almost 100 euros for 2 days) be aware helmets, pedals etc. are all extras. I found the area a bit quiet in terms of evening entertainment, though a short bus ride into Alcudia soon remedied that. ##### William Stayed 4 nights in Apr 2023 ### 6/10 Okay #### Rebecca 8 Aug 2023 Disliked: Property conditions & facilities The Good: mostly clean with modern rooms, and well maintained medium-sized pools. Close to half a dozen decent restaurants and the excellent beach (albeit very crowded). Friendly reception, entertainment, and cleaning staff. The Bad: The immediate surroundings outside are busy with trash on the ground and a poorly maintained park. A large tree branch fell into the pool area during our stay. The air con was very weak and ineffective. The wifi went down for a couple of days but was fixed within 48 hours. The cleaners missed our room on 5 out of 6 days. A laundry strike meant we couldn’t get fresh towels until day 4. The check in system needs updating as it took 15 mins to get our keys. Don’t expect to get taxis but there are frequent buses for getting to the port and the old town. The Ugly: They advertise building 1 and its pool but half of guests are placed in building 2 around the corner. The property between them is owned separately and includes shops, a park, and an outdoor bar which plays loud music until midnight. We (2 adults & 2 kids) were put in building 2 above the bar, which was noisy as hell and smelled of cigarette smoke; we couldn’t open the balcony door or go outside. We stayed there for one night until we could be moved to the opposite side of building 2 for the remainder which was much better. However because the room allocation is pot luck, I would not go back nor recommend this hotel. ##### Rebecca Stayed 7 nights in Jul 2023 ### 6/10 Okay #### Francesco 30 Sept 2025 Liked: Cleanliness Disliked: Property conditions & facilities, communication Siamo stati bene. Lo staff è gentile, le camere grandi e pulite. La piscina divertente. Buon brunch. Purtroppo però la prima notte siamo stati mandati al Lago Park II (nonostante avessimo appartamento Premium), una struttura fatiscente e distaccata dal Lago Park che non rispecchia le foto del Lago Park pubblicizzate. Questo ci ha rovinato il primo giorno di vacanza. Fortunatamente il giorno dopo lo staff ci ha trovato una sistemazione nel palazzo di Lago Park principale. Nonostante il loro errore si sono rifiutati di darci un minimo rimborso per la prima sera. Se non ci fosse stato anche quest'ultimo problema del rimborso la valutazione sarebbe stata più alta, perché errare è umano ma bisogna correggere i propri errori. ![](https://a.travel-assets.com/ugc/hotel-reviews/c0114e71-c4a2-4098-b1ae-b8a8534cbf40-1759225133360.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e9f99944-af5c-4b8f-b422-2167a994bd08-1759225133376.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cbe3079a-6892-46de-8839-c70850d2f421-1759225133739.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Francesco Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Vincent 20 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Nous avons eu un logement rénové, bien isolé, donnant sur la piscine. Accueil agréable, prêt de parasol. Petits restaurants/bars à proximité. ##### Vincent Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Gabriele 12 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Neuwertig, gute Mitarbeiter, tolles Frühstück ##### Gabriele Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Lina 9 Sept 2025 Liked: Cleanliness, property conditions & facilities, communication ##### Lina Stayed 9 nights in Aug 2025 ### 6/10 Okay #### Marie-Laure 8 Sept 2025 Disliked: Amenities Le ménage est fait mais vite fait L hôtel est un peu vétuste Pas beaucoup d ustensiles pour faire la cuisine ##### Marie-Laure Stayed 9 nights in Aug 2025 ### 10/10 Excellent #### Daragh 2 Sept 2025 Liked: Cleanliness, property conditions & facilities Notre chambre etait sur un boulevard principale très bruyant de matin au soir et egalemet sur un garage de voiture qui commencé de nettoyer les voitures des 7h le matin avec un aspirateur très bruyant et ils parlent très fort. ##### Daragh Stayed 7 nights in Aug 2025 ### 6/10 Okay #### Armagan 26 Aug 2025 Liked: Property conditions & facilities, communication ##### Armagan Stayed 7 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [NYX Hotel Ibiza - 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